Ruben Cauton

I don’t even know where to start! Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did w Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did we have an extremely quick wait time for our vehicles appraisal, we were treated so kindly and shown a breakdown of our numbers right away.Our kiddos even got special attention and snacks during our wait from a fully stocked, clean, & organized snack bar. There was even drinks for us adults. Our sales associate Mario did absolutely everything he could to get us into our current vehicle at a price that was not only fair but better than we expected to receive. I mean as far as speaking to multiple managers and members of his team addressing our concerns and answering our questions. He also gave my husband and I his personal number and responded quickly even after hours. I genuinely felt that we were taken care of in a way that goes beyond what you’d expect to from a car dealership. All of our accommodations were met and Mario seriously went above and beyond helping us upgrade our family vehicle! 10/10 would recommend Big Star Cadillac to family and friends. More

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Everything was good on deal except I was only given one key fob to my new car. As a dealership they should have order a 2nd key fob for me or at least offered to get me one at a discounted price. key fob to my new car. As a dealership they should have order a 2nd key fob for me or at least offered to get me one at a discounted price. More

by peveto_susan Verified Customer Verified Customer

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I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More

by VERONICAGARRETT44 Verified Customer Verified Customer

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On 9/13/24, I purchased a 2019 Lincoln Navigator with 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying the car, it stayed for reconditioning, and I picked it up on 9/20/24. Before leaving, I noticed a rattle, which I was told was the running board. After driving it home, I realized the issue was a cam phaser problem, and the car also shifted poorly. I reported these issues and returned the car three days later. The cam phaser was fixed, but the shifting issue was ignored. I picked it up on 10/24/24, but the transmission still felt off. After learning about "active learning" transmissions, I gave it time to adjust. However, just 21 days later, the transmission completely failed. Attempts to contact the dealership's general manager have been ignored despite multiple messages left with receptionists. Now, I’m stuck with a $45,000 loan and facing a $9,000 transmission repair. This experience has been deeply frustrating and unprofessional. Key points: I declined an extended warranty due to past bad experiences. Their "170-point check" clearly missed major issues. These problems existed when the car was traded in, leaving me to deal with them. I was offered a trade after only three days but found no suitable options. The car's issues began the day after purchase, well within the manufacturer’s warranty expiration at 70,000 miles. Since the purchase and dropping off the car for the cam phaser/death rattle fix, I’ve only driven the car for 21 days, yet these major issues persist. (RE:From my Google review.) More

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Mr Jackson was awesome! He patiently worked with me to find the car I wanted, and within my price range. He patiently worked with me to find the car I wanted, and within my price range. More

by sam4367 Verified Customer Verified Customer

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Excellent staff and excellent management Like always Zulfi is the best in sales and helping customers. Zulfi is the best in sales and helping customers. More

by drakkarama Verified Customer Verified Customer

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The team at Big Star always exceeds my expectations. Gary and Jose both are a pleasure to work with Gary and Jose both are a pleasure to work with More

by SCOTTBRINER Verified Customer Verified Customer

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Big Star Cadillac provided A1 service. The buying process was streamlined and easy- no gimmicks! They guided me step by step and when it was time to pick up my vehicle, all I need to do wa The buying process was streamlined and easy- no gimmicks! They guided me step by step and when it was time to pick up my vehicle, all I need to do was to provide signatures. The finance manager, sales manager and my salesman were all excellent! I will definitely purchase a car from Big Star again! 5-stars all the way! More

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The dealership was not bad however we did feel like they could have worked with us more on the pricing. could have worked with us more on the pricing. More

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The service was very good the product and time was a nightmare anyway tks for all nightmare anyway tks for all More

by martin.cervantes Verified Customer Verified Customer

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