Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss | Page 13

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
249 Reviews
4.8

249 Reviews

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249 Reviews of Roger Prentiss

May 16, 2024

Dealership Rating
Employee Rating

Fantastic service and customer support. We choose Otto for the way they treat us as customers and the quality of the vehicle. More

by paulot.truchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

May 15, 2024

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A very welcoming reception The waiting room is comfortable with reading material and television coffee was available as well The work performed on my car was completed by professionals in a thr More

by Sulli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

April 26, 2024

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There are males in service department who are throwbacks to Martin Luther King protests era. It appears obvious to me the service advisor "Bill Mclane" & service tech or techs are attempting by vehicle sabo More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

Apr 26, 2024

Otto Cadillac responded

Hello, We are unsure of the meaning of this review. Please contact me directly so we can discuss this. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

April 24, 2024

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Fast reliable service from friendly staff that communicate issues and service very well. Don’t n time! More

by rcgreene
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

April 24, 2024

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Sent my sister and tricked into buying $50 wipers. Paid $300 for oil/tire rotations. Not professional. More

by brij112121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill McLean, Amber Young , Dawn Crossley

Apr 24, 2024

Otto Cadillac responded

Hello and thanks for taking the time to write this review. The wipers were $57.63 for the pair and the oil change/ tire rotation was $123.43. The total bill, with taxes, was $195.54. If you go to any auto parts store you will see that wipers are in that price range and the oil change and tire rotation is also on par with the rest of the service shops in the area. Part of our service process is to go over the recommendations of the service technician and the costs or parts and labor with each customer prior to the completion of any work. When we covered this with your sister, she was aware of the costs of each part and service and agreed to have the work completed. Every customer has the opportunity to decline services for any reason, even cost. If you would like to discuss this matter further, please feel free to contact me directly. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

April 19, 2024

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The people are so kind and helpful. The dealership is so clean and welcoming. 15 More

by Galen
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Recommend Dealer
Yes

March 27, 2024

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Good service, efficient and friendly. Have used Otto for service and sales for MANY years. More

by tr.golden
Sales Price Transparency
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Recommend Dealer
Yes

January 19, 2024

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Excellent service. Roger and Amber are great--very helpful. Highly recommended. Very satisfied with our visit. More

by nasus119
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 19, 2024

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The Best and the most honest dealership I ever had! My car have a CEL on and they find a problem and fix it for very reasonable prices! And all the worker are very nice and professional. Definitely a g More

by ESRRY5566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Bill McLean, Amber Young , Dawn Crossley

January 19, 2024

Dealership Rating
Employee Rating

Otto Cadillac is a professionally run dealership that exudes exclusivity. The location is modern and clean with a service department that is as clean as a surgical center. The overall pride of their empl More

by mulvaneylaw7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Steve LeMon, Bill McLean, Amber Young , Dawn Crossley

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