Robert Strecker | Page 15

Another exceptional experience I've been a satisfied customer of Ganley/Westlake BMW since 2002. John Caruso has been my Sales Advisor since 2005 helping me to acquire 4 cars. Every I've been a satisfied customer of Ganley/Westlake BMW since 2002. John Caruso has been my Sales Advisor since 2005 helping me to acquire 4 cars. Every transaction has been exceptional. John goes out of his way to make sure everything is handled in a clear and professional way. I will be back when it's time for another BMW. More

by PAKRFB Verified Customer Verified Customer

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Jerry at BMW of Westlake is the BEST!! Jerry made our experience effortless. He treats you like a family member or a friend while finding the car of your dreams. Never once did we feel pres Jerry made our experience effortless. He treats you like a family member or a friend while finding the car of your dreams. Never once did we feel pressured. Jerry listened to what we needed and wanted, and delivered. We could not be happier. If you are looking for an enjoyable experience while leasing or purchasing a BMW, Jerry is your man!!! More

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Very understanding. Great buying experience. John Caruso is a excellent sales person. Very patient and not pushy. He was very understanding because of the personal things Great buying experience. John Caruso is a excellent sales person. Very patient and not pushy. He was very understanding because of the personal things I was going through. Sales manager and finance person were also wonderful. It was a great buying experience. More

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Extremely easy new car purchase experience! This is the second car that my wife and I have leased at BMW of Westlake. The process was extremely easy. I found the car online, negotiated the lease This is the second car that my wife and I have leased at BMW of Westlake. The process was extremely easy. I found the car online, negotiated the lease over the phone, and completed the delivery in less than an hour. Every part of the process was handled with a lot of professionalism by the BMW team. Thanks for the great service! More

by MATTHEW.C.GEIGER Verified Customer Verified Customer

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Solid service I would highly recommend BMW of westlake. I live in Cincinnati and gladly do business with them from this distance for this level of service. I would highly recommend BMW of westlake. I live in Cincinnati and gladly do business with them from this distance for this level of service. More

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BMW Westlake takes care of you I spent a lot of time looking for a new vehicle and at other dealerships including Jaguar, and Mercedes in the Cleveland Metro Area. The service at t I spent a lot of time looking for a new vehicle and at other dealerships including Jaguar, and Mercedes in the Cleveland Metro Area. The service at this dealership was the best I experienced. John Caruso so was so helpful when I came in. He was attentive and helped me find exactly what I wanted. In fact even after I had agreed on a vehicle -- I called him and told him I'd like different one in another color. John worked quickly to make sure I was happy with the sale. Aside to this -- both times I came to BMW Westlake I had a toddler with me and we were there for hours. I was happy to see BMW Westlake is family friendly. Nate was also great in helping me get to know the configurations and tools available in the car. Easy to understand and was super helpful. I also stopped by after the sale because I thought I had forgotten something in the vehicle I traded in-- John was not working that day but both Bob and Dirk helped me out. Excellent service . You feel comfortable with the staff and they're genuinely there to take care of you. More

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Great Customer Service for the 3X's Attention to detail, fair, all around great experience. Leased new cars from Bob Strecker & Ken Delk for 9 years...always pleasant to work with and re Attention to detail, fair, all around great experience. Leased new cars from Bob Strecker & Ken Delk for 9 years...always pleasant to work with and responsive. More

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Lease turn-in Turned in my lease on a 5 series and resigned a new lease on an X3. The process was very smooth, very fair, seamless. I was willing to take somethin Turned in my lease on a 5 series and resigned a new lease on an X3. The process was very smooth, very fair, seamless. I was willing to take something off the lot but they encouraged me to build it the way that I wanted it! So often dealers push what they already own, it was refreshing and appreciated that they were that concerned that I got what I really wanted. Took a little longer to get it but am completely satisfied. Highly recommend. More

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Awesome vehicle, dealership, and client advisor! This 2019 BMW X3 xDrive30i is our first BMW. What an awesome vehicle! It was a pleasure working with our client advisor, Tony Romano. He was friendl This 2019 BMW X3 xDrive30i is our first BMW. What an awesome vehicle! It was a pleasure working with our client advisor, Tony Romano. He was friendly, knowledgeable, and worked to make us comfortable during the buying process. Bob, Mike, and everyone we encountered were all very welcoming and very eager to share how great a vehicle a BMW is. We look forward to many enjoyable miles in our X3, and can enthusiastically recommend BMW of Westlake and Tony Romano to anyone thinking of a BMW for their next vehicle. Thanks BMW of Westlake! More

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Tony made it happen! Short and sweet... was the process of leasing my 2018 3 series. I knew what I wanted... a 3 series x drive , white with some bells and whistles. I Short and sweet... was the process of leasing my 2018 3 series. I knew what I wanted... a 3 series x drive , white with some bells and whistles. I, of course, wanted a great deal! Tony found me the car ( a retired courtesy car) within an hour of our telephone conversation. We negotiated the final deal over the phone. I drove from Chagrin Falls to pick it up Monday evening. Tony came in, even though not feeling well. Bob stayed late to complete the paperwork. And Justin stayed even later to review the features of the car. Nate, the BMW Genius came to my home yesterday to install the auto garage door opener and show me some new features on the car. The BMW Westlake team was awesome and took the pain out of the process. Thanks to all of you! More

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