Ricky Stout | Page 6

Incredible Experience Keith K. took the time to understand our needs and wants. He was able to discern what vehicle we were really searching for. Keith literally coordinate Keith K. took the time to understand our needs and wants. He was able to discern what vehicle we were really searching for. Keith literally coordinated with most of the other departments in the dealership to get it prepared for us in an extreme time crunch. Eric Hoffman in Service is the reason my family looked at Lexus for a replacement vehicle in the first place. Grant did an excellent job trouble shooting the issue on my previous car. Eric did a phenomenal job of representing Lexus and all it stands for. Eric does Lexus proud everyday. This entire car buying experience was unusual for me. But Lexus of Rockford made it terrific. Thank you! More

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If you are looking for a top notch dealership this is the place. From the service department all the way to management, you will not be disappointed. The people I worked with were very helpful in finding a u place. From the service department all the way to management, you will not be disappointed. The people I worked with were very helpful in finding a used vehicle that was right for me. Thank you for my very positive experience! More

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New Car Purchase Ryan Svatos was a wonderful representation of the Anderson auto group. He helped my fiancé and I find the perfect Camry for us. I was very stressed ou Ryan Svatos was a wonderful representation of the Anderson auto group. He helped my fiancé and I find the perfect Camry for us. I was very stressed out about trading my Jeep in and going out of my comfort zone and getting into a car. But after just the first weekend in my new Camry I could not be happier with our purchase. Thanks so much Ryan! More

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Great no pressure experience The sales people were kind and helpful. Not like some of my past high pressure experiences. I could be happier with my purchase and with the way I was The sales people were kind and helpful. Not like some of my past high pressure experiences. I could be happier with my purchase and with the way I was treated! More

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Hybrid Experience I went in wanting to look at the Prius Hybrid and find out how the Hybrids work. As a commuter now, my priorities were fuel efficiency and cost. I am I went in wanting to look at the Prius Hybrid and find out how the Hybrids work. As a commuter now, my priorities were fuel efficiency and cost. I am now the happy owner of a 2020 Toyota Hybrid that wasn't even on the lot when I was looking. Andrej wasn't even scheduled for the day that my vehicle arrived on the lot but he came in to make sure I got into my car that night. I was surprised that even though some items were pending I was going to be sent home to return the next day to finish without being sent home in the new vehicle. That would have been the customer service I expected but I'm sure that decision isnt made on a Salesman level. Andrej did work to get the deal settled that night and I did get to take my new car home. I was very happy with the service by the staff at Anderson Toyota and I am a reformed Napletons Honda girl to stay a Toyota customer!! More

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2020 A90 MKV GR Supra Purchase! Devin and Rick rocked throughout the entire buying expierence and also the 8 month wait after ordering. They kept me up to date the entire time, and Devin and Rick rocked throughout the entire buying expierence and also the 8 month wait after ordering. They kept me up to date the entire time, and when the car finally arrived, the sale was smooth, with no hidden surprises! Couldn’t have gone any better! More

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Exceptional Experience, Treated like Family!! My name is Olivia and I would like to relay to you my Anderson Toyota experience... We stopped at Anderson just to browse but ended up with the vehicl My name is Olivia and I would like to relay to you my Anderson Toyota experience... We stopped at Anderson just to browse but ended up with the vehicle of my dreams. All of which was possible only because of the exceptional, 110% commitment by every staff member involved. It started with Eloy Sosa giving us accurate and truthful information of not only the vehicle desired, but the process of a financial commitment by me. He was straightforward, honest and willing to give his all even knowing I wasn’t AT ALL committed at that point. Thank you Eloy for making me feel comfortable enough to engage you with my thought process. I was scared, you put me at ease and for that I am grateful. Devon Bloomingdale, Thank you for reaching out to me when you saw I was uncomfortable and needed some extra reassurance about the Anderson Toyota family. Ryan Svatos, your personal information on the quality of my vehicle, which you also happen to own the same model as the one I purchased, was better than any review that could have been written. Tony Signorella, the fact that you didn’t put any pressure on me and walked me gently through the financing forest, made an indelible impression on me and I felt at ease throughout this journey. Rick Stout, General Manager of Anderson Toyota, you have created a culture within your organization that eschew’s pride, passion and a commitment to excellence. You should be very proud of your team but your leadership as well. Not to mention, the SugarJones gift card was the proverbial “Icing on the cake”. Yes, pun was intended!! Bob Stewart, your professionalism and pure desire to give the customer a beyond fair trade-in value for their vehicle, DID NOT go unnoticed and I will forever be grateful. Lastly, and certainly not least, Andy Brouer, Sales Manager EXTRAORDINAIRE!! You, made me feel like I was the only one that mattered, not the transaction, but me, as a person!! I felt as if my experience and happiness was at the core of your motivation. A completely joyous experience is what you allowed me to have, without judgement and prejudice, you danced with my dream and made it a reality!! Anderson Toyota, you should be lauded for having a staff as committed to excellent customer satisfaction!! All of those mentioned, you are without a doubt, The Anderson Group DREAM TEAM!! All other dealerships should take notice, Anderson Toyota is the pinnacle of EXCELLENCE!! I would also like to take this opportunity to give a shout out to Eric, Andrej, Jerry, Don, Frank, Shelby, and Sage for the kindness of your interest in my experience through the offering of refreshments and your warm and welcoming conversations. Thank you all from the bottom of my heart. I look forward to continuing being a member of the Anderson Toyota for many years to come. More

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EPrice=wrong price First off when a company won’t show you the price of their vehicles online and require you to fill out contact information in order to get a price. Mo First off when a company won’t show you the price of their vehicles online and require you to fill out contact information in order to get a price. Most companies that do this allow you to note that you do not want to be contacted and show the price instantly. Anderson does not; they email the price. I requested a price on a vehicle and was contacted via phone and email. Anderson gave me a price for the vehicle and I confirmed that we were talking about the same vehicle and found that it was a price that I could work with. I set up a time to come in and see the vehicle. Once I arrived they verified the price of the vehicle before I ever asked. After the test drive I made plans to come back the next day with my spouse so he could agree that this was the vehicle. Once again, they verified the price with the original quote. As it became time to start paperwork they then told us that they gave us the wrong price. We told them that wouldn’t work. They first offered to take off $100. Tried to work with them and got nowhere. We walked out and purchased another vehicle at a great price with more options than what we would have gotten at Anderson. While we were purchasing the other car Anderson called multiple times to get us back in. If you go out of your way as a business to verify a price and then at the last point say you can’t do it. Sorry not going to work with you. No regrets leaving. More

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100% Customer Focused I traded my six month old RAV4 for the same model with additional features. They did literally everything possible to get the deal to a point where I I traded my six month old RAV4 for the same model with additional features. They did literally everything possible to get the deal to a point where I could afford the payment. From our salesman Andrej to their GM everybody was absolutely awesome. I recommend Anderson Toyota unconditionally! More

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Awesome customer buying experience Thanks so much to the Anderson Toyota team for making the purchase of our Rav an easy and enjoyable time! Hats off to Rick for the Great deal. Dustin Thanks so much to the Anderson Toyota team for making the purchase of our Rav an easy and enjoyable time! Hats off to Rick for the Great deal. Dustin and JIM were great to work with and very knowledgeable when showing us all the bells and whistles on our new car. True professionals all the way! I know I will be back when it's time to buy another vehicle. Thanks Again Gary and Deb More

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