Romaine Newby

Romaine is very helpful. Requested him to sell me my second car. He remembered me and the vehicle he sold me the first time. A week after my second purchase he texted me to see how everything was. I was very appreciative of that.

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"Sold me a brand new Rav4 prime with hybrid system..."

- DN Verified Customer

Sold me a brand new Rav4 prime with hybrid system malfunction message on. Convinced me to take it home saying it is a system error and just needed a 2 minute rebooting. Took it back and waited for 2 hours the next day. The mechanic told me the battery level was low and they charged it. Brought it home and the message appeared again. Took it back and this time they kept the car for days. The diagnosis this time was that there was some paint on the bolt/washer and they removed it and everything is fixed. Two days back I received a call from one of the staff saying the washer has arrived and I have to bring the car back (had no idea about any part needing to be replaced). The manager, after me leaving a voice message, called and assured me everything is fine and no parts need to be replaced. To top it all the staff told me that they cannot install the remote starter I paid for at the time of my car purchase. Now waiting to hear from the salesperson regarding the starter. Never had such a frustrating car purchase ever in my life. Very poor communication with the customer and between the staff. I was promised extended Toyota care to compensate for all the time and frustration but was told Toyota refused and they will reimburse my first car payment (less than $400). Don't know which one is better. Either way, no compensation from the dealer. Maybe I'm just one unlucky customer. But driving for more than an hour each time for multiple days to have a new car fixed that cost me close to 50K is not comforting, especially being a health care worker dealing with tough situation in general. wondering what's in store for coming days...

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"The best Toyota dealer I have been to. Very friendly..."

- nasr555 Verified Customer

The best Toyota dealer I have been to. Very friendly stuff, and they never push you for something you don't want. I recommend them for anyone is looking for a car.

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"Our salesperson was excellent! He was very helpful and..."

- CANCROEMC2 Verified Customer

Our salesperson was excellent! He was very helpful and supportive. We genuinely felt as if he had our best interests in mind. Never any pressure.

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"Had a very pleasant buying experience . Would recommend..."

- lphplumbing Verified Customer

Had a very pleasant buying experience . Would recommend someone to buy here . Great staff . Romanie was very helpful . Showed us all about the vehicle . Spent a lot of time with me and my wife . Very grateful.

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"They were very friendly and very helpful I love the..."

- sweetkcm01 Verified Customer

They were very friendly and very helpful I love the service and communication and attention that they gave to me on what I needed and what was in my budget

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"Excellent, efficient service from start to finish with..."

- jillffs Verified Customer

Excellent, efficient service from start to finish with Shelby, and Romain. My deal came together quickly and I’m very satisfied! I was able to drive the car home and complete paperwork same day

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"My engine splash guard was hanging after an oil change...."

- TRAVISWILLI Verified Customer

My engine splash guard was hanging after an oil change. My oil change was suooose to be free and they up sold me without my knowledge.

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"I have buying cars many times. This is the first time I..."

- quochp Verified Customer

I have buying cars many times. This is the first time I have been free of stress because of your hassle free policy and great service from Romaine before during and after the purchase.

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"Romaine & Naeem were both an absolute pleasure to work..."

- Patrick Verified Customer

Romaine & Naeem were both an absolute pleasure to work with at DCH Wappingers Falls. I highly recommend working with both of them for your next vehicle!

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