Ray Quesada | Page 3

New Car Purchase Had an excellent experience purchasing a new car. Steve Hoch was wonderful to work with through the sales process. He was patient and informative. Fin Had an excellent experience purchasing a new car. Steve Hoch was wonderful to work with through the sales process. He was patient and informative. Finance process was efficient and painless! More

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Great customer service Walk in with a appointment and was treated with respect. They understood my situation and what I was looking for. They worked with me on finding my bu Walk in with a appointment and was treated with respect. They understood my situation and what I was looking for. They worked with me on finding my budget. More

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New Car Purchase I had the pleasure of purchasing a new vehicle from Castle Chevy North. My salesman, a young man named Damian, was absolutely spectacular!!! I hate b I had the pleasure of purchasing a new vehicle from Castle Chevy North. My salesman, a young man named Damian, was absolutely spectacular!!! I hate being pressured when I look for a vehicle and this young man was so kind, polite, helpful, and knowledgeable that I would highly recommend this dealership to everyone looking to purchase a new car. This is the sixth time in my life that I have purchased a new vehicle and it was, without question, the best experience I have ever had -- not even a contest. Damian made me feel so relaxed and at home with his calm and friendly demeanor. He had wonderful things to say about everyone he works with at the dealership, and all the other gentlemen I had the pleasure of dealing with were also extremely helpful and knowledgeable. I have never had such a good time buying a new car! The dealership had no other customers the day I arrived, the weather was very bad, and my mother said we were going to get attacked before we even got out of our vehicle -- but that was not the case. This dealership has a much more relaxed atmosphere and you feel like they actually care about making you happy. I just can't say enough about this wonderful place and the phenomenal customer service they provided! More

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positive and informative and professional I worked with Fabian, Pat, and Ray. All three of these men took their time and made sure I understood my options and was confident with my choice. Fa I worked with Fabian, Pat, and Ray. All three of these men took their time and made sure I understood my options and was confident with my choice. Fabian was so patient and helpful. Pat worked very hard to be sure I understood the options on my vehicle. And Ray was very effient and kind. More

by LCUSCADEN Verified Customer Verified Customer

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An easy buying experience Everyone I dealt with was nice and knowledgeable. My saleswoman, Norma Vargas was great she wanted to make sure I was 100 percent happy. She set up Everyone I dealt with was nice and knowledgeable. My saleswoman, Norma Vargas was great she wanted to make sure I was 100 percent happy. She set up all the technology for me. She took me from start to finish and even called to make sure I was happy. More

by JHIGGASON44 Verified Customer Verified Customer

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Great people awesome customer service & sales staff By far one of most enjoyable car buying experiences ever, quick, to the point, no hassle, and great staff to work with. They have gained a lifetime cu By far one of most enjoyable car buying experiences ever, quick, to the point, no hassle, and great staff to work with. They have gained a lifetime customer. More

by JOHN.NAANEP Verified Customer Verified Customer

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Friendly & efficient service When I went into the dealership, I knew exactly what car I was interested in due to much research and an "internet special". There was no pressure and When I went into the dealership, I knew exactly what car I was interested in due to much research and an "internet special". There was no pressure and no one trying to get me to look at a different car, which I greatly appreciated. As I live quite a distance away, I was allowed to take the vehicle overnight in order to have our mechanic (a competitor car dealership) run diagnostics the following morning. The car was determined to be in "excellent mechanical condition" and we purchased it that day. The transaction went smoothly and efficiently and I was very pleased with the overall experience provided by my sales person (John Lee) and the sales manager (Ray Quesada). More

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Mike and fabian Thank you very much I had a wonderful experience to Mike and Fabian. Great sales great pricing. Come to castle when your looking for a chevy! Thank you very much I had a wonderful experience to Mike and Fabian. Great sales great pricing. Come to castle when your looking for a chevy! More

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good until finance part, as I reviewed my contract at home sales man Pat O'Brien was very good, knowledgeable about vehicle I was purchasing. Polite, well spoken , not pushy. Did what he could for me to rea sales man Pat O'Brien was very good, knowledgeable about vehicle I was purchasing. Polite, well spoken , not pushy. Did what he could for me to reach my goal price. The thing is i signed off on my contract and they explained this and that verbally and visually, I just followed along. Two days later I see a charge for universal warranty of which no one offered or explained to me for a charge of 999.00. so whats a universal warranty I ask, its the GAP insurance which I stated to Sales rep I did not want nor need. My insurance offers this on my policy. The last dealer I worked with had charged me the same thing, so I knew about this GAP insurance, had to cancel it then and now I again. I felt like the finance group was trying to get over on me. Its an easy process to cancel warranty and get money back as long as you catch it!!! I would still recommend someone who knows the process about buying a car, but not someone who doesn't. just seems like its a common practice to through universal warranty on and dealer has a 50/50 chance of getting this sale. not cool. More

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Great Experience First and foremost Steve Hock is a Great sales associate with customer being treated as number one and satisfied with there purchase as though it was First and foremost Steve Hock is a Great sales associate with customer being treated as number one and satisfied with there purchase as though it was his on deal, honest and fair. George in finance treat you with respect and offers the best up front and willing to look for the best options out there in the rough world of banking. My experience from the old Hoskins Chevy to the new Castle North, Thank You for keep some of the Great crew still around it made me feel proud to purchase my Colorado from your Dealership....... More

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