Rob Brosig
Rob Brosig at Dorsch Ford Lincoln Kia
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Rob Brosig | Page 3

Service Advisor

Dorsch Ford Lincoln Kia

2641 Eaton Road
Green Bay, WI 54311

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4.4
62 Reviews
4.4

62 Reviews

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62 Reviews of Rob Brosig

July 27, 2022

Dealership Rating
Employee Rating

You guys suck! Sat there 3 hours with no update! Then car had to stay overnight! Then our truck was there and nothing done in 3 hours, then said they can't do any More

by Sueandjayson
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brad Zerilli

Jul 28, 2022

Dorsch Ford Lincoln Kia responded

We're disappointed to hear that you weren't satisfied with your experience at our service center and we appreciate you leaving your honest feedback. We hope that we can provide five-star care in the future and encourage you to reach out to discuss this with us. Thank you, Brett Mastey - Service Manager - 920-469-3625

July 09, 2022

Dealership Rating
Employee Rating

Awesome service and follow though. Rob Brosig kept me informed through out the entire process. Thanks, Rob More

by sfcollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 12, 2022

Dorsch Ford Lincoln Kia responded

It means so much to hear Rob and our team gave you such excellent care! Thank you! – Dorsch Lincoln

April 15, 2022

Dealership Rating
Employee Rating

I brought my 2019 kia in for service on 4/13/22, service invoice number 53162. The work was done and I was very satisfied with that. However, it being a 3 hour they forgot I was waiting, I had to go ask if More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brandon Van Iten

Apr 19, 2022

Dorsch Ford Lincoln Kia responded

We're disappointed to hear about this experience, Mike. We will bring this to our team and address these concerns. Please don't hesitate to reach out if you have additional feedback to share. Thank you, Brett Mastey - Service Manager - 920-469-3625

September 07, 2021

Dealership Rating
Employee Rating

I believe service is 50% of the sales. My service needs began in January of 2021 when my 2016 Kia Sorento being using oil at just a hair over 100,000 miles. From the time of the oil consumption test I deal More

by Deserve better than this
Customer Service
Recommend Dealer
No
Sep 22, 2021

Dorsch Ford Lincoln Kia responded

Thank you for taking the time to share your recent experience. We're disappointed to hear about our lack of communication regarding your vehicle's warranty and would like the opportunity to discuss this further. Please contact me at your earliest convenience so I can handle your situation. Thanks, Brett Mastey - Service Manager - 920-469-3625

Sep 22, 2021

Deserve better than this responded

I spoke to Alex, Rob, Heather and a few others and I never once received an apology or better service. My last issue I finally went through Kia. I believe it was you who finally called them back. If you are really concerned I feel someone would have met with me. I feel like I have been very patient with Dorsch.

August 31, 2021

Dealership Rating
Employee Rating

My service writer was very upfront knowledgeable and keep me informed about my vehicle. My vehicle repair was done quickly and efficiently. I would use Dorsch Ford again More

by genevandenheuvel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 31, 2021

Dorsch Ford Lincoln Kia responded

Thank you! It's such a great feeling to hear the Dorsch Lincoln team provide the best level of care possible and earned your five-star rating! We look forward to seeing you next time!

August 20, 2021

Dealership Rating
Employee Rating

Had my on and off switch for fuel saver look at was not working properly and they clean and reset it so far it is working properly. Any more problems I am suppose to contact them More

by Nedly927
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 20, 2021

Dorsch Ford Lincoln Kia responded

Thank you for letting the Dorsch Lincoln team take care of your vehicle! We're happy to hear we could offer five-star care during your vehicle's stay! We hope to see you again for routine maintenance!

July 23, 2021

Dealership Rating
Employee Rating

Dorsch Ford always knows how to fix the problem with my vehicles. Five stars for Rob Brosig for his friendly and knowledgeable help in getting my 2010 Ford Escape fixed at a reasonable price. I would recom More

by dpansier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 23, 2021

Dorsch Ford Lincoln Kia responded

Thank you for being a Dorsch Ford Lincoln Kia customer! We're glad Rob was able to help you out with your Escape and we'll be sure to pass along your kind comments to him. Thanks again and we'll see you at your next visit!

June 27, 2021

Dealership Rating
Employee Rating

Always a pleasant experience when I need my maintenance work done on my vehicle. Brandon, the service advisor, was again very friendly and very informative. More

by Kathy Rasmussen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 28, 2021

Dorsch Ford Lincoln Kia responded

Thanks for your confidence in Brandon and the Dorsch Lincoln team! It is always our pleasure to take care of you, Kathy!

June 16, 2021

Dealership Rating
Employee Rating

The people at Dorsch Ford were friendly and the service was great! We were greeted the moment we walked in and were offered accommodations while we were waiting for a vehicle. More

by Sharon.treml
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2021

Dorsch Ford Lincoln Kia responded

This is a fantastic review! Thanks from the entire team at Dorsch Lincoln!

March 23, 2021

Dealership Rating
Employee Rating

I received fast, efficient service.The reasons for what I received fast, efficient service. The reasons for what was done were explained. My questions were answered. The person helping me was patient and More

by Kathlynmertz
Recommend Dealer
Yes
Mar 24, 2021

Dorsch Ford Lincoln Kia responded

Thank you for your five-star rating! We're so happy to hear that our team gave you fast service during your last visit! We appreciate your feedback and look forward to seeing you at your next appointment! - Dorsch Lincoln

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