Paula Bryant | Page 3

They are very professional and are quick with responses. The staff all appear to be very customer oriented. The staff all appear to be very customer oriented. More

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Marcus and Carlos were VERY supportive and helpful at a “time of need!” Dealership is lucky to have them and so are we!!! Joe and Pam “time of need!” Dealership is lucky to have them and so are we!!! Joe and Pam More

by PAMELAHAMELINE Verified Customer Verified Customer

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Andrew is a wonderful advisors! He always explains what's going to be happening with my vehicle, and why it is needed. This is invaluable to me so that I know where my money is bein He always explains what's going to be happening with my vehicle, and why it is needed. This is invaluable to me so that I know where my money is being spent and why. Paula is equally amazing and has helped me quite a bit when it comes down to my car More

by tenaha Verified Customer Verified Customer

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My issue was resolved quickly and professionally. I was happy with my service. Thank you. I was happy with my service. Thank you. More

by KEITH66 Verified Customer Verified Customer

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Bmw of Sarasota is the best we bought a 2019 bmw x6 in 2023 and the service has been phenomenal Mr chung u have treated us like we bought a 2025 big booty 7 series the new Manager ,Ms Pauline, Ms Lucy u g 2023 and the service has been phenomenal Mr chung u have treated us like we bought a 2025 big booty 7 series the new Manager ,Ms Pauline, Ms Lucy u guys made this service trip especially nice god bless u all More

by angieloyd6 Verified Customer Verified Customer

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All the employees are professional and customer service focused. It is a pleasure to do business with them. focused. It is a pleasure to do business with them. More

by jholt016 Verified Customer Verified Customer

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The coffee was good - the service Dept is less than stellar. Paula the line manager was probably the best thing that dealership had going...sorry I can't be more positive - I had a horrible experience. stellar. Paula the line manager was probably the best thing that dealership had going...sorry I can't be more positive - I had a horrible experience.... More

by newtesla2025 Verified Customer Verified Customer

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I had a disappointing experience with BMW of Sarasota. The level of unprofessionalism was noticeable from overly flirty associates to clear signs of fraternization among staff. It created an uncomfortable The level of unprofessionalism was noticeable from overly flirty associates to clear signs of fraternization among staff. It created an uncomfortable and unwelcoming environment that did not reflect the professionalism you’d expect from a luxury brand. I won’t be returning. More

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For the first time ever, I completed a survey about how unsatisfying my visit was, and Paula contacted me to make it right. And they did. Thank you unsatisfying my visit was, and Paula contacted me to make it right. And they did. Thank you More

by EG.RIZK Verified Customer Verified Customer

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I had a scheduled appointment for a recall which they had the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we receiv the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we received no updates. Finally we were told they were backed up with appointments. What is the point of an appointment then? They told us they were reservations and they go in the order of the reservations. Never have we dealt with this at BMW Sarasota or any dealer. We had to escalate the issue because Derek would not respond and left message for the Service Manager, Mr. Chong Lee who never called us back. Paula was able to help us and we asked for another service advisor but had to pick up with Derek who still had a poor attitude and did us a favor by getting us a loaner. A loaner is a benefit with any true luxury brand. Treated terribly and reported the issue with BMW of North America as BMW Sarasota is a disservice to the BMW brand. More

by ramsdell.david Verified Customer Verified Customer

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