Ricky Gushi | Page 5

I have to say I’m quite disappointed with my experience at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. Wh at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. When we closed on the car, we shook hands on the agreement that you would provide a second key, which has yet to be delivered. I was also misled about receiving a rental car while my vehicle was undergoing warranty work. My experience today was particularly frustrating. I dropped my car off last night for an 8 a.m. appointment for the warranty work. By 1 p.m., after not receiving any updates, I called the dealership. The service representative I was working with did not return my call, and I had to follow up myself. I was then informed that my rep had already left for the day and that I would have to wait until the following morning. I couldn't do this as I had borrowed a relative’s car. I also raised the issue that I was told I could get a loaner car from the dealership. The service secretary was surprised by this and contacted the yourself, which resulted in me being placed on hold and not receiving a response. While I eventually got an update on my vehicle, I was also told about a $100 deductible for any warranty work—something that was never mentioned at the time of purchase. More

by Joshua.sommer 2020 kia Sportage Verified Customer Verified Customer

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Waited way too long for paperwork. They didn't bother to say it'll be 2 hours so that I could at least go get lunch. Seemed crazy that the deal was made and having to sit for over 2 ho They didn't bother to say it'll be 2 hours so that I could at least go get lunch. Seemed crazy that the deal was made and having to sit for over 2 hours just to do paperwork. More

by BUFFETGUY63 Verified Customer Verified Customer

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Everyone is ready to help with any questions facility is extremely clean I have recommended a Family Hyundai to my friends. extremely clean I have recommended a Family Hyundai to my friends. More

by cjfish48 Verified Customer Verified Customer

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The service department does a good job communicating with you any issues with your car, what the cost is and when your car will be ready. you any issues with your car, what the cost is and when your car will be ready. More

by soxfandave Verified Customer Verified Customer

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Have always been so satisfied with the service I receive. Everyone seems very kind and knowledgeable. This is my third Hyundai and have always used their service department. Everyone seems very kind and knowledgeable. This is my third Hyundai and have always used their service department. More

by b_hyland Verified Customer Verified Customer

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This is my 2nd time working with Ricky Gushi and was not disappointed again. He is always attentive, accomodating, informative and reachable. I havd purchased 3 cars from Family Hyundai and I feel like a pa disappointed again. He is always attentive, accomodating, informative and reachable. I havd purchased 3 cars from Family Hyundai and I feel like a part of the family. More

by balld1103 Verified Customer Verified Customer

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It was a very nice experience. My husband and I haven't punched a new car in a very long time. Ricky made the whole experience extremely comfortable. My husband and I haven't punched a new car in a very long time. Ricky made the whole experience extremely comfortable. More

by OLIVE5748 Verified Customer Verified Customer

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Fabulous. Have purchased several cars within our family and have never been disappointed!! Love our new car!! Have purchased several cars within our family and have never been disappointed!! Love our new car!! More

by Peggy30 Verified Customer Verified Customer

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Dealing with my sales representative I didn't get my lifetime oil Changes that were supposed to transfer over from my first new car purchase, and I felt rushed and didn't feel comfortable and Dealing wi lifetime oil Changes that were supposed to transfer over from my first new car purchase, and I felt rushed and didn't feel comfortable and Dealing with Service made me feel worse, especially after finding out service couldn't save or work on my car so I lost My Kona Iron Man and was given a Loner that had to many Issues, feeling like I didn't matter even when I was told take my time that I had a case in progress With Hyundai it was a factory Defect. More

by ALEX02111977 Verified Customer Verified Customer

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I had a problem regarding the key fob for my Santa Fe,and Jason talked to me and took care of it right away. Jason talked to me and took care of it right away. More

by KANNANSUNDAR795 Verified Customer Verified Customer

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