I was just told a new a Tundra was going to cost me $10,000 OVER sticker! Not today Beaver! I will buy a Chevy before I would pay that.
"Not Professional at all!"
I went in today to just look at the options on Tacoma’s that the dealership had. Seth was the sales rep that came out and we went for a test drive (He was very knowledgeable and professional) then we went in to the office to talk numbers, that’s when it went downhill. After coming back with an offer on my trade (which was laughable) and what the monthly payments would be. Robert Barton came over and explained why my trade in value was so low which made no sense to me. After stating where I needed to be to even considering
buying he tried to get me to commit to buying before they would “run” the numbers, saying “why should run the number if you’re not willing to buy” I don’t like being pushed into something I’m not comfortable with. It would take a lot for me to go back.
"Beaver Toyota earned our business the old fashion way."
We met Brian Watson who greeted us, we are long time Toyota customers, new to Florida.
Brian earned our business by listening to our needs. Oh, did I forget to mention, "Old guy with the HAT." Their honest assessment of our trade and, new purchase was exactly what we expected.
No pressure, just good old fashion communication that worked for us.
Loving our new Highlander!
Rick and Gail Howell
"Enjoyable 2018 Highlander Purchase"
Robert Barton is professional, practical, patient, thorough, knowledgeable, courteous, and accurately responsive to questions and requirements. He made the purchasing experience rewarding and assisted me in finding exactly the SUV I had envisioned. He also shared valuable insights on best utilization of the latest technologies and amenities offered on Toyota vehicles. And Hayden Lewis, with whom I communicated mostly online or by phone while he worked with Robert on the sale, was also an excellent contact. He advanced and enhanced the process effectively and courteously. I would highly recommend consulting with these gentlemen on all aspects of the vehicle purchasing process.
While I initially communicated with Hayden Lewis only by phone or online while he assisted Robert Barton, my primary and excellent sales representative, to effectively and efficiently advance the purchasing process, I did meet him when my car was delivered. He sat in my new Highlander with me and introduced me to and explained all its features, accessories, and innovations. Since my previous vehicle was a 2004, I had a lot to learn. He was patient, thorough, concise, and very courteous. I would highly recommend consulting with these gentlemen on all aspects of the vehicle purchasing process.
"Embarassingly difficult situation interacting with Robert"
I've owned Toyota's for the last 20 years. Always loved them. I came by to look at the Corolla Hatchback as a replacement for my Matrix. I spoke with a pleasant salesman and I concluded that Toyota doesn't really have a vehicle similar to the Matrix. The salesman brought Robert over before I could leave. Verbally, he tried to push me towards a RAV4. I said it doesn't get great gas mileage and all the reviews I read and everyone I knew who had one weren't really impressed. He then says something like "You know who loves the RAV4? America!". He then starts spouting off numbers like it's the number one SUV in America, which I knew not to be true but didn't want to argue with this contentious old guy. Based on my encounter, I could best describe him as someone who got his social skills at Gladiator School. I base this on my feeling of being bullied verbally because I just asked questions and expressed opinions based on my research contrary to his. I left as quickly as I could. I figured if this was the behavior of a Beaver Toyota manager before I even bought a car, how would they treat me if I bought from them?
After I left, I really felt verbally abused so I called Beaver Toyota management to complain. I wanted to speak with Nick, the general manager but he was busy with a new store they were opening in Georgia. I spoke with two lower level managers and one assured me that Nick would get back to me - he never did. Another said they would counsel Robert. I had to come back because my wife wanted to see the Corolla Hatchback and I felt really uncomfortable. The salesman who introduced me to Robert was there and it felt like he was watching me every chance he could.
We decided to buy a Honda instead because of the feeling that this sort of behavior is not conducive to a positive new car experience and the 2018 Honda CR-V was the 2018 Motor Trend SUV of the year in spite of whatever Robert claims. I want to stress that this is just my opinion based on my recollection of my experience with Robert. I'm sure many others have had much better experiences with him and Beaver Toyota. Maybe he was just in a bad mood when I met him and is usually a great guy. I just wanted to share this with other potential customers so they don't have to go through what I went through. I hope Beaver Toyota has the courage to keep my review up and not delete it because it doesn't "Wow you". Happy car shopping!
"Very good experience"
Our salesman Seth Cameron was patient and knowledgeable. The sales manager Robert was also very helpful. Everyone involved was professional. We highly recommend the dealership.
"Fastest purchase ever!"
I negotiated with the team via text and phone. When we had the deal we went to the dealership and was in and out within less than an hour. Not kidding. This was the easiest negotiation and purchase of my life and I’ve bought several cars. Finance was easy and no plotter printers to sign carbon copies. We got our electronic paperwork and were on our way in a flash. I was dreading bringing 2 young kids expecting to have to fiddle with the deal, but there team was prepared and on point. I will buy from Beaver again!
"Renny Imperial is a good low pressure car salesman"
Purchased Toyota Highlander, certified preowned, and found the whole experience to be positive. Product Specialist, Renny Imperial was especially top notch. He is low pressure, kind, knowledgable, dependable and honest. Dealership had a nice inventory of cars I liked. Management was easy to deal with and treated me fairly and with transparency.
This is my 3rd vehicle in 4 years from Beaver Toyota. I am totally comfortable and happy with the full team from sales to service. My 3 vehicles have all been serviced here and Beaver has done excellent work keeping my trucks and car running like new. I am a very satisfied customer and would recommend anyone to buy here.
Great overall Team!
- Big H
Tony Q is very like able and up,front. Not your typical car salesman. Robert (the man with the hat) was also very helpful. Very fair price. While I could have probably shipped the vehicle hoarded and saved a few hundred bucks, the Beaver 20 year/200k mile power train warranty sealed the deal for me. I would recommend this dealership and see Tony Q for a pleasant car purchase experience.