"Genuine customer care."
One week after test driving the 2018 Rav4, I had nearly ruled it out for a different make. Derek called me to make sure we were being taken care of, regardless of the fact I was not totally sold on the Rav4. I had never experienced that kind of care while shopping for a car. I decided to take a second look at the car. The thoughtfulness and "no pressure" care that Derek provided, in conjunction with his GSM, Ryan Denecker, was fantastic. They were able to get us into a 2018 Rav4 XLE for the payment we wanted. At the signing, Christine Donahue was extremely pleasant to deal with. She made it effortless and fun to do the worst part of the car buying experience.
Today, I am pleased to be driving a Toyota and happy that my vehicle's services will be handled by some of the best in the area. I absolutely plan on being a repeat customer so long as Derek Blood and Ryan Denecker are there for me.
Ryan was my person who checked my car in. He was friendly and courteous. He made me feel welcomed and that I would be taken care of. He checked me in and off I went to the waiting room. I was there for my annual State inspection. In no time Ryan was telling m my car was ready. We went out to the service desk, my inspection was complete, he also went over Toyota’s inspection and said all was well.
I had mentioned that if possible I’d like the car washed. Sure enough there it was bright and shiny. The visit couldn’t have been better. And you have a gem in Ryan.
My truck was scheduled for a frame treatment, but failed the rust perforation test. I was told immediately, and am enjoying the Camry Hybrid we were given as a rental for my wife to try.
I have been going back to Heritage Toyota since 2000.
"Two happy customers with new vehicles "
Big thanks to Phil for his excellent care in getting the Rav4 Adventure and Tundra Limited ready to go. Went over all the options and operation of the safety features. Great experience, if you need a vehicle contact Phil you won't be disappointed. The finance department was great to work with Travis Green and Christine Donahue went over all the paperwork in great detail. A big shout out to Ryan Denecker for the car starter. Great team at Heritage Toyota.
"2013 Tundra Work Truck A+++ Review"
- James Huckett
I cant say enough good things about the Team over at Heritage Toyota.
Dealing with Ryan, Phillip and Travis was an exceptional experience and stress free.
I've purchased many trucks from other dealerships over the years but never had the professionalism and down to earth experience until Working with the Heritage Team.
This is my first Toyota and i am now a customer for life.
Thank you guys so much . I love the Truck!!
"Committed to providing superior customer service"
I had a great experience at Heritage Toyota with Zack Roberts. He was easy to work with, patient, resourceful, and trustworthy. I purchased a used Toyota Tacoma that was in my budget, had the features I was looking for, and I got what I was asking for the truck I was trading in. After driving a truck for a few days there was an issue with some vibration when I was driving on the highway. When I called Zack about this issue he reached out to the General Sales Manager and they worked with me and resolved the issue.
I highly recommend you going to Heritage Toyota and work with Zack Roberts as you will not be disappointed and end of with a great vehicle! Dana
"Certified Pre Owned Tacoma Purchase Excellent "
I drove 6 hours to buy a used Tacoma from Chucky. I have purchased 8 vehicles from him and would never buy from anyone else!! He goes above and beyond. His service is the best and have many friends come all the way from New York to do business with him.
"Enjoying my RAV4"
Since my last purchase had been 13 years ago (2005 Toyota Matrix), I had a lot of questions. Josh patiently answered all my questions and brought me up to speed on all of the new features for both the LE and XLE versions on the RAV4. I got the XLE and am very happy. Best fun feature is the moon roof.
"Top shelf customer care"
I recently purchased my second Tacoma through Heritage after some long term complications with the Tacoma frame recall on my original truck. The team there went above and beyond for me, recognizing me as a member of their community and not just another means to an end. Kate was professional and prompt with her communicators via email, over the phone, as well as in person. Ryan and Chuck helped me get into a new truck and genuinely treated me as a long term customer, one whom they value and want to come back for years to come. I'm extremely pleased to have worked with them and will do my part to spread the word about their excellent performance. Heritage truly does have an uncompromising level of respect and fairness for those who seek it. I will absolutely return.
"Probably the best new car dealership expeience I have ever h"
This was our first experience with the sales team at Heritage. (although for the last 2 years our RAV4 has been serviced here). While our vehicle was being serviced, I wandered over to the Toyota showroom to ask some questions about our the end of lease (was from another dealer), options. I was immediately greeted by Andy Milburn and he escorted and introduced me to Chuck Heingartner. Within 5 minutes Chuck had explained the options and offered to explore them. In less than 20 minutes, we had the outline of a deal. After our current vehicle was inspected and the options for financing laid out , we had the parameters for the deal. We set an appointment for the following day and closed the deal.
The following day my wife and I met with 'finance';.....Travis Green. He was very polite, cordial, patient and very good at explaining some of the arcane financial terms. When we were ready to depart we were introduced to Ryan Denecker who sincerely thanked us for our business. We have NEVER been treated so well at a dealership.