Rob Carlson | Page 6

Rob is the absolute best ! !!! He always beyond pleasant and does his very best to make sure the customer is happy and satisfied!!! Thank you Rob!!! !!! He always beyond pleasant and does his very best to make sure the customer is happy and satisfied!!! Thank you Rob!!! More

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I had an excellent experience at Rallye Mercedes. From start to finish, the service was top-notch, and everyone was professional and welcoming. I especially want to highlight Robert Carlson — his kno From start to finish, the service was top-notch, and everyone was professional and welcoming. I especially want to highlight Robert Carlson — his knowledge, attention to detail, and genuine care for customers made all the difference. He took the time to answer all my questions and made the entire process smooth and enjoyable. Highly recommend both Rallye Mercedes and Robert! More

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Then Rallye Service Department is excellent. Everyone is considerate, helpful, knowledgeable, and courteous. My advisor, Rob Carlson, is the best of bunch. Rallye service is the best part of t Everyone is considerate, helpful, knowledgeable, and courteous. My advisor, Rob Carlson, is the best of bunch. Rallye service is the best part of the entire Mercedes ownership experience. More

by PPETERS944 Verified Customer Verified Customer

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I brought my nearly new Sprinter (under 6,000 miles) in for a battery issue. The starter battery was visibly swollen, overheating, and wouldn’t hold a charge. Multiple independent diagnostics confirmed it for a battery issue. The starter battery was visibly swollen, overheating, and wouldn’t hold a charge. Multiple independent diagnostics confirmed it needed replacement. Despite all this, the dealership denied my warranty claim based solely on a software check (Xentry), without following Mercedes-Benz’s own documented visual inspection procedure. Even worse, the service advisor ignored multiple follow-up emails. Days later, Mercedes' own app flagged the battery again as critically low—proving the issue I brought to them. This isn’t just poor service; it’s unsafe and unacceptable. More

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Everyone was pleasant and , as this was my first service, I was delighted with the positive handling of both myself and my car. I was delighted with the positive handling of both myself and my car. More

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Up front and Personable service Timely and efficient Able to Taylor our car for my needs Able to Taylor our car for my needs More

by DRRJSPINE3649 Verified Customer Verified Customer

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A great experience as always. I will never go anywhere else to service my Mercedes I will never go anywhere else to service my Mercedes More

by ex7500 Verified Customer Verified Customer

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Fantastic service as always. Jerry Sherry truly goes out of his way for his clients. He helped me with two cars in the last month and I hope he doesn't decide to retire anytime s Jerry Sherry truly goes out of his way for his clients. He helped me with two cars in the last month and I hope he doesn't decide to retire anytime soon. More

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Level of service has gone down. Seems like they don’t care if you go somewhere else. They actually tell you that. Very disappointed after more than 30 years with them Seems like they don’t care if you go somewhere else. They actually tell you that. Very disappointed after more than 30 years with them More

by UZIUNIQUE Verified Customer Verified Customer

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Rallye always provides exceptional service! Rob Carlson is an absolute pleasure to work with and has always ensured my Mercedes is taken care of. Rob Carlson is an absolute pleasure to work with and has always ensured my Mercedes is taken care of. More

by Stembi29 Verified Customer Verified Customer

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