Robert Hepner | Page 18
Ford Business Manager
Carman Ford Lincoln
193 S DuPont Highway
New Castle, DE 19720
Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.
Read moreDealership Experience
13 yrs, 6 mos
294 Reviews
Write a Review294 Reviews of Robert Hepner
July 24, 2019
New Car purchase - great from start to finish Great experience - I purchased a new 2019 Lincoln MKZ . Salesman (John Macdonald) was very pleasant, helpful, knowledgeable, and helped me through the Great experience - I purchased a new 2019 Lincoln MKZ . Salesman (John Macdonald) was very pleasant, helpful, knowledgeable, and helped me through the entire process. The team members of Carman Dealership were also very courteous, pleasant, and answered all my many questions - they had great patience. I would highly recommend this dealership.. I purchased a car from them 9 years ago, and I came back for my new Lincoln.. More
Other Employees Tagged: Frank Azan , Steve Hudson, John Macdonald
July 17, 2019
Great Customer Service! Thank you James and Frank for working with us to purchase the car that we truly feel comfortable driving! Seamless process! We will be back! Thank you James and Frank for working with us to purchase the car that we truly feel comfortable driving! Seamless process! We will be back! More
Other Employees Tagged: Frank Azan , James Davis
June 26, 2019
Wonderful Experience!!! Amazing Customer Service!!! No Pressure ever, answered all questions efficiently, respectfully, they were so extremely helpful and patient listening Amazing Customer Service!!! No Pressure ever, answered all questions efficiently, respectfully, they were so extremely helpful and patient listening to my exact wants for my new vehicle! More
Other Employees Tagged: Todd Brabender, Dan Giacchino, Scott Ponsell
June 20, 2019
Amazing We had the most wonderful helpful people at Carmon Ford they went far and beyond to help us especially Bob Harpner we could never say thank you enough We had the most wonderful helpful people at Carmon Ford they went far and beyond to help us especially Bob Harpner we could never say thank you enough More
Other Employees Tagged: Dan Giacchino, Vincent Grimaldi
April 24, 2019
Carman Ford made it happen! I really wanted a Ford Explorer but was concerned I would not be able to afford one. Dan shine found a 2019 Explorer with the exact extras I needed, b I really wanted a Ford Explorer but was concerned I would not be able to afford one. Dan shine found a 2019 Explorer with the exact extras I needed, but without the ones I really didn’t need so it made my most wanted vehicle affordable for me! I appreciate that he took the time to find a vehicle that was exactly right for me. Carman offers the ease of an online credit application so most of my paperwork was completed ahead of time. Carman is an accommodating and friendly dealership. More
Other Employees Tagged: Dan Shine
April 08, 2019
New Car Thank you John McDonald for helping me buy my new Lincoln. I appreciate your patience while I decided what I wanted. Everyone at the dealership was so Thank you John McDonald for helping me buy my new Lincoln. I appreciate your patience while I decided what I wanted. Everyone at the dealership was so nice and helpful. More
Other Employees Tagged: Larry Giacchino, Joe Giacchino , John McDonald
February 22, 2019
Excellent service Jai Jai was great to work with! My brother and I test drove multiple cars until we found the right one! Jai Jai was very patient and extremely knowled Jai Jai was great to work with! My brother and I test drove multiple cars until we found the right one! Jai Jai was very patient and extremely knowledgeable! Definitely will recommend anyone to go to him! He’s a great person! Bob was also great to work with! Very nice gentleman! More
Other Employees Tagged: Jai (JJ) Nichols
January 06, 2019
Awesome Experience! This is the best car buying experience that I've ever had. The sales person Scott Ponsell was very respectful and didn't pressure me. I truly apprecia This is the best car buying experience that I've ever had. The sales person Scott Ponsell was very respectful and didn't pressure me. I truly appreciated that. When making a major purchase, I like to make an informed decision.The sales manager Joe Giacchino did a great job as well. He respected me and my time. I wasn't there the usual 5 or 6 hours negotiating a price/car payment. I was there less than 3 hours. He was able to get me into a car that met my needs and the payments were within my budget. Lastly, the business manager Bob Halpern helped make sense of all of the paperwork. He talked to me in layman's terms and made me feel comfortable and informed. I would definitely recommend Carman Ford to others. More
Other Employees Tagged: Joe Giacchino, Scott Ponsell
December 18, 2018
Excellent Guy's!! After totalling my 2008 Mitsubishi, I dreaded the task of finding a replacement. Both JJ and Frank were awesome to deal with and made the process pain After totalling my 2008 Mitsubishi, I dreaded the task of finding a replacement. Both JJ and Frank were awesome to deal with and made the process painless. More
Other Employees Tagged: Frank Azan , Jai (JJ) Nichols
November 08, 2018
First Class Service It was a great experience, by far the best I have had purchasing a vehicle. The entire team was welcoming and knowledgeable. I felt they catered to my It was a great experience, by far the best I have had purchasing a vehicle. The entire team was welcoming and knowledgeable. I felt they catered to my needs specifically. John, Dan, James, Jai and Robert take pride in the brand and their job. The customer service doesn't end with the sale and that's extremely important to me. I would definitely recommend Carman Lincoln and would certainly do business with them again. I love my new Lincoln! I give the entire experience 5 stars! More
Other Employees Tagged: Dan Giacchino , James Davis, Jai (JJ) Nichols, John MacDonald *****

