Ryan McCarthy

I purchased a used 2020 Mazda CX-5 with roughly 40,000 miles from Herb Chambers Lincoln of Norwood at the end of April. The sales experience was very good and Ryan was very helpful, addressing a few cosme miles from Herb Chambers Lincoln of Norwood at the end of April. The sales experience was very good and Ryan was very helpful, addressing a few cosmetic issues before pick-up. The car had a clean Carfax and I was assured that a complete inspection had been done. Just about two weeks later, my son took the car on a 2400-mile drive for an internship in Texas. About 8 hours into the drive, the oil pressure light came on and he stopped at the nearest service station. The shop found a dry dipstick caused by a failed oil pan gasket and also a broken rear shock. He paid $1,200 for the repairs that took most of the day. I find it hard to believe that these items failed in the few weeks and few hundred miles since the claimed thorough inspection but the dealership has so far refused to offer any help or take any responsibility. Just a week or so ago, I took the car to a Mazda dealer for an oil change, and they found that the cabin air filter was clogged with leaves and debris that had obviously accumulated over a long period of time. Surely that's another thing that would have been seen if Herb Chambers really did a comprehensive inspection before sale. The whole experience has left me very disappointed with the Herb Chambers company. I posted a similar review on Google and the General Manager, Peter Hern, responded almost immediately. He asked me to contact him by email so we could discuss the problem and how he could assist. I've sent four emails to him over the past month but have yet to hear back. I'm wondering if that is their way of making it look like they are actually working with the customer. More

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Awesome experience! Just bought my second car from them and second time was just as good as the first . Looked at a few other dealerships nearby and it was a huge differ Just bought my second car from them and second time was just as good as the first . Looked at a few other dealerships nearby and it was a huge difference. Other dealerships try to rush you into making a deal , Herb Chambers doesn’t do that . Everyone there is so nice . It’s just a totally different and relaxing vibe at Herb Chambers compared to other dealerships. Just go visit if you’re looking for a car and you’ll see the difference! I even got a call a few days after driving my new car to see if everything was ok , that’s great customer service from Chris in the service department. More

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Professional, Courteous, Willing to work with you. Ryan McCarthy was willing to listen & we felt no pressure. So far it’s been a very positive experience. Ryan McCarthy was willing to listen & we felt no pressure. So far it’s been a very positive experience. More

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I had a great experience getting my new Lincoln Navigator from Herb Chambers in Norwood. Ryan McCarthy my salesperson is exceptional. Ryan is very knowledgeable, honest, professional and responsive. I will d from Herb Chambers in Norwood. Ryan McCarthy my salesperson is exceptional. Ryan is very knowledgeable, honest, professional and responsive. I will definitely use Ryan again. He is an asset for Herb Chambers. More

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DONT FOLLOW THRU WITH THINGS THEY SAY CAR WASBT DETAILED GOOD FORGET WAT WAS PROMISED STILL GOT TO BRING CAR BACK NOT HAPPY GOOD FORGET WAT WAS PROMISED STILL GOT TO BRING CAR BACK NOT HAPPY More

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All the sales staff was great. Knowledgeable and helpful. Made the entire process quick and easy with no games. Knowledgeable and helpful. Made the entire process quick and easy with no games. More

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James in service was friendly, engaging and easy to work with. Upon checkout, he explained the invoice and was extremely helpful and easy to work with. In the waiting area, an employee saw me working on my with. Upon checkout, he explained the invoice and was extremely helpful and easy to work with. In the waiting area, an employee saw me working on my laptop and invited me to sit at the cubicle area which is great to have. I didn't take advantage but definitely will next time. He also offered to get me a coffee which I thought was above and beyond customer service. Overall, great experience by both. More

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The staff is very thorough Ryan and Brooke were great very helpful on setting up the car very helpful on setting up the car More

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Very nice and professional experience with both Ryan and jim.. Everything is going smoothly with a trade in of MKX and purchase of Nautilus so far. jim.. Everything is going smoothly with a trade in of MKX and purchase of Nautilus so far. More

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Great experience buying a new Nautilus from our salesman, Ryan. Extremely professional, courteous and welcoming dealership! Ryan. Extremely professional, courteous and welcoming dealership! More

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