Ryan Peters | Page 6

We were overcharged taxes on this lease it states on contract 1278 was charged 2024. Bo have contacted sales manager writing two emails to address my concerns and have not received any response from the contract 1278 was charged 2024. Bo have contacted sales manager writing two emails to address my concerns and have not received any response from the sales manager. I have expressed my concerns to finance managers Shawn Ortiz and Ryan Peters they both confirmed in an email that we were charged 2024 for taxes on our lease when the taxes were 1278.00 which is stated in our lease agreement. As per my conversation and email with Shawn Ortiz and Ryan Peters we were charged 2024.00 for taxes, 175.00 document/ Aquistion fee and 400.00 for first month. And 197.00 DmV fees. This breakdown is incorrect we should have been charged 1278.00 for taxes. I gave a deposit of 2597.50. I am owed a refund for my overpayment of taxes which both finance managers agreed to in their email response. We have been a loyal for customer for over 20 years and we are extremely disappointed with the lack of response and acknowledgement from this dealership regarding our concerns. I am really hoping that this is a calculation error and not a dealership trying to defraud a loyal customer. More

by Cmalewich Verified Customer Verified Customer

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Every time I go to them they are always very helpful. And curtious. I feel I being dealt with fairly And curtious. I feel I being dealt with fairly More

by sweentom1 Verified Customer Verified Customer

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Great experience, Sergio was the best, overall it was a smooth process and everything was explained perfectly. smooth process and everything was explained perfectly. More

by ssaglik Verified Customer Verified Customer

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I’ve been leasing with Dana Lincoln for years. In my opinion they’re reputable, professional and knowledgeable. In my opinion they’re reputable, professional and knowledgeable. More

by sueg721 Verified Customer Verified Customer

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We are happy with our car purchase but unfortunately we didn’t have more colors and car options to choose from. Salesman took to long to finish paperwork and give us the car we purchased, we were waiting didn’t have more colors and car options to choose from. Salesman took to long to finish paperwork and give us the car we purchased, we were waiting for like 2 hours more after we signed the papers because he was already with other customer and forgot about us. Manager and salesman were polite and in a way professional helping us, More

by G.Mera Verified Customer Verified Customer

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I had a truly great experience with Dana Ford! For me, this was an online out-of-state purchase. I had never considered or attempted that before, nor did I think I ever would. The car was For me, this was an online out-of-state purchase. I had never considered or attempted that before, nor did I think I ever would. The car was just as advertised, and so was the price. My communication with Dana Ford began with just a few questions online, Most were answered promptly and sales staff reached out to confirm availability and provide additional details. Dana employees were never pushy and always friendly and helpful.. Bottom line, Dana Ford treated me the way I would want to be treated, and that doesn’t often happen in car sales. I was very pleased with everyone I talked to and eventually met when I arrived to inspect, test drive, and purchase the car. It was a memorable experience in a good way, and that rarely happens with a car purchase. Thank you Dana employees…very well done! More

by mikealfred123 Verified Customer Verified Customer

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Very nice to deal with with, kept their word,and delivered a great car. Well done delivered a great car. Well done More

by crossstreet10304 Verified Customer Verified Customer

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Great experience. . Honest quick and no nonsense.its not the place it’s the people they hire. we all hate car shopping but Dana ford has enough inventory and options it . Honest quick and no nonsense.its not the place it’s the people they hire. we all hate car shopping but Dana ford has enough inventory and options it makes the seller and the buyer happy..see Pete Masullo More

by mgaeta101 Verified Customer Verified Customer

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James was excellent! He was very helpful and understanding. He communicated daily with me. Ryan was excellent and understood. Very compassionate . I can’t thank them enou He was very helpful and understanding. He communicated daily with me. Ryan was excellent and understood. Very compassionate . I can’t thank them enough More

by Roseannrodes Verified Customer Verified Customer

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We are very unhappy with the overall experience. This is the first car dealership that we have found that did not go out of their way to try to make your purchase a pleasant experience. The only pe This is the first car dealership that we have found that did not go out of their way to try to make your purchase a pleasant experience. The only person that was helpful with us was Ahmed our salesperson, the finance manager was very rude and not helpful. We would not recommend them to anyone. After all, the hassle that we went through, we got into our vehicle to drive it home, and it wasn't even clean. The outside was clean and shiny, but the inside was filthy. It has definitely made us more weary of any vehicle purchases in the future. More

by DODGETGH97 Verified Customer Verified Customer

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