Rick Richard

After an exhaustive search we found the perfect used car at Joe Machens Capital City Ford. I don't know how they found it but our new to us 2022 Explorer was just what we were looking for and looks and driv at Joe Machens Capital City Ford. I don't know how they found it but our new to us 2022 Explorer was just what we were looking for and looks and drives like it just rolled off the assembly line. Our sales representative, Jayden Keller, was fantastic. He took the time to demonstrate all the features of the vehicle and patiently and thoroughly answered our questions and addressed our concerns. He's an extremely sharp young man; a real go-getter with a bright future in the business. We worked with Rick Richard to purchase an extended warranty and Cilaget coating. He's is a seasoned veteran in the business and couldn't have been easier and more enjoyable to work with. We live down at the lake and it was well worth the drive up to Jefferson City to work with these guys. I highly recommend them. More

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Had a very clean as desribed vehicle for sale. Allowed time for me to test drive and look over before purchasing.smooth purchase and very happy so far !! Allowed time for me to test drive and look over before purchasing.smooth purchase and very happy so far !! More

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Jayden did a great job and very informative. He met all of our needs. Highly recommend Jayden. He met all of our needs. Highly recommend Jayden. More

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Josh did a wonderful job locating the vehicle on the lot and having it ready for a test drive when we showed up. The buying process was smooth and a lot faster than other dealers I have used in the past. Th and having it ready for a test drive when we showed up. The buying process was smooth and a lot faster than other dealers I have used in the past. Thanks for the new to us car! More

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Very new happy with my car! Josh was great to work with, highly recommend him. Josh was great to work with, highly recommend him. More

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Keith Schoolfield was personable and knowledgeable about Ford cars. He provided topnotch customer service and was able to answer questions. Ford cars. He provided topnotch customer service and was able to answer questions. More

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I've worked for several dealerships in my life and I've bought several vehicles from several dealerships. The experience that I had at Capital City Machens is meant to be scared with everyone. You feel lik bought several vehicles from several dealerships. The experience that I had at Capital City Machens is meant to be scared with everyone. You feel like you've made a good investment/decision even after you leave. More

by WARRHOO Verified Customer Verified Customer

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Friendly people and very helpful! Made the whole process very easy and quick even though they lost their internet connection during the process. Made the whole process very easy and quick even though they lost their internet connection during the process. More

by Robertson_jeffrey Verified Customer Verified Customer

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Great to deal with and deliver the vehicle to Kansas City for me to save me a long drive. They did me a great job for me to save me a long drive. They did me a great job More

by carnut1956 Verified Customer Verified Customer

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Everything was good except the finance guy, Rick. He was not very professional. He forgot to have me sign the title to the vehicle that I was trading in, causing me to go out of my way to get it sign He was not very professional. He forgot to have me sign the title to the vehicle that I was trading in, causing me to go out of my way to get it signed and sent back to him. While signing all paperwork, I told him multiple times that I get all my mail at my PO Box and he used my physical address which created problems with my finance company and I have to contact them and get that all corrected. He kept telling me more than I needed to hear about his personal life which caused him to have to redo paperwork while I was there. I would give him a poor rating. I would give Sarah a great rating as she went above and beyond to help me and I thank her very much. More

by pat.booker Verified Customer Verified Customer

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