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Robert Marr
Robert Marr at Mercedes-Benz of Silver Spring

Robert Marr | Page 2

Service Advisor

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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71 Reviews
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71 Reviews

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71 Reviews of Robert Marr

January 19, 2024

Dealership Rating
Employee Rating

Mile One Mercedes, especially the Sevice Department led by Tom Rodkey is second to none! More

by RLAdams1826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elio Ayala, Juan Easley, Juan Ayala, Greg Andre, Scot Shumway , Darrell Fenton, Jonas Hernandez, Scott McLaughlin, Steve Wyatt, Tom Rodkey

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Jan 20, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 13, 2024

Dealership Rating
Employee Rating

Prompt comprehensive service by long term associates Tom Rodkey and Rob Marr. Satisfied customer since Tom became service manager More

by Dr Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 14, 2024

Mercedes-Benz of Silver Spring responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

November 24, 2023

Dealership Rating
Employee Rating

My car was there almost a week my car has never been there that long More

by rickeys1612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 27, 2023

Mercedes-Benz of Silver Spring responded

rickeys1612, We take all concerns seriously and would like to speak with you to discuss your experience; unfortunately, we are not able to identify you in our database to proactively reach out. At your convenience, please contact Adam Rew, our Service and Parts Director, at 301-679-4051 or arew@mileone.com. Thank you.

November 15, 2023

Dealership Rating
Employee Rating

Mercedes does excellent work. They guarantee the service done. We are happy with advisor, Robert Mar. More

by annabellelrandall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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October 18, 2023

Dealership Rating
Employee Rating

Mr. Robert Marr is very attentive, responsive and helpful. He is an outstanding service manager. More

by Manoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2023

Mercedes-Benz of Silver Spring responded

Hi Manoli, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

Oct 18, 2023

Manoli responded

Mercedes-Benz of Silver Spring Oct 18, 2023 Mr. Robert Marr is very attentive, responsive and helpful. He is an outstanding service manager. Manoli

September 30, 2023

Dealership Rating
Employee Rating

They are professional, clean, knowledgeable, and accomodating to whatever questions and concerns that I had. More

by Chiaraslaw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James McDonald, Brad Fischer, Juan Easley, Edward Moore

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Oct 02, 2023

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

August 24, 2023

Dealership Rating
Employee Rating

Excellent service staff for appointment logistics and premiere, quality service. Efficient and always good communications. More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2023

Mercedes-Benz of Silver Spring responded

Mitch, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 16, 2023

Dealership Rating
Employee Rating

Excellent customer service and quick response in resolving my tire issues. Thank you so much for all your help. More

by RMoore3803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dorit Figueroa, Juan Easley, Dave Brown , Steve Wyatt

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Aug 18, 2023

Mercedes-Benz of Silver Spring responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Silver Spring. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 26, 2023

Dealership Rating
Employee Rating

It is the best. James McDonald and the entire staff are willing to assist you with sincerity. More

by smithhayes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dorit Figueroa, Jay Son, James McDonald

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Jun 05, 2023

Mercedes-Benz of Silver Spring responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 02, 2023

Dealership Rating
Employee Rating

Robert Marr was very rude to me even though I have been a customer here for over 6years and spent thousands with your company. More

by Fumi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Mar 02, 2023

Mercedes-Benz of Silver Spring responded

Fumi, We take all concerns seriously and strive to provide the highest level of customer service to our clients, and are sorry to hear about your experience. Our Service Manager, Adam Rew, would like to speak with you to further discuss your concerns but is unable to locate your contact information in our database by your screen name. At your convenience, please contact Adam at 301-679-4051 or arew@mileone.com. Thank you.

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