Richard Klaben | Page 90

Beyond our expectations We had issues with getting financed at other dealerships but Rich Klaben worked his magic and got us into the new car we wanted. Our sales associate We had issues with getting financed at other dealerships but Rich Klaben worked his magic and got us into the new car we wanted. Our sales associate was Tyler and he was extremely helpful and knowledgeable. I will never shop anywhere else for our next purchase. Top notch. More

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Going the Extra Mile I was having a car serviced and went over to the sales department to get some information on new vehicles as my lease was going to be up soon. I was I was having a car serviced and went over to the sales department to get some information on new vehicles as my lease was going to be up soon. I was not even thinking about purchasing a new car that day. Matt Moyers meet me at the door and wanted to show me the cars I had picked up books for. I have health problems and was not sure if I would even be able to get out of the cars I was looking at. He took me around and showed me the cars. Then talked to me about my current lease and told me it would be a great time to change with the rebates and incentives I would be able to get a great deal he was right. During the purchase process a Klaben employee went over and brought my car over from the service department. Matt Moyers went the extra mile for me with the purchase of my new Ford Fusion. I have limited space in my garage when we discovered that the Fusion was 1/2 a foot longer than the current vehicle I was driving Matt had me drive the car to my home to make sure it would fit. Even helped me move things around till I had enough room. This is not my families first purchase from Klaben. This is the first purchase using Matt as my salesperson, but he made the process easy and his willingness to make sure everything was perfect, even it fitting into my garage made it easier for me the complete my purchase. My family will be using Matt for future purchases. More

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Truck purchase I have done businsss with Klaben auto for many years and will continue to do business with them because of there exceptional customer service that the I have done businsss with Klaben auto for many years and will continue to do business with them because of there exceptional customer service that they have. Mike has taken care of my family and friends and has always went out of his way to make sure he takes care of me. More

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Best customer experience Bought my first brand new car. First class all the way from the Klaben team. Don "The Man" Batten was so great to work with. Don & Richard work hard t Bought my first brand new car. First class all the way from the Klaben team. Don "The Man" Batten was so great to work with. Don & Richard work hard to get me the best deal. Stephanie who helped me with all the paperwork was wonderful. I will recommend everyone to Klaben. More

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Fleet purchase Always straight forward and professional to work with. Long term relationship providing excellent support for both sales and service. Ford trucks Always straight forward and professional to work with. Long term relationship providing excellent support for both sales and service. Ford trucks have proven tops in performance within our fleet. More

by jprusa Verified Customer Verified Customer

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Klaben Ford Lincoln Review I have just purchased my fifth new vehicle from Klaben Ford Lincoln located in Kent, OH and I could not be more pleased with the buying experience tha I have just purchased my fifth new vehicle from Klaben Ford Lincoln located in Kent, OH and I could not be more pleased with the buying experience that I have always had a this dealership. I have worked with Rich Klaben, who owns the dealership, and Dave Mott who is on the Salesforce on all five vehicles. I purchased a Lincoln Navigator, a Lincoln MKX, two Ford F150's and a Ford Expedition from Klaben Ford Lincoln over the past five years and I will continue to do so into the future. I also have all my vehicles serviced at Klaben Ford Lincoln and work with Mike Brandvold who is a very professional, knowledgeable and courteous Service Adviser. It is not common to find such professional, knowledgeable and courteous people at an automotive dealership but that is what you find at Klaben Ford Lincoln. Rich runs a very high quality dealership and takes the time to interface with his customers to insure they are satisfied with experiences at his dealership. Dave Mott, Mike Brandvold and all the employees I have met at Klaben Ford Lincoln work very hard to meet the needs of their customers and to make sure their customers have a very pleasant buying experience. I highly recommend Klaben Ford Lincoln to anyone who is interested in buying a vehicle or having a vehicle serviced. More

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Great Experience! After being introduced to the service dept they recommended that we talk to the owner Rich when we were ready to purchase another vehicle. I spoke wi After being introduced to the service dept they recommended that we talk to the owner Rich when we were ready to purchase another vehicle. I spoke with Rich directly and he scheduled an appt to meet with a sales person that could help with our situation. Rich set us up with Doug Carter. Doug was great. He listened and helped us put together a solution that worked for our family. He took his time and made the transaction speedy and painless. Much different experience than the long drawn out sales pitch at other dealerships. Dealing with honest people has made this car buying experience very POSITIVE. They are a true team. We will recommend Doug Carter and Klaben to all of our family and friends. More

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The best dealership to deal with Kenny King was very friendly as always and Nate Bryant was just so helpful in getting the vehicle for me to test drive before buying it. Visiting Chri Kenny King was very friendly as always and Nate Bryant was just so helpful in getting the vehicle for me to test drive before buying it. Visiting Christine Klaben was as always very fast and easy with the paperwork to fill out. She is just a great person to deal with everytime we are there. More

by josephfury225 Verified Customer Verified Customer

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The best place to buy a car The salesmen at Klaben are very professional and friendly. I would recommend that they see Kenny King or Nate Bryant, two great people who helped me a The salesmen at Klaben are very professional and friendly. I would recommend that they see Kenny King or Nate Bryant, two great people who helped me and my wife get new cars. Christine Klaben is a one of a kind, very pleasant and funny. She makes getting a car so simple and easy More

by josephfury225 Verified Customer Verified Customer

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Looking to ESCAPE harassing sales reps, go to Klaben! We have purchased our last 6 cars from Chris Moldas at Klaben Ford because Chris treats us as real people. He takes the time to listen to what we want We have purchased our last 6 cars from Chris Moldas at Klaben Ford because Chris treats us as real people. He takes the time to listen to what we want and never tries to push us into something else. Chris doesn't "sell" us a car, he addresses our needs and guides us toward a quality investment. When we finish working with Chris, we have a positive feeling about the experience - no buyer's remorse. We tell everyone to go to Chris Moldas! In the finance department, go to Jennifer. She made the process quick and humorous!! As far as servicing our vehicles, we insist on seeing Mona in the service department. She's a no nonsense person who listens to concerns and answers questions about what our cars need. Mona makes sure we are in and out as quickly as possible. More

by Rachel Verified Customer Verified Customer

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