Ryan McCarthy

I had a very pleasant experience and did buy a car. I am a single woman and this is ALWAYS a very stressful experience. I had a very different and positive experience this time. I will begin with the n I am a single woman and this is ALWAYS a very stressful experience. I had a very different and positive experience this time. I will begin with the negative. I do feel a bit uneasy about the website and fine print. I went as they were advertising 0% financing and $ off of the existing 2025 cars. When you click on the car and enter through the 0% deal the price of the 25s includes 6k off of the price. In a TOTALLY different spot on the website it says you cannot combine offers. That said the salesman I worked with was lovely. The next person (sales manager perhaps) also very good. I am still working some things out and feel well supported by the staff and have an overall VERY good feeling. I wish I could do 4.5 as everything but the tricky advertising has been outstanding so far. AS OF NOW I have already reccomend the dealer and salesperson to 2 ppl looking for similar vehicles. More

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I have had an awesome experience with this dealership. The staffs are extremely professional, courteous and knowledgeable. They made me feel special. I would recommend it to my family and friends anytime The staffs are extremely professional, courteous and knowledgeable. They made me feel special. I would recommend it to my family and friends anytime. I want to take advantages of this opportunity to send my gratitude to Ryan, Brooke, and the guy who appraised my car. What a terrific team! More

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Everyone was profession , transparent and honest. They did more than they needed to. No pressure just all there and very helpful They did more than they needed to. No pressure just all there and very helpful More

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Everybody was friendly was good service at a reasonable rate courtesy car was quick and on time rate courtesy car was quick and on time More

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I purchased a used 2020 Mazda CX-5 with roughly 40,000 miles from Herb Chambers Lincoln of Norwood at the end of April. The sales experience was very good and Ryan was very helpful, addressing a few cosme miles from Herb Chambers Lincoln of Norwood at the end of April. The sales experience was very good and Ryan was very helpful, addressing a few cosmetic issues before pick-up. The car had a clean Carfax and I was assured that a complete inspection had been done. Just about two weeks later, my son took the car on a 2400-mile drive for an internship in Texas. About 8 hours into the drive, the oil pressure light came on and he stopped at the nearest service station. The shop found a dry dipstick caused by a failed oil pan gasket and also a broken rear shock. He paid $1,200 for the repairs that took most of the day. I find it hard to believe that these items failed in the few weeks and few hundred miles since the claimed thorough inspection but the dealership has so far refused to offer any help or take any responsibility. Just a week or so ago, I took the car to a Mazda dealer for an oil change, and they found that the cabin air filter was clogged with leaves and debris that had obviously accumulated over a long period of time. Surely that's another thing that would have been seen if Herb Chambers really did a comprehensive inspection before sale. The whole experience has left me very disappointed with the Herb Chambers company. I posted a similar review on Google and the General Manager, Peter Hern, responded almost immediately. He asked me to contact him by email so we could discuss the problem and how he could assist. I've sent four emails to him over the past month but have yet to hear back. I'm wondering if that is their way of making it look like they are actually working with the customer. More

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Awesome experience! Just bought my second car from them and second time was just as good as the first . Looked at a few other dealerships nearby and it was a huge differ Just bought my second car from them and second time was just as good as the first . Looked at a few other dealerships nearby and it was a huge difference. Other dealerships try to rush you into making a deal , Herb Chambers doesn’t do that . Everyone there is so nice . It’s just a totally different and relaxing vibe at Herb Chambers compared to other dealerships. Just go visit if you’re looking for a car and you’ll see the difference! I even got a call a few days after driving my new car to see if everything was ok , that’s great customer service from Chris in the service department. More

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Professional, Courteous, Willing to work with you. Ryan McCarthy was willing to listen & we felt no pressure. So far it’s been a very positive experience. Ryan McCarthy was willing to listen & we felt no pressure. So far it’s been a very positive experience. More

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DONT FOLLOW THRU WITH THINGS THEY SAY CAR WASBT DETAILED GOOD FORGET WAT WAS PROMISED STILL GOT TO BRING CAR BACK NOT HAPPY GOOD FORGET WAT WAS PROMISED STILL GOT TO BRING CAR BACK NOT HAPPY More

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I had a great experience getting my new Lincoln Navigator from Herb Chambers in Norwood. Ryan McCarthy my salesperson is exceptional. Ryan is very knowledgeable, honest, professional and responsive. I will d from Herb Chambers in Norwood. Ryan McCarthy my salesperson is exceptional. Ryan is very knowledgeable, honest, professional and responsive. I will definitely use Ryan again. He is an asset for Herb Chambers. More

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All the sales staff was great. Knowledgeable and helpful. Made the entire process quick and easy with no games. Knowledgeable and helpful. Made the entire process quick and easy with no games. More

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