Ryan Holcomb | Page 53

Super friendly I took my car in for a scheduled oil change. The Service Tech that greeted me was very pleasant and asked if I was waiting for my car, which I was. I took my car in for a scheduled oil change. The Service Tech that greeted me was very pleasant and asked if I was waiting for my car, which I was. While waiting, I always go out and look at the new Mustangs first, then I'll look at other new or used vehicles. Usually one of the salesmen will see me walking around and ask if they can help and I always tell them no, just looking while I'm waiting. This time we had a nice conversation about the new Mustangs, they always ask what year my Mustang is and offer to set me up with a new model. BUT they are never high pressure pitches, which I like very much. I refuse to talk to a sales person who is intent on selling you something whether you want it or not. These guys/gals at Walker are just plain friendly and pleasant to talk to. They understand no and either leave or chit chat a few more minutes. Good people. My car was ready sooner than I expected and the Service Tech had my keys and paperwork ready for me. More

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Thank you :) I wanted to personally thank everyone in the service dept. and a special Thank You to Mike and Ryan for helping me out today, this was the second time I wanted to personally thank everyone in the service dept. and a special Thank You to Mike and Ryan for helping me out today, this was the second time I came in with the same problem and Ryan took very good care of me. I really appreciate the personal attention and how friendly he was. I know they will take good care of me everytime I come in. Danielle H. :) More

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Knowledgeable, Professional and Friendly Staff I was very pleased with my most recent car buying experience at Walker Ford. This was my second vehicle that I purchased from Walker. This experienc I was very pleased with my most recent car buying experience at Walker Ford. This was my second vehicle that I purchased from Walker. This experience was especially pleasurable because of the salesman that I dealt with. Rodger Danbury was the epitome of patient, professional and friendly. He wanted to ensure that my experience was a happy and successful one. He spent a lot of time with me to ensure that I ended up with the right vehicle for me and a price that I was comfortable with. He was not pushy in the slightest and he did not try to present me with vehicles I wasn't interested in. I would recommend him to anyone looking to buy a vehicle in the future. I also give the highest marks to the service department as well. Ryan Holcomb was very friendly and he was thorough with his explanations on any repairs that were needed on my old vehicle. Walker Ford gets my highest marks for overall customer satisfaction. More

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New car sale and service followup Buying a new car can be stressful, Walkers sales and management staff worked very hard to meet my needs and after a few hours of negotiation my expect Buying a new car can be stressful, Walkers sales and management staff worked very hard to meet my needs and after a few hours of negotiation my expectations were meet. My next contact with Walker was the next morning at 9am. After arriving home the night I picked up the car I noticed a piece of the glove compartment button was missing, arriving at the sales dept. I was greeted by a young man who listened to my problem and eagerly attempted to help, he referred me to James in parts who dropped what he was doing and looked at my problem, he immediately introduced me to Ryan, keeping in mind I was a walk in with no appointment, inspected the part took my vin, without writing it down, created a service order walked it over to James who ordered the part and gave me his business card and said he would call me when it arrived. I was very impressed with the professional service. This is my first new Ford, I've been a GM customer in the past, More

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Above & Beyond Service Team Mr. Walker...I wanted to reach out and personally thank you and your entire Services Department...calling out especially Ryan Holcomb (Services Manage Mr. Walker...I wanted to reach out and personally thank you and your entire Services Department...calling out especially Ryan Holcomb (Services Manager) for jumping in on not one...but, two of our FORD vehicles that have been visiting your department for the past 25+ years. We recently ran into a few different issues with our FLEX and our Excursion that were sub par to our long time experience with your Services Department. Upon questioning some items that were dragging on, Ryan jumped in and tackled both issues...and went above & beyond to make sure my family and I were attended to in a expedited fashion, made sure we had access to not only a rental car via your partnership with Enterprise across the street...but, went as far as providing us with one of your Walker FORD cars...when there was some confusion with a very recent issue wit hour FLEX. This FLEX was unfortunately a "Theft Recovery" vehicle that Walker did all of the repair and restoration work and partnered with our Insurance company to make that pain as minimal as possible. As issues come up with this FLEX...your team has been exceptional from an attention and resolution to the problems. It's not often people will reach out with a positive message. Usually it is to complain. This will now be the 2nd time for me...as I feel you have a very solid and professional team from Sales to Service. We all experience issues from time to time. It's how we respond to resolve our customer's issues is what differentiates us from the others. Walker Ford IS that differentiator and and Ryan Holcomb in the Services Department is as well. Thank you once again for ALL the help and positive experience at your dealership. Sincerely, Scott F. More

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Great Deal & Smoothes Purchase Ever Wow! Walk in, tell them what you want and what you want to pay. They take care of the rest. Everyone I dealt with could not have been more accommoda Wow! Walk in, tell them what you want and what you want to pay. They take care of the rest. Everyone I dealt with could not have been more accommodating or sincere. Thanks Walker Ford!! More

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What an impressive experience Generally purchasing a big ticket item is a very stressful experience. The sales person (Brian Hall) I had to serve me in making the new vehicle purc Generally purchasing a big ticket item is a very stressful experience. The sales person (Brian Hall) I had to serve me in making the new vehicle purchase was very experienced, very pleasant to work with and professional. The process went very smooth, timely and smoothly. I would recommend to anyone who would want to experience a no stress purchase but one that is complete with you feeling in control at all times need to visit Walker Ford an meet the super sales and service staff employed there. Tell them "Dave"sent you. More

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An experience you should not ever miss out on This was not like buying a new car, it was like becoming part of a family. There never was any pressure to but the car, never any pressure to sign pap This was not like buying a new car, it was like becoming part of a family. There never was any pressure to but the car, never any pressure to sign papers, just fun, respect, and now feeling like part of a winning team I wish I had more time, but Mike Batch is " the " most honest guy I have ever come upon, Ever !!! If it was not for Mike complete honesty, I would have not bought a car. please, even if your about to buy another car, from another dealership, take the time out to check on Walker Ford, it a must, !!!! More

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Friendly yet professional crew Terrance and Ryan really excel at customer service. Knowledgeable men looking to please the customer and get the job done in a timely manner. Regardle Terrance and Ryan really excel at customer service. Knowledgeable men looking to please the customer and get the job done in a timely manner. Regardless of the time of day; with that being close to COB, these gentlemen took their time with myself and my vehicle to ensure that I would be taken care of. Truly know what they are talking about... Pleasure being served by them. More

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Wonderful Experience The staff was great and very knowledgeable. The dealership had plenty of selection to choose from. The car could of been detailed better, but that is The staff was great and very knowledgeable. The dealership had plenty of selection to choose from. The car could of been detailed better, but that isn't the sales teams fault. More

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