Rob Brosig | Page 4

Easy to work with and very effective and polite people enjoy the service and there work on my car enjoy the service and there work on my car More

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Deb & Rob were extremely helpful with setting up diagnostic service appointments for my vehicle. Very professional, timely, and kept me informed at each step. I would highly recommend both of them. diagnostic service appointments for my vehicle. Very professional, timely, and kept me informed at each step. I would highly recommend both of them. More

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It took five months for them to order a part that wasn’t put on my vehicle when I had it in for recall work. They never ordered the part, lost the pictures and notes that they took to document the repair. A put on my vehicle when I had it in for recall work. They never ordered the part, lost the pictures and notes that they took to document the repair. After months of waiting to hear from them thinking that it was a shipping delay, they finally order the part. When it comes in after a week, I arrive at the dealership and find out that they ordered the wrong part. More waiting to get it put on my vehicle. Finally it’s been put on and I hope to not have any further problems. More

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Appointments must be made as much as a month in advance, however once you have an appointment the work performed by the service team is quick and efficient. however once you have an appointment the work performed by the service team is quick and efficient. More

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Things went as well as could probably be expected, considering our first service rep got Covid the day after we started working with him but the other guys picked up the slack and got us a rental even considering our first service rep got Covid the day after we started working with him but the other guys picked up the slack and got us a rental even though with EAA going on there were hardly any cars available. I think Ford held things up more than anything deciding whether to fix our transmission or put in a new one. But all in all your service department did a pretty nice job. More

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You guys suck! Sat there 3 hours with no update! Then car had to stay overnight! Then our truck was there and nothing done in 3 hours, then said they can't do any Sat there 3 hours with no update! Then car had to stay overnight! Then our truck was there and nothing done in 3 hours, then said they can't do anything! But we asked for a recall to be done and new keyfob....none was done! Unreal! Completely wasted vacation day for me!!!! More

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Awesome service and follow though. Rob Brosig kept me informed through out the entire process. Thanks, Rob Rob Brosig kept me informed through out the entire process. Thanks, Rob More

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I brought my 2019 kia in for service on 4/13/22, service invoice number 53162. The work was done and I was very satisfied with that. However, it being a 3 hour they forgot I was waiting, I had to go ask if invoice number 53162. The work was done and I was very satisfied with that. However, it being a 3 hour they forgot I was waiting, I had to go ask if my car was done. Service advisor Brad checked me in and Robert Brosig was to check me out. More

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I believe service is 50% of the sales. My service needs began in January of 2021 when my 2016 Kia Sorento being using oil at just a hair over 100,000 miles. From the time of the oil consumption test I deal began in January of 2021 when my 2016 Kia Sorento being using oil at just a hair over 100,000 miles. From the time of the oil consumption test I dealt with a couple of issues of poor customer service and poor communication by the service manager. At that time I spoke to the service department manager and explained my concerns. The engine finally went out on the car and it was covered under the factory warranty so I was able to get a new engine. I have since still been dealing with the service manager on a reimbursement issue. I have sent voicemail message and email both several weeks apart giving him time to answer me. To this date he has not contacted me. I guess I will go to kia and see if I can get some response from them. If you are having car warranty issues or concerns that will need attention I do not recommend Dorsch's service center More

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My service writer was very upfront knowledgeable and keep me informed about my vehicle. My vehicle repair was done quickly and efficiently. I would use Dorsch Ford again me informed about my vehicle. My vehicle repair was done quickly and efficiently. I would use Dorsch Ford again More

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