Ryan Mulhern | Page 4

missed taking my GLS out of maintenance mode, I had to drive back to get this fix, and missed my work - Also car was washed even after a few reminders were not performed Please note I love people at drive back to get this fix, and missed my work - Also car was washed even after a few reminders were not performed Please note I love people at this service department, Ken, Ryan, and Cindi are awesome! More

by MalahatQureshi Verified Customer Verified Customer

Report | Print

They do a great job with service. Helpful service personnel and good at communication. Speed of service is excellent. Helpful service personnel and good at communication. Speed of service is excellent. More

by D. Solomon Verified Customer Verified Customer

Report | Print

Friendly at 8am is always a great start. John was very knowledgeable of my service appointment and offered a courtesy car. I opted to wait it out in the fully stocked lounge. John kept me up John was very knowledgeable of my service appointment and offered a courtesy car. I opted to wait it out in the fully stocked lounge. John kept me updated the whole process. My vehicle was even done much earlier than expected. Nothing but great service from the team. More

by Albee Bihis Verified Customer Verified Customer

Report | Print

Ryan was very helpful & professional. I will not hesitate to use Autohaus in the future & I will not hesitate to recommend Autohaus to friends & family. I will not hesitate to use Autohaus in the future & I will not hesitate to recommend Autohaus to friends & family. More

by ACKERMAN.DMAE Verified Customer Verified Customer

Report | Print

all was perfect. no need for me to write a 15 word review though. This should be fixed. no need for me to write a 15 word review though. This should be fixed. More

by TODDHEYDEN Verified Customer Verified Customer

Report | Print

Service advisors at Autohaus are exceptional especially Ryan and John. The issue are the techs in the service center. They constantly screw up repairs and have no regards to the vehicle. Most recently brou Ryan and John. The issue are the techs in the service center. They constantly screw up repairs and have no regards to the vehicle. Most recently brought my vehicle in and they failed the repair the same issue twice and ended up scratching the trim inside. It really shows the incompetence of the technicians. I am not sure if its a training issue or lack of oversight from the foreman. More

by EDWINNG128 Verified Customer Verified Customer

Report | Print

I continue to be impressed with the consultative process Ryan leads with each time I am there. He makes me aware of the work that needs to be done - and explains why, as well. Further, the work is don Ryan leads with each time I am there. He makes me aware of the work that needs to be done - and explains why, as well. Further, the work is done within a prescribed amount of time! More

by DENNIS.REMKE Verified Customer Verified Customer

Report | Print

My wife has brought my car to Autohaus on Edens several times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or "critical"--only to later find out from independent mechanics that many of these repairs are completely unnecessary. This isn't a one-off issue. It's happened multiple times, where items flagged as immediate concerns--such as newer tires, a suggested broken windshield wiper fluid system, etc.--were confirmed to be in good working order by trusted, certified professionals elsewhere. It feels less like a genuine diagnostic process and more like an attempt to upsell services I don't need. As a long-time Mercedes owner, I expect honesty and transparency from a dealership and the brand in general. Unfortunately, our experience here has left me questioning the integrity of their service department and why Mercedes would accept dealership behaviors like this. I strongly urge other customers to seek a second opinion before authorizing repairs. More

Report | Print

This is my 4 th Mercedes. Love this dealership Cindy is always so helpful and of course Ken and Ryan ALWAYS takes care of me Love this dealership Cindy is always so helpful and of course Ken and Ryan ALWAYS takes care of me More

by ELLENANTMAN Verified Customer Verified Customer

Report | Print

Ryan is great! Best service in Illinois hands down! Wouldn’t take it anywhere else. Best service in Illinois hands down! Wouldn’t take it anywhere else. More

by SCHLOSS316 Verified Customer Verified Customer

Report | Print