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Ryan Kephas
Ryan Kephas at Moore Buick GMC

Ryan Kephas | Page 6

Finance Manager

Moore Buick GMC

2445 N Marine Blvd
Jacksonville, NC 28546

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5.0
219 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

11 yrs, 9 mos

5.0

219 Reviews

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219 Reviews of Ryan Kephas

November 30, 2023

Dealership Rating
Employee Rating

Everybody was polite. The dealership was clean. I enjoyed the experience there. I would recommend them to anybody else More

by doug.hammonds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kendra Marshburn , Wayne Pohlman, Fred

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Dec 03, 2023

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2023

Dealership Rating
Employee Rating

Arrived at the dealership and was able to find a car that fit all my requests easily and a great deal! More

by Ohh_myy_goodness
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinoza

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Nov 14, 2023

Moore Buick GMC responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

November 04, 2023

Dealership Rating
Employee Rating

It must be really good, because we have been going there since the mid 1970s. More

by sforney0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luke Trosclair , Wayne Pohlman, Jim Wright

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Nov 07, 2023

Moore Buick GMC responded

We appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 13, 2023

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Employee Rating

No one went over anything on my truck after I paid! xxxx poor customer service. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Matt Cisneros , Wayne Pohlman

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Jan 04, 2024

Moore Buick GMC responded

John, First off let me tell you how sorry I am for our staff not completely explaining everything to you. If you would like to stop in I would be happy to get you a complete explanation on how your vehicle works. I am in the dealership Monday thru Friday and will take how much time we need to complete a great walk around for all the features and how they work. If Saturday works better for you, just let me know when so I can be here to help you. My name is Jim Wright and I am one of the sales managers. My cell number is 910-382-9164, call anytime to let me know what is the best date and time that we can get together. Jim Wright Moore Buick GMC Truck, Inc

October 10, 2023

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Employee Rating

Great dealing with the salesman and financial personnel. Went over everything that you would expect them to do. More

by Tugboat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Taylor , Wayne Pohlman

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Oct 12, 2023

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 06, 2023

Dealership Rating
Employee Rating

This team made buying very easy, this is the second vehicle I’ve bought from this team. They are currently looking for a third for me. More

by naimmohammed1991
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinoza , Wayne Pohlman

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Oct 10, 2023

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2023

Dealership Rating
Employee Rating

Bad waiting area. No communication during 3hr wait. Concessions in service area, not customer area. Customers lined up against wall in waiting area. Free fruit, nabs w More

by lwilson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Stephens, John Gibson, Jennipher Likens, Rj Filoon, Kendra Marshburn , Derrick Black, Brittany Bryant, Anthony Rocci

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Oct 06, 2023

Moore Buick GMC responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (910) 378-0190 at your earliest convenience to discuss how we can turn this experience into a positive one.

Oct 06, 2023

lwilson22 responded

I’m not on a rant about the negative experience I had from the service staff ( not letting me know why the repair Wes taking so long. I did Have an appointment). They performed as instructed I assume. However, the customer waiting area is in need of a ‘fix’ . Good coffee carafes and bottled water is good. No snacks or fruit available in waiting’s room. Very small. Inadequate seating. Multiple staff passing through on their way, I assume, to use toilet facilities. These staff avoided any eye contact with customers. Vending machines in service area. Waiting can/should be a relaxing experience as possible. Comfortable seating. Good visuals on walls. Show off inventory on monitors. Provide access to showroom. Sell a car while customers wait. Charging stations. The waiting area should be very spacious. I come to j’ I’ll from new Bern just to have my Enclave serviced at Moores. I may not in the future. Thanks for your feedback back. That is a good thing. Ben Wilson

September 26, 2023

Dealership Rating
Employee Rating

Everyone I interacted with was extremely professional and efficient within their role. They made the process quick and easy. Thank you! More

by jillian.seese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Henry , Wayne Pohlman

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Sep 28, 2023

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2023

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Employee Rating

Very nice and also there to help you. They give your place to look around. More

by DES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 25, 2023

Moore Buick GMC responded

Thank you so much for your positive comments about Moore Buick GMC Truck, INC.! If you have any further questions, please give us a call. We're always happy to help!

September 21, 2023

Dealership Rating
Employee Rating

The customer service is phenomenal at Moore Buick. They really go above and beyond to ensure everyone is happy. They do business the right way!! More

by chrisgirl2726
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luke Trosclair, Jackie Young , Gerald Hines

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Sep 25, 2023

Moore Buick GMC responded

We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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