Richard Klaben | Page 7
President
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 4 mos
Industry Experience
52 yrs, 5 mos
159 Reviews
Write a Review159 Reviews of Richard Klaben
November 11, 2021
Klaben again created a wonderful buying experience. I can't say enough positive things about the dealership and its employees. Richard Klaben the owner spent valuable time with me away from his many duti can't say enough positive things about the dealership and its employees. Richard Klaben the owner spent valuable time with me away from his many duties as the owner of the company. Justin Boling and the finance manager also worked hard to get me a great deal during very difficult times in the auto industry. I feel like family when I'm there. If your buying or leasing a new vehicle and don't give Klaben a chance to win you over as a customer you are truly missing out on a great experience. Guy Giarrano More
Other Employees Tagged: Justin L. Bolen, Joe Hilliard, Artie Gissinger, Scott Abdon , Brian Franklin, Nick Johnson, Steve Workman
November 01, 2021
Klaben never seizes to amaze me . I called because I had Klaben never seizes to amaze me . I called because I had a couple questions. My usual adviser was busy giving great service as usual to another cus Klaben never seizes to amaze me . I called because I had a couple questions. My usual adviser was busy giving great service as usual to another customer. The advisor who answered the phone ( Justin ) asked if I wanted to be put to the other advisors vm? or if there was anything he could do ? I could of gone to the vm. But with the great employees they have at Klaben I knew I was in capable hands.. Thank You Justin Thank You Rich Klaben for once again hiring and retaining great employees. More
Other Employees Tagged: Justin Stinnett
October 15, 2021
From the time that we pulled into the parking lot to test drive to the time we left with our new ride, our experience was nothing less than amazing!!!! Our salesman Casey was very polite and helpful as well drive to the time we left with our new ride, our experience was nothing less than amazing!!!! Our salesman Casey was very polite and helpful as well as our finance guy John Coco!!! This makes our 4th vehicle purchase through Klaben & we will continue to come back! More
Other Employees Tagged: John Coco III, Casey Shaw
September 22, 2021
I have been looking for a Jeep for over 2 months and called Klaben. They had the exact Jeep we wanted and it was in my driveway in a few days. Every single person at the dealership has gone way above an called Klaben. They had the exact Jeep we wanted and it was in my driveway in a few days. Every single person at the dealership has gone way above and beyond for us. They truly care about their customers and it shows in everything they do. I would highly recommend them to everyone More
Other Employees Tagged: Timothy Beane , Nick Kulich
September 10, 2021
Thank you as always Joe Hilliard for great service. Glad Thank you as always Joe Hilliard for great service. Glad to see Matt back downstairs.. It has been a pleasure seeing Rich Klaben at the service gar Thank you as always Joe Hilliard for great service. Glad to see Matt back downstairs.. It has been a pleasure seeing Rich Klaben at the service garage. His name is not only on the building,he truely is a hands on owner. Still think that with all the great sales they make at the dealership, you are going to need more parking at the service garage. More
Other Employees Tagged: Joe Hilliard , Matt King
August 29, 2021
Took our truck from a lease to a buy. They had Took our truck from a lease to a buy. They had everything waiting and was effortless. Thank you guys for everything . Keep up the great job. Took our truck from a lease to a buy. They had everything waiting and was effortless. Thank you guys for everything . Keep up the great job. More
Other Employees Tagged: Steve Stephens, Ken Harris , John Coco III, Gilbert Perrin
August 29, 2021
Chrysler may produce the great vehicles, but it is the great employees at Klaben that put them over the top. Joe Hilliard is great, always treats you like family. Bring back loyalty links, especially great employees at Klaben that put them over the top. Joe Hilliard is great, always treats you like family. Bring back loyalty links, especially for first time Klaben buyers. Once they experience the great service they will always be back. Thank you guys again for everything. More
Other Employees Tagged: Joe Hilliard , Matt King
August 26, 2021
Chris Hamilton and the Klaben team are the definition of excellence. If you're looking for a vehicle, Chris is the person you want to talk to. excellence. If you're looking for a vehicle, Chris is the person you want to talk to. More
Other Employees Tagged: Christopher Hamilton , Brian Franklin, Gus Polos
August 16, 2021
We’ve returned to Klaben year after year because of exceptional service and selection! Carl Esker (and Mike Cooney from the Fir store) is the best!!! exceptional service and selection! Carl Esker (and Mike Cooney from the Fir store) is the best!!! More
Other Employees Tagged: Carl Esker, Brian Franklin, Corey Graham, Mike Cooney (Ford), Christine Klaben
August 07, 2021
I had a great experience an got me approved very easily. I would recommend klaben of Kent to anyone I would recommend klaben of Kent to anyone More
Other Employees Tagged: Joe Hilliard, Steve Stephens, Timothy Beane, Ken Harris , John Coco III, Casey Shaw

