Rufus Alexander | Page 2

The staff from front maintenance desk to the technical analyst was very professional and a pleasure to work with. analyst was very professional and a pleasure to work with. More

by entishart Verified Customer Verified Customer

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Overall it was a good exp. I will say the rep that my wife gets every time up sells her and that's frustrating. It actually happened twice now. ON our recent visit we ha I will say the rep that my wife gets every time up sells her and that's frustrating. It actually happened twice now. ON our recent visit we had the tires rotated. Car drove terrible the next day so we had to bring it back. Turns out it was a balancing issue that cost an extra $100. This has never happened before with any car i have had the tires rotated on and I thought this should have been covered or at least discussed prior to the rotation. Brian Coccia More

by bcoccia Verified Customer Verified Customer

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Thank you so much for the help! Always Great service! Really appreciate that! Happy Holidays! Always Great service! Really appreciate that! Happy Holidays! More

by Amy Verified Customer Verified Customer

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Toyota Direct is a company that strives to create maximum customer service satisfaction. Why I bought my Prius hybrid at Toyota Direct is because the service department has great employees and the snack bar customer service satisfaction. Why I bought my Prius hybrid at Toyota Direct is because the service department has great employees and the snack bar even has slushies, popcorn and hot buttered bagels.Everyone is happy waiting for their vehicle because it is almost like relaxing in your own living room while you wait on your car. People want to tag along when I get my oil changed because of the snack bar and showroom display. More

by calliedibenedetto Verified Customer Verified Customer

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Great experience, very clean and fast service snack area was clean and very nice thank you I’ll definitely be returning. was clean and very nice thank you I’ll definitely be returning. More

by jasmineleroy9 Verified Customer Verified Customer

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Service was ok but disappointed I couldn’t have the free car wash that had previously been standard. Also used to get a check of future items that may be needed. car wash that had previously been standard. Also used to get a check of future items that may be needed. More

by lfahnestock02 Verified Customer Verified Customer

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They are willing to assist, answering questions without attitudes, always having smiles, make wise suggestion attitudes, always having smiles, make wise suggestion More

by charahall Verified Customer Verified Customer

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Clean and spacious facility. People-friendly staff. Very up-to-date with systems and knowledge People-friendly staff. Very up-to-date with systems and knowledge More

by jjroddy6 Verified Customer Verified Customer

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They could not complete the inspection or do the tire rotation because they could not find the wheel lock key. The next day I opened the glove compartment and it was sitting there in plain view. My oil c rotation because they could not find the wheel lock key. The next day I opened the glove compartment and it was sitting there in plain view. My oil change took two hours. More

by mmaclam Verified Customer Verified Customer

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Great job! Fast service! Got estimate in a timed manner which was fast. Everyone that I talked to was extremely helpful. Fast service! Got estimate in a timed manner which was fast. Everyone that I talked to was extremely helpful. More

by millerli3 Verified Customer Verified Customer

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