Rachael Mergott
Rachael Mergott at Crest Volvo Cars

Rachael Mergott | Page 3

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
155 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

8 yrs, 9 mos

Languages Spoken

English English

4.9

155 Reviews

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155 Reviews of Rachael Mergott

November 26, 2025

Dealership Rating
Employee Rating

This is by far one of the best car purchase experiences you could ever ask for. I buy a lot of cars and this is my 3rd from Greg Bryan. He will not pester you, he is extremely well versed in everything he More

by jmyers
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg Bryan

Dec 10, 2025

Crest Volvo Cars responded

Thank you for this wonderful review! We're thrilled that Greg Bryan has provided you with exceptional service across multiple purchases, and that our finance team has delivered fantastic support. Your confidence in our transparent practices and commitment means everything to us. We're honored to have you as part of the Crest Volvo family!

November 19, 2025

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Greg was amazing to work with. My experience with Crest volvo was great to start with and working with Greg made it even better. More

by CantExpose121
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Greg Bryan, Fabian Salazar

Nov 26, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're delighted to hear that Greg provided exceptional service and made your experience at Crest Volvo even better. We'll be sure to share your kind words with Greg and our team.

November 18, 2025

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Mark was amazing! Incredibly communicative, courteous, and helpful. Service is a dying art, but Mark and Crest left me a believer that it’s still alive and well in Fri More

by MJR3434
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 26, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team. It sounds like you received exceptional communication and courteous assistance that truly made a difference. Your recognition of the outstanding service you received means the world to us at Crest Volvo Cars. We're thrilled to know that your experience reinforced your confidence in quality customer care, and we're proud to continue that tradition here in Frisco. Thank you for taking the time to share your positive feedback about the helpful and professional service you experienced.

October 30, 2025

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Great overall experience. Would highly recommend and would purchase from them again in the future. More

by brandycudd02
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Nov 04, 2025

Crest Volvo Cars responded

We are grateful for taking the time to share your positive experience with us. It brings us great joy to know that you found your overall experience to be excellent and that you would recommend us to others. Your confidence in returning to us for future vehicle purchases means the world to our team. We truly value customers like you and look forward to serving you again when you're ready for your next vehicle.

September 20, 2025

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Great timely service! Excellent service rep and caring employees. Definitely recommend for all car care! More

by Kramer
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher

Sep 22, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team! Your kind words about receiving prompt service and working with our caring staff mean so much to us. It brings us great joy to know that you felt well taken care of during your visit. We truly appreciate you taking the time to recommend us for automotive needs, and we look forward to continuing to provide you with the excellent service you deserve.

August 26, 2025

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I had such a great experience at Crest Volvo! Ricardo made the entire process smooth and stress-free with his professionalism, knowledge, and kindness. He truly went above and beyond to make sure More

by AUGUSTBORNBELLE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Farmer

Sep 11, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team! It's truly heartwarming to know that Ricardo provided such exceptional service by making your process smooth and comfortable. His dedication to going above and beyond reflects the commitment we strive for in everything we do. We're equally pleased that Jordan has consistently delivered excellent service care for your vehicle. Clear communication and ensuring your car stays in perfect condition are priorities we take seriously, and it means so much to know these efforts make a real difference for you. Your kind words about our team's dedication to customer care truly brighten our day. We're grateful to have customers like you who recognize the hard work our staff puts into creating positive experiences. Thank you for choosing Crest Volvo Cars and for taking the time to share your feedback!

August 14, 2025

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Ricardo was extremely helpful and efficient. He had the car that I was interested in waiting for me when I pulled up to test drive, answered all my questions, and got me in and out without a bun More

by Millmanandwife
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Riojas

Aug 26, 2025

Crest Volvo Cars responded

Thank you immensely for sharing your positive experience with us. We are thrilled to hear that your visit was both helpful and efficient. It sounds like having your test drive vehicle ready upon arrival and receiving thorough answers to your questions made for a smooth and streamlined experience. We understand how valuable your time is, and we are pleased that the process was straightforward without unnecessary delays or complications. Your feedback about the excellent service you received means a great deal to us and reinforces our commitment to providing exceptional customer experiences.

July 10, 2025

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Very professional, best experience we’ve had purchasing a new car. Sales and Financing departments were outstanding. More

by jaimejherrera88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Brandon Bowen , Skye Warner

Jul 17, 2025

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that you had such an exceptional time during your vehicle purchase. Your feedback about our team's professionalism and the outstanding service you received from both our sales and financing departments truly means the world to us. We work hard to ensure every customer has a smooth and positive experience, and it sounds like we achieved that goal with you. We appreciate you taking the time to share your thoughts and hope you enjoy your new Volvo for many years to come!

July 01, 2025

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The staff is very friendly and courteous. They provided all the answers to all my questions. This is my 2nd purchase from this dealership and I will continue to come back again. More

by Ejfonseca
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Bowen, Max Caplin, Lyn Ford, Alan Orozco , Terry Leggett, Juan Perez Cepeda

Jul 09, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that our team was able to provide you with friendly and courteous service while thoroughly addressing all of your questions. It means so much to us that you have chosen us for your second vehicle purchase, and we truly appreciate your continued trust in our dealership. Your loyalty as a returning customer is incredibly valued, and we look forward to serving you again in the future.

July 01, 2025

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Great sales experience with Tim Warner. Extremely professional and helpful. Would recommend purchasing a car here. More

by ahaley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Barna, Tim Warner , Skye Warner

Jul 09, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful experience with Tim Warner. We are delighted to hear that you found our sales process to be exceptional and that Tim provided you with the professional and helpful service you deserve. Your recommendation means so much to us, and we truly appreciate your trust in our team. We look forward to serving you again in the future.

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