Phillip Towns | Page 2

I scheduled my vehicle for service and new tires. Was provided a shuttle back to work. Mr. Carl Reed called to indicate service was complete. They applied a discount coupon and assisted me in applyin Was provided a shuttle back to work. Mr. Carl Reed called to indicate service was complete. They applied a discount coupon and assisted me in applying my GMC points to the invoice. In short, they looked to assist me in every way possible. I will continue to have my vehicle serviced at Master Buick GMC. Thank you! More

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Master Buick GMC is a very professional dealership. Their service department is the best I have visited. It is always a pleasure doing business with them. Their service department is the best I have visited. It is always a pleasure doing business with them. More

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Michael Kraman and the service department did a great job. Our second trip to your service department and am very impressed with it. job. Our second trip to your service department and am very impressed with it. More

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My family and I have purchased 3 vehicles from Master in the last 2 years. Friendly, courteous service is what keeps bring us back. Unfortunately, we had problems with my truck but they were more than willi the last 2 years. Friendly, courteous service is what keeps bring us back. Unfortunately, we had problems with my truck but they were more than willing to do whatever it took to fix a very difficult problem. I will buy from them again. More

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The entire staff in the service department makes sure you are attended to as soon as you pull up. I don't mind taking my truck in for service! are attended to as soon as you pull up. I don't mind taking my truck in for service! More

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Exceptional Customer Service Let me say this, Eddie Overby and Gene Baxley was extremely nice and knowledgeable. They went out of there way to find me the perfect truck. I have be Let me say this, Eddie Overby and Gene Baxley was extremely nice and knowledgeable. They went out of there way to find me the perfect truck. I have been coming by for 4 years wanting to upgrade. They never tired of me coming by to look. Those 2 make a great team. They explained everything in detail, so there wasn’t any hidden charges or surprises at the end. Also, Keith Stone was very knowledgeable and with his experience and expertise. For the 1st time ever on a new car, I bought extra warranty and oil change stuff, thank to Keith. Also, I would like to say thanks to these 3 guys and Frank Ward for his patience in letting me look and test drive the different model. Will you have an All Star Team here, I am constantly telling my friends to visit theses guys. I will be back, thanks to these 4 guys! I like the service department that’s another reason I bought from Masters, Phillip caters to his customers. More

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Courteous, as usual. Service was done in a very timely manor, transportation to and from home was very helpful. The 20 years I have been doing business there are above o Service was done in a very timely manor, transportation to and from home was very helpful. The 20 years I have been doing business there are above others. More

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Terrible Experience To Say The Least! They call them the stealership for a reason! I dropped my 2011 gmc 2500HD of on 11/5/2019 with a intermittent stall issue that seemed to be electrical They call them the stealership for a reason! I dropped my 2011 gmc 2500HD of on 11/5/2019 with a intermittent stall issue that seemed to be electrical. I was told on 11/6/2019 that the problem had been diagnosed and the parts were in stock to make the repair and the approx install time. I do not here from them all day 11/7/2019. I call multiple times 11/8/2019 and leave multiple voicemails and get no answer. On 11/11/2019 I get in contact with my service manager and am told that they are waiting on parts to come (um what they told them the parts were in stock on 11/6???) and they are expected to be in 11/12. 11/12 comes and goes and I once again cannot get in contact with my service manager. After 2 days of trying to contact my service manager i finally get in contact with the head service manager and am told my parts will not be in until 11/18 (after my service tech has told me his tracking number did not give him an est arrival date). 11/18 comes and goes and I am finally told (why they waited till now to tell me this i have no idea) that my parts are delayed because of the GM strike. On 11/25 i get the call that my truck is ready and I pick it up that night after they have closed. I get in my truck and drive off AND THE PROBLEM ISN'T EVEN FIXED!!! I call them on 11/26 and request a refund (through voicemail). I am called back on 11/27 and told they will not give a refund but they will be happy to take a look at my truck again and see if they can find the issue at an additional fee. HAHA NO THANKS! DO NOT USE THIS SERVICE DEPARTMENT!!!!! #youcantmakethisstuffup More

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Staff always courteous and professional. Long time customer of Master . Service staff is quick to assist. People like Ronald Page and William Fanning go above and beyond to help . Philip Towns is alwa customer of Master . Service staff is quick to assist. People like Ronald Page and William Fanning go above and beyond to help . Philip Towns is always willing to make the customer at ease with service details. More

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Excellent service. Excellent professional service. They fix it right the first time every time. Phillip and his staff are the best. That is why I have been a customer f Excellent professional service. They fix it right the first time every time. Phillip and his staff are the best. That is why I have been a customer for 40 years. More

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