Robert Gentry
Robert Gentry at Bob Penkhus Volvo Mazda Volkswagen
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Robert Gentry | Page 2

Sales

Bob Penkhus Volvo Mazda Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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5.0
38 Reviews
5.0

38 Reviews

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38 Reviews of Robert Gentry

August 19, 2022

Dealership Rating

It felt like this dealership didn't want to work with me, like it was an inconvenience to them. More

by RENE6063
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ryan Burnett

Aug 23, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Hello Rene, Thank you for taking the time to write a review; we greatly appreciate your feedback. We are sorry to hear that you felt we didn’t want to work with you. We truly value each and every one of our customers, and we never want anyone to feel that way. We've spoken with our team to try and identify where your experience may have been lacking on our end. It appears we were able to assist you with all online needs, and one of our agents personally drove the vehicle to you late in the afternoon to ensure you were happy with your purchase. However, that was 6 months ago, and we don't have a record of an interaction with our team since then. We'd appreciate any additional insight into your experience then or recently to know what prompted this feedback and how we can make it right. We are always eager to improve and ensure we correct our mistakes for all our past, current, and future customers. Thank you for being our customer and for your valuable time. I hope to hear from you soon and look forward to working toward a resolution. Respectfully, Tad Wells Sales Manager 719-473-4595

August 17, 2022

Dealership Rating
Employee Rating

I bought a brand new Tiguan 2022 and had a great salesman but a terrible experience with the "finance" manager who insisted I had to get extra insurance because VW's coverage and warranty are inadequate for More

by Raphi
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tadd Wells , Hugh Yousif

August 13, 2022

Dealership Rating
Employee Rating

Torrell was amazing. He was patient and very professional. He answered all my questions and helped me get the car of my dreams. More

by So
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Leiva, Bryn Reynolds, Mike Hepperle, Marvin Banks, Torrell Crowell , Blake Ayotte, Emily Porter, Julio Salazar, Amber Sherban

Aug 15, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the kind words. We will be sure to share them with Torrell. Come see us again soon.

August 12, 2022

Dealership Rating
Employee Rating

During the long wait for my new car, Penkhus VW kept me informed on its production and shipping status. When it arrived, the purchase transaction was smooth and painless. Price was good without any add-ons More

by Doug
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan McManus, Jalyn Walker

Aug 15, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Douglas, thank you for taking the time to write a review. Congratulations on your brand new vehicle. Come see us again for any other car needs.

July 21, 2022

Dealership Rating
Employee Rating

Awesome experience bought many cars from bob penkhus and always had a great experience thank you More

by David k
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Leiva, Tadd Wells, Bryn Reynolds, Mike Hepperle, Marvin Banks, Torrell Crowell , Blake Ayotte, Emily Porter, Julio Salazar

Jul 25, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

David thank you for trusting us with your car needs. We look forward to your next visit.

July 20, 2022

Dealership Rating
Employee Rating

Very pleasant to work with even though live in Florida! They had exactly what I wanted! More

by NSMALL1080
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sevan Stryker, Ryan Burnett , Hugh Yousif

Jul 25, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for allowing us to help you with your car needs.

March 17, 2022

Dealership Rating
Employee Rating

Everyone stayed late to get us through the buying process. They were friendly and quick considering the car buying process. More

by SRDJ2428
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Burnett , Hugh Yousif

Mar 21, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the review. We appreciate you coming to see us for your car buying needs. Come see us again for any other car needs.

January 20, 2022

Dealership Rating
Employee Rating

I really enjoyed Robert Gentry as a salesman, he was very professional and extremely helpful with our purchase. He was also very knowledgeable about the vehicles that he showed us. I have mentioned to many More

by JMSCO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan McManus, Ryan Burnett

Jan 25, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Congratulations on your new vehicle. We are so thrilled to hear that Robert and Jordan could make this a great experience. We appreciate your recommendation and look forward to your next visit.

November 29, 2021

Dealership Rating
Employee Rating

I worked with Robert, he was engaged through the whole process from when I was just looking around, then he followed up to let me know of something in my price range and we were able to get it done. Aweso More

by Kevin korte
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan McManus

Dec 03, 2021

Bob Penkhus Volvo Mazda Volkswagen responded

Kevin thank you for taking the time to write a review about your experience with Robert. Congratulations on your new ride. Come see us again.

November 25, 2021

Dealership Rating
Employee Rating

Felt no pressure to buy something very professional and comfortable environment. Our salesperson Robert was very helpful More

by NA0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hugh Yousif

Nov 29, 2021

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for taking the time to write a review about your interactions with Robert. We appreciate you coming to see us for your vehicle needs. Come see us again.

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