Ruslan Gayetsky | Page 18

As a loyal customer for 18 years I had a deal torpedoed by the finance manager because they neglected to tell me of the required documentation needed before picking up my new car. Would not even bend to h by the finance manager because they neglected to tell me of the required documentation needed before picking up my new car. Would not even bend to hold the car until the official transcript went to them. No effort to try to accommodate me by allowing me to pay for yhe vehicle, and they could have held the car until they were emailed the transcript. It may have been a day late, but I am sure they knew Dec.'s incentives,, which were the same as Nov, and make the attempt to work with me.. BMW financial said I could have filed a complaint, but what good would that do. They sold the car my son ordered immediately. Ruslan was the worst finance manager. Never had someone come out and keep telling you, you can't do this or can't do that.. i didn't think it was his place to.make that determination. That should have fell onto Mr. Dado. In my opinion if Ruslan is your finance guy, ask for someone else!! Extremely disappointed to say the least. More

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An absolute pleasure in dealing with the entire team from Dori to John selection and financing options. Much appreciated All safety measures were observed as well. Dori to John selection and financing options. Much appreciated All safety measures were observed as well. More

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Awesome service. Took the time to work with us and make everything go smoothly. Orville was great, I'd give him more than 5 stars. everything go smoothly. Orville was great, I'd give him more than 5 stars. More

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Another great experience with BMW of Freehold. Thank you to Dori, Orville and Russ for working with us on our new X5 lease. You guys are the best. to Dori, Orville and Russ for working with us on our new X5 lease. You guys are the best. More

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Great service and very friendlyOrville and Danny took Great service and very friendly Orville and Danny took care of my needs and made the selection and lease process very easy. They delivered the car on Great service and very friendly Orville and Danny took care of my needs and made the selection and lease process very easy. They delivered the car on time which was important to me More

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Mark Eustice and Nick Lichaa had gone over and beyond their customer service in providing me with a beautiful new car and taking in my previous vehicle which I had major constant problems with. From the their customer service in providing me with a beautiful new car and taking in my previous vehicle which I had major constant problems with. From the moment of greeting me and just through the whole sales process, they were very professional, comforting, and made me feel as part of their family/friend. They did not at all act like sales people. Mark gained my trust and gave me confidence in the vehicle he was presenting to me. His vehicle knowledge was amazing and was able to answer every question I had. He was very patient with me and made himself always available as I had to wait for about 3 weeks to fix my current vehicle at the time in order to be able to trade it in for the new vehicle. His manager Nick personally called me himself to check up on me and give me updates. These men really went out of their way to make sure I was happy and made sure I wasn’t going to go elsewhere to purchase my car. I felt important and cared for. Russ Gayetsky helped finalized the deal. I love this guy too. He originally helped me with my previous vehicle and has always been helpful throughout the years. Today, I am now a proud owner of the new BMW Convertible M8 2020. I’d like to also thank Tony, Greg, Fernando, and Justine at the Service Department. They all deserve a 5 Star rating too! You guys make a great team! I thank you from the bottom of my heart for your continued assistance and newly found friendship. You guys ARE THE BEST!! I hope you guys get a raise now... You all deserve it! ~ JHON-JHON More

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Mark and Rus helped me purchase my first car and I couldn’t be happier with the experience. They answered all my questions and even helped me find a better rate than my previous car loan. The dealersh couldn’t be happier with the experience. They answered all my questions and even helped me find a better rate than my previous car loan. The dealership and documentation fees were very reasonable and I felt like they were transparent during the entire process. I would definitely recommend this dealership for anyone looking to buy a BMW in the area. More

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Joe was fantastic. Understood my needs and was honest about available cars in COVID. I love my new X1 and Joe was patient in showing me all the features and didn’t push anything on me. He got me a great about available cars in COVID. I love my new X1 and Joe was patient in showing me all the features and didn’t push anything on me. He got me a great car at the right price! Thanks Joe. More

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I wanted to trade in my 2016 428 for a new car. Joe made sure the X3m40i was the right car for me and was a pleasure to do business with. All the managers involved in the process were very helpful and answe sure the X3m40i was the right car for me and was a pleasure to do business with. All the managers involved in the process were very helpful and answered all my questions. When my girlfriends lease is up I will be taking her here to get a new car, and obviously I’ll be back to get my next car. More

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Mike was very helpful and very quick. He made the buying process easy and smooth. Ruslan also helped and informed us about different packages that could help us during the end of the lease! process easy and smooth. Ruslan also helped and informed us about different packages that could help us during the end of the lease! More

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