Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss | Page 8

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
249 Reviews
4.8

249 Reviews

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249 Reviews of Roger Prentiss

December 19, 2024

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Employee Rating

Pleasant efficient clean professional work was done quickly and well people are very friendly and accommodating More

by Cafararo
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

December 11, 2024

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Otto Cadillac and Mike Caccese are the reasons I’ve purchased several Cadillacs. All staff is professional and I always feel at home when I walk in the showroom! Merry Christmas to everyone at Otto! More

by susieqz
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Recommend Dealer
Yes

December 10, 2024

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Otto employees understand what customer service is all about. The staff is friendly, knowledgeable as well as efficient. More

by ToddHanlon145
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

December 10, 2024

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Otto Cadillac went out of their way to make sure I had complete satisfaction. The Otto team should be commended for their commitment to serving their customers. More

by Paul C. Roberts
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Recommend Dealer
Yes

December 09, 2024

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The staff was very friendly, and the work completed in a very timely manner. Very professional staff. More

by PETESZARY
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

December 07, 2024

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Otto's repair facilities is very professional. They have always exceeded my expectations. One of the reasons I have returned to Otto for my vehicles and maintenance is because of the great treatme More

by urbsman
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

December 06, 2024

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Excellent service very pleased with the valet service also. Would recommend if asked about Otto More

by jpm0
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

December 02, 2024

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The service staff will over charge and find excuses to charge for unnecessary services. Fully take advantage that I am a young woman who is not familiar with car service knowledge. They purposely use jarg More

by DWETMORE
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

Dec 03, 2024

Otto Cadillac responded

Thank you for sharing your feedback. We take all customer concerns seriously and appreciate the opportunity to clarify our service process. At Otto Cadillac, our goal is to provide clear, transparent information and expert recommendations based on a thorough understanding of your vehicle’s needs. During your visit, we used our UVEye system, which utilizes precision cameras to scan your vehicle and identify areas that may require attention. This advanced technology helps us ensure that all maintenance recommendations are based on objective data, not assumptions. The services we suggested — wiper blade replacement, alignment, and a transmission flush — are standard maintenance procedures that, when needed, contribute to the safety, performance, and longevity of your vehicle. We understand that car service terminology can sometimes be unfamiliar, and we strive to explain these terms in a way that is easy to understand. If there is ever a question or if clarification is needed, we encourage our customers to ask so we can provide further information. We value your trust and aim to create a service experience where every customer feels informed and confident about the maintenance of their vehicle. If you’d like to discuss this matter further or have any questions about the services we provide, we invite you to reach out to us at 518-869-5000. We’re here to assist you and help you understand the importance of regular vehicle maintenance. Thank you for your feedback. It helps us continue to improve and better serve you. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

November 25, 2024

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Said this over and over. Greets me with the nicest smile and is always so friendly and courteous. Now if she could just lower my bills I would have got down on one knee! More

by psomers
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo, Cheyenne is always courteous friendly. Great customer service.

November 22, 2024

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Employee Rating

Lovely visit Wednesday. Fast service and very nice waiting area. So happy I brought from otto More

by GRACIE
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Deanna Budhoo

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