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Ricky Catalan
Ricky Catalan | Page 3
Service Advisor
BMW of Catonsville
6700 Baltimore National Pike
Baltimore, MD 21228
52 Reviews
52 Reviews
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52 Reviews of Ricky Catalan
April 17, 2021
Benn was excellent. He addressed our every question and need to ensure our happiness. He was with us every step of the way to guarantee a smooth transition. need to ensure our happiness. He was with us every step of the way to guarantee a smooth transition. More
by Sara
Other Employees Tagged: Sam Choi, Benn Edwards, Joe Feng
February 17, 2021
Brilliant service, perfect dealership and staff. Cant Brilliant service, perfect dealership and staff. Cant recommend enough!! Rick always goes out of his way to make sure i get the best parts for my Brilliant service, perfect dealership and staff. Cant recommend enough!! Rick always goes out of his way to make sure i get the best parts for my car, and makes sure i get home safe and back to pick up the vehicle. Thank you Ricky! More
by Kehoe
October 09, 2020
Best service in Maryland! Everyone is exceptional and goes out of their way to accommodate me any time I go there.The service team ROCKS goes out of their way to accommodate me any time I go there.The service team ROCKS More
by artistteacherresearcher
Other Employees Tagged: Mel Cuesta, Jamie Brenneman, Neil Taylor, Brittany Hill, George Panniell, Keon Tobin, Mike Winter , Rick Van Dyken, Taylor (cashier)
June 19, 2020
I stay with dealership because of the honest and exceptional service department and service advisors.... This is my third X-3. I have purchased. Rocky Catalan is the best service advisor! exceptional service department and service advisors.... This is my third X-3. I have purchased. Rocky Catalan is the best service advisor! More
by Pmeehan
Other Employees Tagged: Ricky Catalan
April 27, 2020
I've contacted Ricky several times as I was out of the country regarding a service maintenance plan to no avail. I wrote a previous comment in 2019 which has been removed. Go figure! country regarding a service maintenance plan to no avail. I wrote a previous comment in 2019 which has been removed. Go figure! More
by gigibee93
March 11, 2020
Amazing service! Bringing an imported RHD my car wasnt the easiest to deal with, i can honestly say the staff went ABOVE AND BEYOND to make sure everything i needed wa Bringing an imported RHD my car wasnt the easiest to deal with, i can honestly say the staff went ABOVE AND BEYOND to make sure everything i needed was done in a professional honest and trust worthy way. I cannot recommend this team enough! They will go out of their way to make sure you know you are a valued customer. The mechanics and service team are THE BEST. Thank you to Ricky in services, you have restored my faith in honest customer service and care. C. More
by Cvdavi3
March 03, 2020
Great service, no fuss, just straight to the point. The whole staff is wonderful and appreciated that my time was valuable. Hands down the best new car buying experience in Maryland. whole staff is wonderful and appreciated that my time was valuable. Hands down the best new car buying experience in Maryland. More
by NKP0135
Other Employees Tagged: Sam Choi , John Treat
October 01, 2019
Bought a new BMW car from BMW Catonsville recently. My sales person was Jae Lim. He treated me and my family with outstanding professionalism and respect. He was readily available throughout and after sal sales person was Jae Lim. He treated me and my family with outstanding professionalism and respect. He was readily available throughout and after sales. He answered my text and calls even during his off days. The dealership made the process as smooth as possible and sold me a car with reasonable price. I highly recommend Mr Jae Lim from BMW Catonsville. More
by Ching
Other Employees Tagged: Jae Lim
July 12, 2019
Excellent service Both Ricky Catalan and Brittany Hill are AMAZING! They are helpful and professional. I’ve had poor service at another dealership and opted to make the Both Ricky Catalan and Brittany Hill are AMAZING! They are helpful and professional. I’ve had poor service at another dealership and opted to make the drive further to this location based on the excellent customer service. I would advise everyone to purchase and schedule services at this location. This is my second BMW and I will continue to visit the Catonsville location exclusively. More
by MissTechKJ
Other Employees Tagged: Brittany Hill
June 04, 2019
Cantonsville BMW got it right. Finally! Thank you This is my second review for this dealership. It is with great pleasure that I write this UPDATE to my previous review titled "Pending a Solution to S This is my second review for this dealership. It is with great pleasure that I write this UPDATE to my previous review titled "Pending a Solution to Sirius XM." Mr. David Lee and his staff went above and beyond and did everything necessary to complete my purchase of my BMW by installing Sirius XM and at no charge to me, in my vehicle. I know some people will ask didn't it come with Sirius XM? That was the sticking point of my initial dissatisfaction. The 88 miles that I drove to get the car that I really wanted was worth the trip to Catonsville BMW. Absolutely satisfied and Fredericksburg Virginia. Thank you so much. More
by silkkvet
Other Employees Tagged: Sam Choi , Hassan Kholfi, David Lee, Paul Rouhana, The ladies in the loaner car office. They are on point.
