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Ruben Cauton
Ruben Cauton | Page 2
Cadillac Certified Pre-Owned Sales Director
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
37 Reviews
37 Reviews
Write a Review37 Reviews of Ruben Cauton
October 30, 2023
Bad experience with sales, finance and service. I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to deal with your service department. The first service our keys were lost an employee blocked our car in and left with the key very unprofessional. Staff needs a lot of training to get to where you need in customer service to retain customers. Please do not call to apologize fix your internal issues and deliver what you're selling. More
by nancy.2
Verified CustomerOther Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, LeAnna Kerr, Karah Gonzales, Jose Teran , zzJason zzWilson
Helpful 
October 29, 2023
Bobby Miller has been my Service Advisor since 2015 when I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase my most recent Cadillac on 10/28/23 to “keep it in the family”, so I could continue bringing my vehicle in for service and maintenance to the same service center and have him as my point of contact! That’s over 8 years of loyalty to your dealership, when it was Ron Carter and now Big Star, all because of Bobby Miller! Lisa Velasco was my Sales rep to assist me with finding and eventually purchasing my most recent Cadillac. She was patient with me as I looked at various models, and didn’t pressure me to buy “a car”, but to buy the one I really wanted. She is excellent! Her demeanor and approach to working with prospective customers as engaging and compassionate. I also had a great experience with Ruben Cauton during the negotiation phase, as well as Kelly Wilson during the finance and contract phase! I didn’t catch the name of the young lady that walked me through the vehicle and helped me set things up in the vehicle. She was terrific. I am so sorry for not having that to provide, but Lisa can give you that. Thank you for making this such a wonderful process. I had to purchase a vehicle, much sooner than I anticipated, and they were all exceptional. More
by KWilson
Other Employees Tagged: Lisa Velasco, Kelly Wilson, Bobby Miller
October 17, 2023
Great dealership, made the process easy all the employees are very nice and helpful. <3 are very nice and helpful. <3 More
by Trinity Pierce
Other Employees Tagged: Angela Davis, Mike Pierce, Lisa Velasco, Iriam Diaz, Kevin Sonnier, Casie Shores , zzSteve zzSons
October 15, 2023
I LOVE GOING THERE TO GET MY XT5 WORK ON. THIS IS MY THIRD CADILLACE FROM THERE. THE STAFF IS GREAT. THIS IS MY THIRD CADILLACE FROM THERE. THE STAFF IS GREAT. More
by CECBLA
Other Employees Tagged: Mike Pierce, Lisa Velasco, Kelly Wilson, Denise Beyner-Stanley, Wiem Head, Kevin Sonnier, Jeff Dial, Raven Rasberry , zzJason zzWilson
October 09, 2023
Jose my service rep excellent customer service. Pleasure to work with, very sasified customer. Highly recommend Pleasure to work with, very sasified customer. Highly recommend More
by Neilani
Other Employees Tagged: Iriam Diaz, Jose Teran, Raven Rasberry
October 02, 2023
Mark was responsive, knowledgeable, and customer-oriented from the onset. He was determined without being overbearing, and worked diligently to secure a great deal. Each person I encountered from the man from the onset. He was determined without being overbearing, and worked diligently to secure a great deal. Each person I encountered from the manager (Reuben), the finance department (Kelly), and the transporter/driver (Angela) were fabulous. I always felt I was in good hands and I would recommend Big Star Cadillac to anyone. Thank you for helping me get my car! Kudos to the GM (Mike) for an all-around great team effort! More
by Christina B.
Other Employees Tagged: Mark Mauricio, Angela Davis, Mike Pierce, Kelly Wilson
September 26, 2023
Ansley and big star Cadillac is the best. I would recommend to every one I know I would recommend to every one I know More
by rebejones303
Other Employees Tagged: Denise Beyner-Stanley, Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, Karah Gonzales, Jose Teran, Raven Rasberry , zzJason zzWilson
September 16, 2023
Lisa Velasco is the reason I purchased from Big Star. ..her professionalism..kindness..knowledge of the cadillac...I came for car service..But she was right there to guide me if need be..My husband was ve ..her professionalism..kindness..knowledge of the cadillac...I came for car service..But she was right there to guide me if need be..My husband was very impressed with Lisa's awards...and her knowledge of the cadillac that I purshased. More
by PROPHDEROLAND
Other Employees Tagged: Mike Pierce, Bobby Miller, Karah Gonzales , zzJason zzWilson, Lisa Velasco
August 28, 2023
Went above and beyond when it came time to service our 2023 Cadillac Escalade. He is the best. 2023 Cadillac Escalade. He is the best. More
by steven75
Other Employees Tagged: George Castillo, Jose Teran
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