Robert Cotney | Page 5
Assistant Service Leader
Beaver Toyota St. Augustine
900 Marketplace Dr
St. Augustine, FL 32084
Dealership Experience
8 yrs, 4 mos
78 Reviews
Write a Review78 Reviews of Robert Cotney
June 27, 2023
Very pleased with how I was treated very courteous & considerate I will always trust my vehicle to Beaver Toyota considerate I will always trust my vehicle to Beaver Toyota More
Other Employees Tagged: Steven Miller, Tammy Caroul, Scott Boito, Chad Johnson, Haylie Agosto, Ryan Brownlee, Art Dello Iacono, Trey Cameron , Marissa Guckiean
April 25, 2023
Beaver is such an amazingly professional shop, such a great experience buying my daughter’s first car. Even the service department is first rate. great experience buying my daughter’s first car. Even the service department is first rate. More
Other Employees Tagged: David Seals
April 20, 2023
Great team to work with, it’s evident that they are ready to please their customers to please their customers More
Other Employees Tagged: Christian Beaver , Buddy Love
April 19, 2023
Robert is my Service Manager, always friendly and professional. I am always please with the service I get there and the staff is outstanding. I travel about 25 miles or more to get my service done t professional. I am always please with the service I get there and the staff is outstanding. I travel about 25 miles or more to get my service done there. If I was please with service I would certainly go elsewhere. More
Other Employees Tagged: Hector Centeno
February 22, 2023
Personable, friendly and fair! I love Beaver Toyota! Won’t take my cars anywhere else. I love Beaver Toyota! Won’t take my cars anywhere else. More
Other Employees Tagged: Reggie Winkles, Kelly Williams, Tammy Caroul
January 05, 2023
Robert L. Cotney provided excellent service. Good, quick communicator. He coordinated the serve of both MY TACOMA AND 4 RUNNER Tech also found a serpentine bel Cotney provided excellent service. Good, quick communicator. He coordinated the serve of both MY TACOMA AND 4 RUNNER Tech also found a serpentine belt needed replaced . Much appreciated since I has headed over to panhandle to visit family. Robert's service was 5.0 across the board. My issue was/is with Management and transparency of parts pricing. After comparing parts prices on Toyota Nation and 3 local dealers ( Daytona and Jacksonville) it is clear that Beaver Toyota charges ~20-25% above MSRP while the other 3 Dealers ~10-15% below MSRP for the same OEM part listed on Toyota Nation. I verified this by review parts charged during service from 2019 forward. When I provided Robert with my info he had the charges reduced to MSRP which I appreciate but still doesn't explain managements decision to charge 20-25% above MSRP. At least on new cars prices Beaver is clear on markup above MSRP and added Dealer cost. Parts markup 20-25% above MSRP is hidden. Other local dealrer deal with the same supply chair and inflation issues but are below MSRP. I guess we have to pay for the WOW factor, More
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