Rob Simon
Rob Simon at Klaben Ford Lincoln

Rob Simon

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
272 Reviews

Dealership Experience

5 yrs, 9 mos

Industry Experience

5 yrs, 9 mos

4.9

272 Reviews

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272 Reviews of Rob Simon

August 28, 2025

Dealership Rating
Employee Rating

I have been going to Klaben for years for vehicle service. Staff is very kind and helpful. More

by crober62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 25, 2025

Dealership Rating
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Just revising my review after speaking with Aaron, but everything was great! I am happy to report I have no negative feedback to provide. More

by dshlager
Service Price Transparency
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Recommend Dealer
Yes

August 22, 2025

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Very helpful and efficient considering I did not have an appointment when I showed up! More

by dshlager
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Klaben Ford Lincoln responded

Hi Deborah! Thank you so much for taking the time to post a review and share your honest feedback. We ask for this through many different venues as we are looking for the honest feedback that tells us what we are doing well and areas needing attention or improvement. We then take that feedback and use it internally for coaching and counseling with our team. This is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our clients. Thank you for taking some time out of your day to chat with me! I appreciate all your kind words. If we can help with anything else, don’t hesitate to reach out! Thanks! Aaron Heinlein 330.352.1925 aheinlein@klaben.com

August 21, 2025

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The car was repaired when promised and on time , which with some dealers this never happens More

by dperry285
Service Price Transparency
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Recommend Dealer
Yes

August 18, 2025

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This is a dealership that really does care about keeping their customers happy. By doing that they will have repeat customers. More

by jonbruce
Service Price Transparency
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Recommend Dealer
Yes

August 08, 2025

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Employee Rating

Bo was the best salesman we ever dealt with he explained everything and went out of his way to make us feel comfortable More

by ikeydavid97
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Bo Stewart

August 05, 2025

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Employee Rating

We were greeted each time we entered the show room, we were able to sit in and drive all suvs interested in. I would give the entire klaben team a 10 out of 10! More

by spbretland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 04, 2025

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Very helpful and informative on all the needs I had. I will use their services in the future. More

by fultzjj12
Recommend Dealer
Yes

August 04, 2025

Dealership Rating
Employee Rating

Rob Simon did an outstanding job of keeping me informed as to the status of my vehicle repair. Rob was professional, courteous, and very accommodating. Another one of the many reasons I have been a Klaben More

by Rick58
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr , Tyler Gilles

July 29, 2025

Dealership Rating
Employee Rating

I brought my car in for routine maintenance. They found a problem; set up a follow up appointment and had it done on time! More

by RICHARDS.MARY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent service experience and for the positive comments left. We reflect on and then take back to our team and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. A 4-star rating means we did well. It also means we could have done a better job in some way to provide the level of experience you deserve. I appreciate you taking the time with me on the phone and for the additional insight you shared as well. As we discussed, I have addressed your rental concern with our vendor so that they can reflect, empathize, and in turn take steps in making sure improvement is there moving forward. I will be sharing your insight with our team as well to ensure they are using all of the resources we have available to make every experience you have with us a convenient one. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

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