R.J. Rebolloso | Page 3

My wife could not be happier! She loves her new F-150 from you guys. I appreciate the hard work and diligence of Jason Simboli, and management. I would most certainly come back to Sam Pack 5 Star Ford in from you guys. I appreciate the hard work and diligence of Jason Simboli, and management. I would most certainly come back to Sam Pack 5 Star Ford in Carrollton. If you're reading this and you are thinking about whether or not to do business with them, yes, do it. Don't go anywhere else. More

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Buyer Beware My experience with Sam Pack’s Five Star Ford started off well. My sales rep was extremely responsive throughout the negotiation process, and was very My experience with Sam Pack’s Five Star Ford started off well. My sales rep was extremely responsive throughout the negotiation process, and was very upfront the entire time. After coming to an agreement on the sale price, I traveled 5 hours in order to finalize the sale of the vehicle. Due to the distance, I hired a third-party transport company to have the vehicle delivered by to my hometown. The experience took an extreme downward spiral when the vehicle arrived a day after making the purchase and it had a small dent on the back end of the trunk. I pointed it out to the driver and he showed me the documentation stating it was damaged from origin. I contacted my sales representative who informed me that it wasn’t damaged before it left, however, he had no pictures of the vehicle before it was load on the transport truck or documentation validating his claim. I spent an entire week dealing with my sales representative, the transport company’s claims representative, and the driver attempting to figure out when/how the damage happened and all I ended up getting is each party blaming each other. No one was willing to take ownership or to resolve the issue. Being 5 hours away from either company, and unable to make the trip back to discuss a way forward, I felt helpless. The fix I was presented by Sam Pack’s was that I could purchase an aftermarket panel to replace the trunk panel that has the dent. I asked if it was possible to have an OEM panel paid for and shipped to me for install. Unfortunately, I was informed the part was $527 and that they (upper management) wouldn’t foot the bill. You’d figure that after spending a substantial amount of money on a vehicle that the dealership would do everything in their power to make the situation right. Especially considering they can’t explicitly prove the damage wasn’t on my BRAND NEW vehicle before it was transported. For a company that undoubtedly makes a significant amount of money, they provided one of the worst car buying experiences of my life over $500. I have attempted to contact upper management on several occasions, but keeping getting no answer or responses to my voicemails. My sales representative keeps saying his attempts to correct the situation fail because those with the power to make the situation right won’t. I have made thousands of purchases, but I have never left a review before. I would be cautious when dealing with Sam Pack’s Five Star Ford. They provided an amazing experience until something went wrong in which their care, attentiveness, and ability to provide resolve goes out the window. With the purchase of this vehicle my family is now a “Ford Family” in that all of our vehicles are Fords. I use to have pride in being associated with Ford, but after this experience that’s no longer the case. More

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Fast, seamless experience I was extremely impressed at the ease of purchasing my Edge. Jared Wingard is extremely knowledgeable on all vehicle offerings and listened to my nee I was extremely impressed at the ease of purchasing my Edge. Jared Wingard is extremely knowledgeable on all vehicle offerings and listened to my needs before getting me exactly what I was looking for. The rest of the team made it a quick and painless process and I highly recommend this dealership. More

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Great Experience Everything went smoothly and we got a great deal. Jared was very courteous and knowledgeable. He took the time to explain all the technology and w Everything went smoothly and we got a great deal. Jared was very courteous and knowledgeable. He took the time to explain all the technology and we appreciate his patience since it has been a while since we've purchased a car. Mark & Sandra More

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Nothing but the best. I normally loath dealerships. I feel like I’m constantly surrounded by sharks and I have a small cut bleeding into the water. Going to Sam Pack Ford i I normally loath dealerships. I feel like I’m constantly surrounded by sharks and I have a small cut bleeding into the water. Going to Sam Pack Ford in Carrollton TOTALLY CHANGED MY PERCEPTION!!! General Manager RJ Robeloso and Sales Associate Jared Wingard were amazing. Dignity, respect, and integrity are how these two men conduct their business on a daily basis. I will forever go to Sam Pack’s Five Star Ford in Carrollton as long as those two gentlemen are working there. More

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Rudest Sales, management. Only thing Good is Service Dept worst experience ever. will NOT ever be back. Have never been treated so poorly or disrespectful in my life. Refuse to deal with anyone other than Dre worst experience ever. will NOT ever be back. Have never been treated so poorly or disrespectful in my life. Refuse to deal with anyone other than Drew in service. Every sales manager rude beyond measure. More

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Outstanding Experience! One of the best car buying experiences we've ever had! We went to the dealership with our son so he could buy a car and ended up trading our Ford Fus One of the best car buying experiences we've ever had! We went to the dealership with our son so he could buy a car and ended up trading our Ford Fusion for a brand new Ford Edge! We made a comment in passing about trading ours and RJ jumped right on it and figured out a way to make it happen! I can't say enough about "Flash". He is by far the BEST salesman we've worked with. He truly cares about his customers and wants them to be happy! David in Finance was so easy to work with as well. Keep up the great work Five Star Ford!! More

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Christopher Krause Christopher was my salesman and I had a fantastic experience! He really explained everything about the car that I needed to know, and made the test dr Christopher was my salesman and I had a fantastic experience! He really explained everything about the car that I needed to know, and made the test drive very pleasurable. I really also appreciate how he respected what I was looking for, and accommodated me for that vehicle, and didn't try to steer me in a different direction. I will definately recommend him to friends and family. Also Trey Russell put all the right people in the right position to help me. He also worked to get me the vehicle that I wanted. Thank you again for the Great experience! i More

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Great service, no pressure! Chris Krause was great. He was very attentive and patient with my large family. No pressure at all during the entire process from start to finish. Chris Krause was great. He was very attentive and patient with my large family. No pressure at all during the entire process from start to finish. More

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Best Experience I had the best car buying experience that I've ever had with these guys! Honest, straight forward, courteous, attentive and professional, are just a I had the best car buying experience that I've ever had with these guys! Honest, straight forward, courteous, attentive and professional, are just a few of the many great qualities that come to mind when I think about my entire experience - top notch service all around from test driving to driving away in my new vehicle! Thank you, Bill and R. J.! More

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