Robert Hepner | Page 19
Ford Business Manager
Carman Ford Lincoln
193 S DuPont Highway
New Castle, DE 19720
Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.
Read moreDealership Experience
13 yrs, 6 mos
294 Reviews
Write a Review294 Reviews of Robert Hepner
October 30, 2018
Great Sales knowledge of vehicle was excellent. The price was great. The staff was friendly and accommodating. The no pressure sales approach was really ap Sales knowledge of vehicle was excellent. The price was great. The staff was friendly and accommodating. The no pressure sales approach was really appreciated. It was well worth out time traveling from New Jersey; my father in law is interested in the new ranger and we’ll be back to carmans when they arrive. More
Other Employees Tagged: Dan Giacchino , Jai (JJ) Nichols
October 20, 2018
Amazing!!! Mr. Elmore and staff were extremely professional and explained everything in great detail. Amazing customer service from beginning to end from all the Mr. Elmore and staff were extremely professional and explained everything in great detail. Amazing customer service from beginning to end from all the staff members to include Mr. Elmore and Mr. Hepner! The vehical was in great shape and well maintained to say the least. By far the best Purchase I've has thus far! More
Other Employees Tagged: Todd Brabender, Joe Giacchino, Dan Giacchino , Wesley Dickerson-Elmore
September 22, 2018
Excellent customer service Wesley provided excellent customer. He was very kind and friendly. He answered all my questions and was very knowledgable. By the end of the night I Wesley provided excellent customer. He was very kind and friendly. He answered all my questions and was very knowledgable. By the end of the night I felt Ihad know him for a long time. This is the 2nd car purchase in a couple of days and i must say both times i was very pleased with service from start to finish. Sorry i can't recall names of gentlemen that stayed late on Saturday to help my husband find his car. Definitely deserving of a 5 star rating. More
Other Employees Tagged: Wesley Dickerson-Elmore
September 08, 2018
Purchase of a ‘18 Ford F-150 XLT This is the second new car purchase I have had with Carman Ford, JJ Nichols is the best sales associate ,great job! Would highly recommend ! This is the second new car purchase I have had with Carman Ford, JJ Nichols is the best sales associate ,great job! Would highly recommend ! More
Other Employees Tagged: Todd Brabender , Jai (JJ) Nichols
August 17, 2018
Excellent Best place we have dealt with. Feel right at home. Would and have recommended dealer to potential customers. Sister has gotten 2 vehicles so far Best place we have dealt with. Feel right at home. Would and have recommended dealer to potential customers. Sister has gotten 2 vehicles so far More
Other Employees Tagged: Todd Brabender, Greg Carraway-Futch
August 17, 2018
shyster I hate being taken advantage of. When you come in with a budget and all you shown are things above that, it insulting. When you say the cost should I hate being taken advantage of. When you come in with a budget and all you shown are things above that, it insulting. When you say the cost should be below your budget and the salesman come back a dollar under that's a snake. The kbb on the cars i was looking at was 9600 at best. they were trying to pawn it off I have bought several cars from carman. This is the first time i was able to see clearly. In the past I was under the gun to just get something to get to work due to accidents or repairable cars. The last one i bought our budget was 300/month no more. it took several sit for tats and it was done at 299.97. More
Other Employees Tagged: Gary Santora , Erwin Lee
July 25, 2018
Getting the deal done! I couldn't ask for a more professional salesman ! very detailed patient honest straight forward sales man with a beautiful smile! Thank you and your t I couldn't ask for a more professional salesman ! very detailed patient honest straight forward sales man with a beautiful smile! Thank you and your team for making miracles happen! More
Other Employees Tagged: Joe Giacchino , James Davis
July 20, 2018
Great dealership The staff especially the sales personal are the best My sales man James took all the time just to ensure me that my decision to purchase my new used The staff especially the sales personal are the best My sales man James took all the time just to ensure me that my decision to purchase my new used vehicle was not about pressure but about security More
Other Employees Tagged: James Davis
June 21, 2018
Outstanding Sales Team Sales experience was exceptional. From the sales manager (Frank) to the Salesman (JJ) to the finance manager ( Bob). The purchase, the delivery, the f Sales experience was exceptional. From the sales manager (Frank) to the Salesman (JJ) to the finance manager ( Bob). The purchase, the delivery, the financing all very efficient. More
Other Employees Tagged: Larry Giacchino, Frank Azan , Jai (JJ) Nichols
June 12, 2018
Enjoyable I have now proudly purchased my 5th and 6th vehicle from Carman Ford. I really enjoy working with Todd at fors and Frank over on the Lincoln side over I have now proudly purchased my 5th and 6th vehicle from Carman Ford. I really enjoy working with Todd at fors and Frank over on the Lincoln side over the last 4 plus years. This was the first time I worked with a Wesley and I can say he is a complete gentleman. Had an answer for all of my questions and I never felt as though he was pushing or selling me something. Overall he made the purchase fun and I can tell he takes pride in his appearance and profession. I will be back in December or sooner for my next purchase. More
Other Employees Tagged: Todd Brabender , Wesley Dickerson-Elmore

