Robert Cotney | Page 5

Very pleased with how I was treated very courteous & considerate I will always trust my vehicle to Beaver Toyota considerate I will always trust my vehicle to Beaver Toyota More

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They always go the extra mile with service. Robert takes good care of my car. Robert takes good care of my car. More

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Honest and very good work by Robert Cotney in Service and his mechanics. Highly recommend. his mechanics. Highly recommend. More

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Monica is very helpful and was able to fix the problem very quick definitely the best very quick definitely the best More

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Beaver is such an amazingly professional shop, such a great experience buying my daughter’s first car. Even the service department is first rate. great experience buying my daughter’s first car. Even the service department is first rate. More

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Great team to work with, it’s evident that they are ready to please their customers to please their customers More

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Robert is my Service Manager, always friendly and professional. I am always please with the service I get there and the staff is outstanding. I travel about 25 miles or more to get my service done t professional. I am always please with the service I get there and the staff is outstanding. I travel about 25 miles or more to get my service done there. If I was please with service I would certainly go elsewhere. More

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Personable, friendly and fair! I love Beaver Toyota! Won’t take my cars anywhere else. I love Beaver Toyota! Won’t take my cars anywhere else. More

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Great service (as always)from the Service Department! Thank you Robert Cotney and Beaver Toyota!! Thank you Robert Cotney and Beaver Toyota!! More

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Robert L. Cotney provided excellent service. Good, quick communicator. He coordinated the serve of both MY TACOMA AND 4 RUNNER Tech also found a serpentine bel Cotney provided excellent service. Good, quick communicator. He coordinated the serve of both MY TACOMA AND 4 RUNNER Tech also found a serpentine belt needed replaced . Much appreciated since I has headed over to panhandle to visit family. Robert's service was 5.0 across the board. My issue was/is with Management and transparency of parts pricing. After comparing parts prices on Toyota Nation and 3 local dealers ( Daytona and Jacksonville) it is clear that Beaver Toyota charges ~20-25% above MSRP while the other 3 Dealers ~10-15% below MSRP for the same OEM part listed on Toyota Nation. I verified this by review parts charged during service from 2019 forward. When I provided Robert with my info he had the charges reduced to MSRP which I appreciate but still doesn't explain managements decision to charge 20-25% above MSRP. At least on new cars prices Beaver is clear on markup above MSRP and added Dealer cost. Parts markup 20-25% above MSRP is hidden. Other local dealrer deal with the same supply chair and inflation issues but are below MSRP. I guess we have to pay for the WOW factor, More

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