Rudy Sookraj

I rarely write reviews, but my experience with Garavel Subaru was so frustrating and disappointing that I feel compelled to warn others. From start to finish, the communication from this dealership was ab Subaru was so frustrating and disappointing that I feel compelled to warn others. From start to finish, the communication from this dealership was abysmal. Calls and emails routinely went unanswered, and when I did get a response, it was often vague, rushed, or dismissive. At no point did I feel like a valued customer — instead, I felt like an inconvenience. My salesperson, Rudy, was polite but seemed to know less about the vehicles than most customers. It was difficult to get clear, informed answers, and I often had to do my own research to understand key features and differences between models. To make matters worse, I was upsold on warranty add-ons at the end of the process — products that were presented as offering comprehensive coverage, including protection for failed electronics. Unfortunately, this turned out to be misleading. When issues arose, I learned the warranty didn’t actually cover what was promised. This felt deceptive and left me with a costly plan that offered little real value. I’ve been so frustrated with this experience that I’ve begun drafting emails to Senator Blumenthal’s office regarding what I believe is price gouging and misrepresentation in auto warranty sales. When I reached out to Subaru of America for help, I received minimal support. They either couldn’t or wouldn’t intervene, and their lack of follow-through made it clear that customer satisfaction ends the moment you leave the showroom. More

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Great customer service experience will recommend to everyone, it is well-known dealer in CT, lots of choices everyone, it is well-known dealer in CT, lots of choices More

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I had an incredible buying experience at Garavel. Visiting from out of state and my Outback broke needing significant work - older car and pricey repairs, flat bedded to Garavel on a recommendation. Visiting from out of state and my Outback broke needing significant work - older car and pricey repairs, flat bedded to Garavel on a recommendation. Well, I ended up buying a new Crosstrek and it was a very easy and very friendly process. Rudy was accommodating in every way - kind, personable, SO helpful, knew his stuff! Teddy was great too! It was like talking to old friends. Would definitely buy from Rudy again. Great ride back to Vermont, driving my new "Vermont State Car" - the SUBARU!!! PS - also was helped by Omar in Service with my old car, and he was great in getting me set, giving me a loaner, etc...... More

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Rudy answered all my questions, steered me in the right direction to the car I was looking for, and was very helpful explaining the features of the car. direction to the car I was looking for, and was very helpful explaining the features of the car. More

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Overall I had an excellent experience. The salesman was friendly and very helpful. He explained the car to me very well. The business manager was very thorough and explained everything I n The salesman was friendly and very helpful. He explained the car to me very well. The business manager was very thorough and explained everything I needed to know. My questions were answered and I’m very happy with my car. More

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We were really pleased with our experience with Rudy and the team at Garavel! No one was pushy and they were patient with our questions. the team at Garavel! No one was pushy and they were patient with our questions. More

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Rudy was fantastic. Very knowledgeable and patient. Jose Vargas was very easy to work with and also very pleasant. Very knowledgeable and patient. Jose Vargas was very easy to work with and also very pleasant. More

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All good except 2 issues: (1) tailgate would not close due to conflicting signals from front and rear close buttons that showed the tailgate in different positions. Front control center screen show close due to conflicting signals from front and rear close buttons that showed the tailgate in different positions. Front control center screen showed it closed but back control center (?) thought it was open and beeped until I reset the entire car by disconnecting the battery. (2) Android and Apple phones keep overheating when on wireless charging pad making it useless. More

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I do not usually write reviews, but I feel compelled to share my experience with the Norwalk Subaru dealership. I recently purchased a new car from them, and from start to finish, the process was smooth an share my experience with the Norwalk Subaru dealership. I recently purchased a new car from them, and from start to finish, the process was smooth and comfortable. Rudy Sookraj, the salesperson who answered my call, was friendly, sincere, and attentive. I used to think buying a car was more of a "guy’s thing," but Rudy made me feel completely at ease throughout the process. I also want to mention Jose Vargas, who assisted me with financing. He explained everything—including the extended warranty packages—in detail, without making me feel pressured. Additionally, I appreciate Bob, the manager, who took the time to listen to my needs and worked with me on pricing. Rudy was incredibly patient in explaining all the car’s features and even followed up afterward to ensure I had everything I needed. What I appreciated most about this dealership was that I felt valued rather than pushed. The entire dealership is clean and spacious, the staff is friendly, and I even enjoyed their muffins! More

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I just leased my second vehicle from Garavel Subaru. We purchased a pre-owned vehicle 9 years ago, and upgraded to a 2024 Forester Wilderness. I could not be happier with my vehicle, and the employees We purchased a pre-owned vehicle 9 years ago, and upgraded to a 2024 Forester Wilderness. I could not be happier with my vehicle, and the employees (or should I say Family) at Garavel Subaru. Everyone is so wonderful, and they make purchasing a vehicle so easy. They are friendly, knowledgeable, and honest. I wouldn't go anywhere else to purchase or lease a vehicle. Rudy was very patient with us through this process, and Logan gave us a great trade-in which made this lease a very smart choice. Tom explained all the details on leasing and the process. Everyone was so kind, and the Service Department was very quick to assess our prior vehicle. I really can't say enough about Garavel Subaru....Thank you Jeremy Garavel for providing such an excellent dealership! More

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