Peter Herman

I was assigned to Peter after purchasing a vehicle two months ago that began making unusual noises during acceleration. Unfortunately, from the very first interaction, the experience was unpleasant. Peter months ago that began making unusual noises during acceleration. Unfortunately, from the very first interaction, the experience was unpleasant. Peter’s customer service skills left a lot to be desired. His communication came across as snide at times, and several comments felt unnecessarily cynical and unprofessional. My vehicle was picked up through the courtesy service program, and I was provided with a loaner vehicle while my car was being diagnosed. When it was time to return the loaner, I asked about the fuel usage since I had only used a small amount of gas. In response, Peter made a comment along the lines of, “Yeah, well, that’s why we don’t really do these courtesies anymore because of the gas thing.” That remark was completely unnecessary and left a very negative impression. Customer service matters just as much as the vehicle itself, especially at a luxury dealership. Because of this experience, I will not be returning to Mercedes-Benz of Annapolis for future service. More

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Great dealership. Ron Siegel was absolutely outstanding in working with us tirelessly, answering our many questions, and in finding just the right vehicle for us. This Ron Siegel was absolutely outstanding in working with us tirelessly, answering our many questions, and in finding just the right vehicle for us. This is the third car that we have bought from them. Service department and parts department are outstanding as well. More

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Arnita was very friendly and professional, she took her time to guide me about the functions of my car. She was extra patient. I had a great experience. Thank you. time to guide me about the functions of my car. She was extra patient. I had a great experience. Thank you. More

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I needed help with a tire and Peter Herman made sure I received service and information in a timely matter. Would recommend received service and information in a timely matter. Would recommend More

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Prompt service! Nate the technician promptly solved the issue for me and I’m very satisfied! Nate the technician promptly solved the issue for me and I’m very satisfied! More

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Superior service, great customer service, exemplary, professional service! Serve advisor is friendly and very knowledgeable. Extends high quality service! Highly recommend! professional service! Serve advisor is friendly and very knowledgeable. Extends high quality service! Highly recommend! More

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Customer service is number 1. Thnak you, Alex Clothier, you were right, the break pedal flutter is gone since you replaced the rear breaks. You're the best! Thnak you, Alex Clothier, you were right, the break pedal flutter is gone since you replaced the rear breaks. You're the best! More

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Pete is fantastic! He was super helpful, explained the warranty and issues with my tires. I am looking forward to getting into my car now that it is all serviced! He was super helpful, explained the warranty and issues with my tires. I am looking forward to getting into my car now that it is all serviced! More

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My service guy Pete Herman is always very helpful and patient. I highly recommend him. patient. I highly recommend him. More

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Thank you again Alex for outstanding work. Thank your co-workers for all their help. Thank your co-workers for all their help. More

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