Ruben Cauton | Page 2

On 9/13/24, I purchased a 2019 Lincoln Navigator with 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying the car, it stayed for reconditioning, and I picked it up on 9/20/24. Before leaving, I noticed a rattle, which I was told was the running board. After driving it home, I realized the issue was a cam phaser problem, and the car also shifted poorly. I reported these issues and returned the car three days later. The cam phaser was fixed, but the shifting issue was ignored. I picked it up on 10/24/24, but the transmission still felt off. After learning about "active learning" transmissions, I gave it time to adjust. However, just 21 days later, the transmission completely failed. Attempts to contact the dealership's general manager have been ignored despite multiple messages left with receptionists. Now, I’m stuck with a $45,000 loan and facing a $9,000 transmission repair. This experience has been deeply frustrating and unprofessional. Key points: I declined an extended warranty due to past bad experiences. Their "170-point check" clearly missed major issues. These problems existed when the car was traded in, leaving me to deal with them. I was offered a trade after only three days but found no suitable options. The car's issues began the day after purchase, well within the manufacturer’s warranty expiration at 70,000 miles. Since the purchase and dropping off the car for the cam phaser/death rattle fix, I’ve only driven the car for 21 days, yet these major issues persist. (RE:From my Google review.) More

Report | Print

Mr Jackson was awesome! He patiently worked with me to find the car I wanted, and within my price range. He patiently worked with me to find the car I wanted, and within my price range. More

by sam4367 Verified Customer Verified Customer

Report | Print

Excellent staff and excellent management Like always Zulfi is the best in sales and helping customers. Zulfi is the best in sales and helping customers. More

by drakkarama Verified Customer Verified Customer

Report | Print

The team at Big Star always exceeds my expectations. Gary and Jose both are a pleasure to work with Gary and Jose both are a pleasure to work with More

by SCOTTBRINER Verified Customer Verified Customer

Report | Print

Big Star Cadillac provided A1 service. The buying process was streamlined and easy- no gimmicks! They guided me step by step and when it was time to pick up my vehicle, all I need to do wa The buying process was streamlined and easy- no gimmicks! They guided me step by step and when it was time to pick up my vehicle, all I need to do was to provide signatures. The finance manager, sales manager and my salesman were all excellent! I will definitely purchase a car from Big Star again! 5-stars all the way! More

Report | Print

The dealership was not bad however we did feel like they could have worked with us more on the pricing. could have worked with us more on the pricing. More

Report | Print

The service was very good the product and time was a nightmare anyway tks for all nightmare anyway tks for all More

by martin.cervantes Verified Customer Verified Customer

Report | Print

As always Bobby does an outstanding job i get in and out promptly. Bobby ensures his team does the job fast, correct the first time, but over all safely. promptly. Bobby ensures his team does the job fast, correct the first time, but over all safely. More

by granados.ram Verified Customer Verified Customer

Report | Print

Angelika once again took care of her customer. Finding me exactly what I asked for. I will definitely be back in a couple of years for my next vehicle. Finding me exactly what I asked for. I will definitely be back in a couple of years for my next vehicle. More

by VIVIAN.SMITH24 Verified Customer Verified Customer

Report | Print

I had a great experience. Everyone I dealt with went above and beyond my expectations. Everyone I dealt with went above and beyond my expectations. More

by auroraruiz89 Verified Customer Verified Customer

Report | Print