Phillip Towns | Page 2

Terrible Experience To Say The Least! They call them the stealership for a reason! I dropped my 2011 gmc 2500HD of on 11/5/2019 with a intermittent stall issue that seemed to be electrical They call them the stealership for a reason! I dropped my 2011 gmc 2500HD of on 11/5/2019 with a intermittent stall issue that seemed to be electrical. I was told on 11/6/2019 that the problem had been diagnosed and the parts were in stock to make the repair and the approx install time. I do not here from them all day 11/7/2019. I call multiple times 11/8/2019 and leave multiple voicemails and get no answer. On 11/11/2019 I get in contact with my service manager and am told that they are waiting on parts to come (um what they told them the parts were in stock on 11/6???) and they are expected to be in 11/12. 11/12 comes and goes and I once again cannot get in contact with my service manager. After 2 days of trying to contact my service manager i finally get in contact with the head service manager and am told my parts will not be in until 11/18 (after my service tech has told me his tracking number did not give him an est arrival date). 11/18 comes and goes and I am finally told (why they waited till now to tell me this i have no idea) that my parts are delayed because of the GM strike. On 11/25 i get the call that my truck is ready and I pick it up that night after they have closed. I get in my truck and drive off AND THE PROBLEM ISN'T EVEN FIXED!!! I call them on 11/26 and request a refund (through voicemail). I am called back on 11/27 and told they will not give a refund but they will be happy to take a look at my truck again and see if they can find the issue at an additional fee. HAHA NO THANKS! DO NOT USE THIS SERVICE DEPARTMENT!!!!! #youcantmakethisstuffup More

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Staff always courteous and professional. Long time customer of Master . Service staff is quick to assist. People like Ronald Page and William Fanning go above and beyond to help . Philip Towns is alwa customer of Master . Service staff is quick to assist. People like Ronald Page and William Fanning go above and beyond to help . Philip Towns is always willing to make the customer at ease with service details. More

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Excellent service. Excellent professional service. They fix it right the first time every time. Phillip and his staff are the best. That is why I have been a customer f Excellent professional service. They fix it right the first time every time. Phillip and his staff are the best. That is why I have been a customer for 40 years. More

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Easy to deal with I have bought many vehicles over the years from Master and have never regretted it. They are friendly and honest and responsive. You will have an is I have bought many vehicles over the years from Master and have never regretted it. They are friendly and honest and responsive. You will have an issue with a car at some point what matters is does the dealer care and will they respond well. Master always has. More

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Simply Horrible Vehicle was scheduled 2 weeks in advance for a service and spark plug chage. I even spoke to the service writer two days in advance to remind them. To Vehicle was scheduled 2 weeks in advance for a service and spark plug chage. I even spoke to the service writer two days in advance to remind them. Told him my daughter is bringing my wifed vehicle in for us, so call me with any issues. I never received a call and still waited over 5 1/2 hours......for a service! More

by Paul Verified Customer Verified Customer

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Awesome experience! This is the second vehicle we have purchased from Bo Starks. Bo is extremely professional, knowledgeable and wonderful to work with. Jeff did a great This is the second vehicle we have purchased from Bo Starks. Bo is extremely professional, knowledgeable and wonderful to work with. Jeff did a great job working out the details with our contract and we always depend on Philip Townes to keep our vehicles in top shape! This dealership and all the employees go above and beyond!! More

by JENNIFERLBLANCHARD Verified Customer Verified Customer

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Outstanding! Bo was very courteous, knowledgeable. The entire experience was very pleasurable! He listened to my needs and within a day or two, I was in my new veh Bo was very courteous, knowledgeable. The entire experience was very pleasurable! He listened to my needs and within a day or two, I was in my new vehicle. More

by Tommy Verified Customer Verified Customer

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Fixed tire that had a nail in it They always have a smile and very friendly. Waiting time for job to be done is good. Yes I would recommend Master to people for service and to buy They always have a smile and very friendly. Waiting time for job to be done is good. Yes I would recommend Master to people for service and to buy a car. In fact I am buying the 11th car from Master soon. I have bought 5 cars, my husband 2 trucks my son 2vehicles and his girlfriend I car. More

by KATWOMAN510 Verified Customer Verified Customer

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Great Service Always a pleasure working with these guys and gals. Never had any problems with service on my vehicle. Waiting area and bathrooms or clean. Very frien Always a pleasure working with these guys and gals. Never had any problems with service on my vehicle. Waiting area and bathrooms or clean. Very friendly and knowledgeable staff. Thanks for taking care of me and my GMC. More

by ROBERTB411 Verified Customer Verified Customer

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Amazing experience Surprised by the knowledge of the service writer. I normally cringe when I have to walk near the service center of a dealership. The service guys alwa Surprised by the knowledge of the service writer. I normally cringe when I have to walk near the service center of a dealership. The service guys always appear to be a superstar mechanic but can’t even change the oil in a vehicle. David was beyond helpful and even went in depth explaining things. Never once felt pressured, I will definitely let everyone know my experience and will always return and be a customer of Mr. Truitt. Thanks again! More

by Prosser2 Verified Customer Verified Customer

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