Ryan Belcher

Service for the oil change was great, Cliff was very understanding and attempted to assist with a recall on my 2025 Sienna. I purchased this vehicle less than 1 year ago and have been unable to use the understanding and attempted to assist with a recall on my 2025 Sienna. I purchased this vehicle less than 1 year ago and have been unable to use the 2nd row seats for multiple months, causing me to climb in and out of my van to safely secure my small children in the back seat. Toyota Direct will not return phone calls or assist with a reasonable resolution to this issue and Toyota did not have a fix for the recall at this time. It is extremely frustrating to have a brand new vehicle that is 1/3 useless and extremely inconvenient for small children- which is the sole reason for purchasing the vehicle in the first place. More

by aleshia.mcnutt Verified Customer Verified Customer

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Great team at Toyota Direct. They located the new Camry I wanted in Indiana and went and got it! Delivery was easy, thanks you Russell and Chris!! They located the new Camry I wanted in Indiana and went and got it! Delivery was easy, thanks you Russell and Chris!! More

by mksmike Verified Customer Verified Customer

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Great experience with toyota direct and with my toyota grand highlander, it is simply wonderful grand highlander, it is simply wonderful More

by adekunlegaruba4u Verified Customer Verified Customer

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All was good except one issue. I was told that there was a recall and we talked about getting that done also but when I picked up the car it was not done. Now I have to go back aga I was told that there was a recall and we talked about getting that done also but when I picked up the car it was not done. Now I have to go back again. More

by moarefdoustmasood Verified Customer Verified Customer

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The team was fantastic and went above and beyond to create a great buying experience. create a great buying experience. More

by joel68 Verified Customer Verified Customer

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I had a great experience with all who helped me buy my new car at Toyota Direct. They all made it an easy process. new car at Toyota Direct. They all made it an easy process. More

by mweinstock1 Verified Customer Verified Customer

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Awful experience. Had to buy one of their batteries in order to have the issue I brought it in for diagnosed because they said mine was bad took my battery in for test Had to buy one of their batteries in order to have the issue I brought it in for diagnosed because they said mine was bad took my battery in for testing and it was fine further more after buying their non returnable battery they said they could not fix my issue and that I should take my care back to where I got it. Feels like I was ripped off. Will not return. More

by franchizedrummer Verified Customer Verified Customer

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Toyota Direct used shady and possibly illegal tactics when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit withou when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit without consent—illegal in Ohio. When they had to fix their own mistakes, they complained about working on a Sunday. I’m telling friends family and fellow active duty service members to avoid this place! More

by daltons1995 Verified Customer Verified Customer

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Service was amazing, we will definitely keep coming back and having all of our vehicles serviced there. and having all of our vehicles serviced there. More

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It was very good. It was very good. It was very good. It was very good. It was very good. It was very good. It was very good. More

by klfreeman0269 Verified Customer Verified Customer

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