I continue to be impressed with the consultative process
Ryan leads with each time I am there.
He makes me aware of the work that needs to be done - and explains why, as well.
Further, the work is don
Ryan leads with each time I am there.
He makes me aware of the work that needs to be done - and explains why, as well.
Further, the work is done within a prescribed amount of time!
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by DENNIS.REMKE
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2025 -
Autohaus on Edens responded
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service department. Your feedback means a lot to us and helps us continue to improve.
We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.
Thanks again for your valuable input!
My wife has brought my car to Autohaus on Edens several
times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or
times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or "critical"--only to later find out from independent mechanics that many of these repairs are completely unnecessary.
This isn't a one-off issue. It's happened multiple times, where items flagged as immediate concerns--such as newer tires, a suggested broken windshield wiper fluid system, etc.--were confirmed to be in good working order by trusted, certified professionals elsewhere. It feels less like a genuine diagnostic process and more like an attempt to upsell services I don't need.
As a long-time Mercedes owner, I expect honesty and transparency from a dealership and the brand in general. Unfortunately, our experience here has left me questioning the integrity of their service department and why Mercedes would accept dealership behaviors like this. I strongly urge other customers to seek a second opinion before authorizing repairs.
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by ConcernedMBS
Service Price Transparency
This is my 4 th Mercedes.
Love this dealership Cindy is always so helpful and of course Ken and Ryan ALWAYS takes care of me
Love this dealership Cindy is always so helpful and of course Ken and Ryan ALWAYS takes care of me
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by ELLENANTMAN
Verified Customer
Verified Customer
Apr 23, 2025 -
Autohaus on Edens responded
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve.
We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.
Thanks again for your valuable input!
Ryan is great!
Best service in Illinois hands down! Wouldn’t take it anywhere else.
Best service in Illinois hands down! Wouldn’t take it anywhere else.
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by SCHLOSS316
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2025 -
Autohaus on Edens responded
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve.
We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.
Thanks again for your valuable input!
Convenient location and good place to buy and get car
serviced. Have been a customer for over 20 years. Responsive management to improve customer service.
serviced. Have been a customer for over 20 years. Responsive management to improve customer service.
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by RAYHAHN
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2025 -
Autohaus on Edens responded
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve.
We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.
Thanks again for your valuable input!
Perfect every time.
Great communication and service. Ryan Mulhern always very helpful and on the top. Paul
Great communication and service. Ryan Mulhern always very helpful and on the top. Paul
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by PLEWANDOWSKI
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2025 -
Autohaus on Edens responded
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve.
We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.
Thanks again for your valuable input!
From Sales to Finance to Service, everyone who I’ve
worked with at Autohaus on Edens is great.
worked with at Autohaus on Edens is great.
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by SPRW
Verified Customer
Verified Customer
Service Price Transparency
Always reliable and thanks for the ride back and
forth
Ryan was amazing and took care of my service
Thanka
forth
Ryan was amazing and took care of my service
Thanka
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by DMSHAH05
Verified Customer
Verified Customer
Service Price Transparency
Pleasant, professional and clear communications from
start to finish. It is a delightful experience working with the team at Autohaus on Eden’s.
start to finish. It is a delightful experience working with the team at Autohaus on Eden’s.
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by HOLTSBERG
Verified Customer
Verified Customer
They came through as always when needed!
Good folks top to bottom. Keep it up
Good folks top to bottom. Keep it up
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by ANDY@THESOKOLGROUP.COM
Verified Customer
Verified Customer
Service Price Transparency