Ronan Wood | Page 8

Ronan Wood is very detailed oriented and works hard to advocate for the customer. He is why we come to this dealership. We know Ronan has our best interests at heart and always treats us fairly. Ronan goe advocate for the customer. He is why we come to this dealership. We know Ronan has our best interests at heart and always treats us fairly. Ronan goes above and beyond to solve both technical and warranty based issues. We are very pleased with his level of service! More

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Ron has displayed excellent customer service every time I have visited the service center. He has provided me very good advice on my classic Benz in finding hard to get parts. He has returned all of my calls have visited the service center. He has provided me very good advice on my classic Benz in finding hard to get parts. He has returned all of my calls ,and made time to road test my car. More

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My experience with Annapolis Mercedes-Benz has been the most extraordinary experience with a car dealership I’ve ever had! My GLB250 is assigned to Serv. Rep Ronan. Every time I have a problem with my truc most extraordinary experience with a car dealership I’ve ever had! My GLB250 is assigned to Serv. Rep Ronan. Every time I have a problem with my truck, or if the computer dash tells me to bring it in for service, I contact Ronan, and he is always ready, willing, capable and able to help with my trucks issues. Ronan is the service center’s best representative in my eyes. Ronan always gives his best. We have the best conversations. Ronan is professional, courteous, kind, generous and very, very knowledgeable about the products and services he promotes. I am so glad that I was placed in the best of the best hands with Serv. Rep Ronan. Blessings, my friend. More

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Recently brought in our 2021 GLC300 to diagnose a dashboard trouble light. We had no appointment, as we live 75 miles away, and stopped by on the chance it would be a quick fix. It was not, and too dashboard trouble light. We had no appointment, as we live 75 miles away, and stopped by on the chance it would be a quick fix. It was not, and took several days to sort out the situation. We were kept informed the entire time (and given a 2022 GLC300 loaner) and it was clear Ronan would not give up until the problem was figured out and fixed. Both of which occurred and the car came back in perfect condition. Ronan is a superstar and we'll be confident the car will always be in good hands with him & his team. More

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Ronan displays great customer service, as well as the knowledge and expertise to help customers make the right decisions for their vehicles. We appreciate his approach and will be as we already are back knowledge and expertise to help customers make the right decisions for their vehicles. We appreciate his approach and will be as we already are back again. More

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Ronan is an amazing Customer Service representative. He is always incredibly helpful. He goes above and beyond to help the customer in any way possible. Recently when I got in my car a light lit up. He is always incredibly helpful. He goes above and beyond to help the customer in any way possible. Recently when I got in my car a light lit up. I was worried about driving my car so I went straight to Mercedes service. I did not have an appointment. But Ronan immediately assisted me as well as provided me a loaner car. Which, given the demand for loaners was quite a task for him I am sure. Yet he promptly helped me. I was amazed at how responsive he was. He exceeds my expectations every time I take my car in for service. This is the third Mercedes that I have owned. And I will continue to drive Mercedes as long as Ronan can be my service advisor. Kudos to such an amazing person!! More

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Pete was excellent and really knew what he was talking about! Was very understanding and really made me feel like I was important. Thanks again Pete!!! about! Was very understanding and really made me feel like I was important. Thanks again Pete!!! More

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Roman is excellent. He is caring and very professional. Ronan is very knowledgeable . He explained everything my car needed He is caring and very professional. Ronan is very knowledgeable . He explained everything my car needed More

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I received excellent service from Ronan. He went above and beyond to handle my situation professionally and in a very timely manner. Highly recommend Ronan and the team here. He went above and beyond to handle my situation professionally and in a very timely manner. Highly recommend Ronan and the team here. More

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My next car will be another Mercedes for the sheer fact that the customer service is 2nd to none. You just can’t beat it…Ronan is exceptional at taking care of his clients. Thank you for another flawless s that the customer service is 2nd to none. You just can’t beat it…Ronan is exceptional at taking care of his clients. Thank you for another flawless service for my GL! More

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