Preston Skinner | Page 6

I purchased a 2018 Jeep Wrangler on 2/12 with accessories that didn’t work with the promise that they would be repaired and working. I have driven my “new” car for 12 out of the last 27 days and my first pay that didn’t work with the promise that they would be repaired and working. I have driven my “new” car for 12 out of the last 27 days and my first payment is due in three days. My car is still in service at Carl Burger. Update to this review: Since Preston was on baby watch during our purchase transaction we'll cut him some slack. Sonny in Finance was great! We have since taken delivery of our vehicle and it has been repaired as promised. After some back and forth with service they have done a great job of repairing the issues and kept all of their promises. More

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Dealership staff was efficient, kind, and knowledgeable. Finance department made the paper work signing process easy and quick. The dealership was also very clean and comfortable. Finance department made the paper work signing process easy and quick. The dealership was also very clean and comfortable. More

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We are a repeat customer, and the reason for that is because this dealership is awesome! We bought a Toyota 4-runner a year ago off their used car lot and the experience we had was great. This time we b because this dealership is awesome! We bought a Toyota 4-runner a year ago off their used car lot and the experience we had was great. This time we bought a new 2020 Dodge Ram 2500 and the experience was not just great, it was amazing! Brandon was our sales guy for both of our purchases and I can't say enough great things about him. But one thing I will say is that we never felt pressured into buying anything, which is always nice. Sonny was our finance guy and he was fast, organized, and new his job well. We didn't feel like he up sold us on anything that he wouldn't have bought for his own vehicle. The experience we had was all around fabulous and we'd recommend anyone that's looking for a Jeep, Dodge, Chrysler, Ram, or even a used vehicle to definitely check them out!! More

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Bought a 2020 Ram 2500 and the TPMS sensor light went on the next day. They had my tires set to 96psi and wanted to keep my truck for 3 days to change the sensor. Ended up driving to Anaheim to get the sens the next day. They had my tires set to 96psi and wanted to keep my truck for 3 days to change the sensor. Ended up driving to Anaheim to get the sensor because it was back ordered. After 4 days of back and forth with the dealership they finally changed it. They low balled me on my trade. Said they would only be able to sell it for $36,000 and they have it listed at $44,000. Typical salesman always trying to screw you somehow. I’m just the sucker that bought into it. This is my third truck bought from Carl Burger and it will be my last. Every truck bought there has been nothing but issues. Be warned.. don’t buy from them. More

by Giovan Tarantino Verified Customer Verified Customer

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I enjoyed the customer service because from the time I walked inside the building I was presented a helpful environment! I went online to search for my dream car and founded a 2018 jeep renegade and help walked inside the building I was presented a helpful environment! I went online to search for my dream car and founded a 2018 jeep renegade and help me with love. More

by Quint.jump Verified Customer Verified Customer

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We had a great experience with Preston Skinner prior to our arrival to the dealership. We traveled from the San Francisco area to purchase this Jeep as it was the exact model and color we were looking for, our arrival to the dealership. We traveled from the San Francisco area to purchase this Jeep as it was the exact model and color we were looking for, with extremely low mileage. Preston stated the car was in pristine condition, though upon arrival there was a blemish on the passenger side bumper and what appeared to be an unprofessional paint job as it was a different color white then that of the car. As soon as we brought this up, Preston was nice enough to offer another $200 off the sale price ($400) total, though a fix of this style is estimated at a higher price. Once we asked to speak with the manager, Preston wiped his hands of us and didn’t say two words the remainder of the time. We were then passed off to Gary, who was completely unprofessional and lacked serious customer service - knowing we drove seven hours to purchase this car and was quick to say we didn’t need to purchase this vehicle instead of finding another alternative. Our financer, Sonny, was the most professional person we dealt with during our entire two hours at the lot. If we were local to the La Mesa/San Diego Area we would not purchase from this dealership again. More

by Gemma Kane Verified Customer Verified Customer

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They were good considering the health crisis. They did not explain a few details of the warranty and gave no paperwork or information about the warranty. I would prefer to buy and do all paperwork online not explain a few details of the warranty and gave no paperwork or information about the warranty. I would prefer to buy and do all paperwork online more like Tesla. More

by jmelemed Verified Customer Verified Customer

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Nice to make deal over the Internet with Preston but due to COVID-19 and restrictions it took over an hour to sign paperwork. Once we did, it was fine. Very helpful but notice when I was driving the truck to COVID-19 and restrictions it took over an hour to sign paperwork. Once we did, it was fine. Very helpful but notice when I was driving the truck home tank was not full.. More

by jason.siani Verified Customer Verified Customer

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Informative & Accommodating I needed to replace my vehicle during the Covid-19 pandemic. I was able to shop online and get all of my questions asked without coming into the deal I needed to replace my vehicle during the Covid-19 pandemic. I was able to shop online and get all of my questions asked without coming into the dealership. With their input, I was able to choose the best vehicle for my family and my budget. Once I figured out which car was best for my needs, the buying process was quick and no nonsense. I made an appointment and the car was waiting out front for me. We filled out paperwork across a long desk with a freshly sanitized pen. I very happy with my purchase and the accommodations that were made. More

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The moment we called to get info on a car the service was excellent. Once we went to dealer Jesse Garcia greeted us and provided excellent customer service. No doubt I would buy a car from here again. I’m sa excellent. Once we went to dealer Jesse Garcia greeted us and provided excellent customer service. No doubt I would buy a car from here again. I’m sad I did not come last year when I bought my Jeep. I will bring my car for service here and will be my dealer of choice. Sales to finance they were all great! Thank you More

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