Rodney Bethune | Page 3

Friendly people with no hidden agendas. I got to meet people in the various departments with whom I will be dealing. Great dealership and people people in the various departments with whom I will be dealing. Great dealership and people More

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I had a great experience purchasing a new CRV at Honda of Cleveland. This was my second vehicle purchased here. Everyone was polite and provided me with excellent customer service. I made several visits to t Cleveland. This was my second vehicle purchased here. Everyone was polite and provided me with excellent customer service. I made several visits to the dealership before making my final decision. Each time, Julia Trese was attentive and professional. She answered all of my questions and addressed any concerns that I had. After my purchase, she helped me program my seat, set up my phone, and answered all of my questions. The finance manager, Brandon Brookshire, also did a fantastic job. He worked diligently and was very friendly throughout the process. Overall, my experience at Honda of Cleveland was fantastic and I highly recommend this dealership to anyone interested in purchasing a vehicle. More

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Very glad we went here. We usually have our maintenance done at another Honda dealership in Chattanooga because of the good deals they offer, but we decided to give our local We usually have our maintenance done at another Honda dealership in Chattanooga because of the good deals they offer, but we decided to give our local dealership the first shot when looking for a new Honda - plus, to be honest, it was a rainy and snowy day and we didn't want to drive much further. We thought we would try them out and see what they had to offer. Anyway, we are glad we did. We met Julia Trese, a very nice salesperson who was very patient, explained all the options to us, answered our many questions, and who wasn't pushy and didn't come across as the stereotypical car sales'man' with the radio voice and the memorized pitch. Isn't it amazing that being honest actually shows through and works? Being pushy and intimidating may sell one car to one family in a lifetime, but Julia (and Cleveland Honda) has earned our recommendation to others. Thanks also to Heath Sane with the INsane deal :) , Rodney Bethune, and Brandon Brookshire. You did a good job for us. We got a great deal on a 2020 Honda CRV-EX and we will recommend Juila and the staff at the Cleveland dealership. Thanks everyone! See you at our first oil change! Robert and Malissa Hawkins More

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New Car Dustin was very helpful through the process of buying my first NEW CAR! I couldnt have asked for anything more. Everyone there was super helpful about Dustin was very helpful through the process of buying my first NEW CAR! I couldnt have asked for anything more. Everyone there was super helpful about getting me the best price possible. More

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Good Experience I live in Astoria Oregon. I made arrangements via telephone to purchase the particular automobile that I wanted in Cleveland Tennessee. Arriving a w I live in Astoria Oregon. I made arrangements via telephone to purchase the particular automobile that I wanted in Cleveland Tennessee. Arriving a week later the car was ready to go paperwork was ready Michael Ray explaind the workings of the car to me, all in all an efficient and pleasant experience. More

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Honda of Cleveland makes car shopping a pleasure! Daniel Gourley was a great salesman. He answered questions, made suggestions, and kept in contact often enough to be helpful without being pushy. My b Daniel Gourley was a great salesman. He answered questions, made suggestions, and kept in contact often enough to be helpful without being pushy. My brothers went in with me for the initial visit, but all of the employees are so friendly that I was comfortable on my own. More

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Worst Decision I Ever Made This is my third attempt at leaving a review. This experience has gone from sublime to nightmarish. At this point, I know there is no hope for a resol This is my third attempt at leaving a review. This experience has gone from sublime to nightmarish. At this point, I know there is no hope for a resolution, so I will write this review and leave it where it is. And again, I say to the dealership, when you try contacting me after the fact, or leave some snarky response trying to dismiss me, the opportunity to correct and fix was there. I purchased a vehicle 9/14/2019. This vehicle was being transferred from a different dealership as Honda of Cleveland did not have the vehicle I wanted. When I arrived three days prior to make the deal, I wasn't given the opportunity to test drive any vehicle as Jeff took me to one Pilot and the power was disconnected. I was asked for a deposit to hold a vehicle and they would obtain the vehicle I desired. Saturday rolls around, and I show up. I don't see the vehicle and am not given the opportunity to look at it or test drive without signing the purchasing paperwork. I point out three times there is a form stating the vehicle is correct no issues, so on and so forth. I advise, as does my wife, that we don't want to sign this form until we've been given the opportunity to inspect and drive. I was assured by Jeff and by Jerry that if there were any issues we didn't have to keep the vehicle. Paperwork is finished and then the nightmare begins: huge scratch down the passenger door, the key fob doesn't respond to commands, the transmission catches, features promised were not present in the vehicle. I point all of this out, and immediately rather than even trying to present alternatives, Jeff acts like I am making this up. Rodney would rather talk about everyone else's experience with a Pilot than acknowledge my issues. I am made to be the outlier. I've noticed that with this dealership. Look at their reviews on here or Facebook. If someone says something negative, the response is always the same, dismiss that person and point out how everyone else had a positive experience so that person complaining must be the problem. And this narrative continued throughout this awful process. I go to my local Honda in Chattanooga and describe my problem. I'm told to contact a Chris Harris, as he is the general manager of the Cleveland store. What does he proceed to do, half fix one problem and distance himself from anything else. Literally this guy kept repeating, "I hope you know I did everything I could." Took no ownership of the problem. The transmission still has issues, even though they kept my car for a week and never once acknowledged the problems or bothered to test drive it with me or anything. It still hasn't been discussed despite me telling three people. And that is another thing. I was told the car had parking sensors. Drive away. They aren't there. Rather then even just saying hey our bad, we will fix it. First the proposition is I pay for the whole thing. Then it is we will cover half. Then it's we can't do it but we still put the part in so you are responsible for it. Truly what happened. Three people, Rodney, Greg, and Chris, yes you Chris as you continue to lie and distance yourself, all told me to my face the parking sensors would be integrated OEM into the car. When it wasn't done and I brought this up, the narrative was changed to it couldn't be done and they claimed no one told me it could be done. This despite Rodney standing with me in the service area saying he learned something new. Chris then told me I had to pay for it despite the job I request, and the job they promised not being completed. Then proceeded to look me in the face and say he did everything I asked. No, guy, you didn't. Showed the scratch to the dealership the day I drove away and despite them having my car for 5 days, they still didn't fix the scratch. It wasn't until I complained again that it was finally corrected. No accountability. Literally a bucket of lies is what I'm driving. Jerry pressures me into getting a car warranty by saying 1. I couldn't buy the warranty elsewhere and 2. it would be more expensive if I didn't include it with financing. Both are lies. They go through AllState extended care which will sell you a warranty direct at a fraction of the cost with less of a deductible. When I went back to cancel the warranty, two different finance people refused, one literally blew in my face at the notion. Still waiting for the funds to be returned. That was six days ago. I simply asked to be sold the car I requested or give me my trade back. They wouldn't even entertain the notion at fixing the problem. Rodney kept reiterating, we don't usually take them back, which indicates you would, but simply don't want to. If anything, I am grateful for this experience as it has been the worst of my life. I have learned about fraud and shady business practices and tactics. I will be better prepared in the future for tactics awful dealerships such as this employ to trick people into purchasing vehicles. More

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Awesome service during and after the sale!! We traveled 3 hours to visit Honda of Cleveland to see a used VW Atlas. It was well worth the drive!! From the moment we walked up, our needs were exc We traveled 3 hours to visit Honda of Cleveland to see a used VW Atlas. It was well worth the drive!! From the moment we walked up, our needs were exceeded! Snacks while we waited, attention to our requests and even after we got home and realized we didn’t have the extra key, they went above and beyond by mailing it to our home! I’ve already told friends and family to visit Honda of Cleveland!! More

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100% satisfied with customer service Michael(Mike) Ray, Brandon, and Lindsey all worked very hard (especially Mike) for two of the vehicles we bought from this dealership. I would highly Michael(Mike) Ray, Brandon, and Lindsey all worked very hard (especially Mike) for two of the vehicles we bought from this dealership. I would highly recommend this dealership for their great customer service. Thank you so much More

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Honda of Cleveland is the BEST! I cannot express my gratitude to the team at Honda of Cleveland! They treated me with so much respect and showed genuine interest in helping me find t I cannot express my gratitude to the team at Honda of Cleveland! They treated me with so much respect and showed genuine interest in helping me find the best car for my lifestyle and budget. If you are looking for a new or used car, go to Honda of Cleveland. Right now. Stop whatever you’re doing, and go to Honda of Cleveland. More

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