Ryan Reeves | Page 6

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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This dealership is the best. From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recom From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recommend & purchase in the future. Thank you Acura of Pembroke Pines. More

by JEN9572 Verified Customer Verified Customer

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Everyone friendly and nice. They showed me the car I wanted and drive it. Loved it They showed me the car I wanted and drive it. Loved it More

by DOREEN4242 Verified Customer Verified Customer

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Everyone was very friendly and welcoming! The ones that stood out were the manager (Ryan) and the loan officer (Jorge). The ones that stood out were the manager (Ryan) and the loan officer (Jorge). More

by Sharlene Barrow Verified Customer Verified Customer

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Customer service is exceptional, I bought a 2025 Mdx technology package and eve if it already gave me some issues, something it shouldn't happened or something you are not expecting for brand new 0 mile technology package and eve if it already gave me some issues, something it shouldn't happened or something you are not expecting for brand new 0 miles car Andrea and Marco are always very polite and helpful. More

by csantiago.vargasp Verified Customer Verified Customer

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Working with Ryan Reeves was easy and stress free, 100% looking him up for any of your future buying needs!! Thanks Ryan looking him up for any of your future buying needs!! Thanks Ryan More

by JBarnes14 Verified Customer Verified Customer

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The service department competes the job quickly, does it properly and at a low price compared to other dealers. properly and at a low price compared to other dealers. More

by CWRAY48 Verified Customer Verified Customer

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Service at Pembroke Pines Acura has always been top of the line. From sales to service, they always treat you like family. For this reason I’ve been their customer for close to 20 years. Thank you Thalia the line. From sales to service, they always treat you like family. For this reason I’ve been their customer for close to 20 years. Thank you Thalia and Jeff and the finance team. More

by EDDYFELICIANO Verified Customer Verified Customer

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David my salesman was totally professional and friendly. Great to work with. Couldn't be happier Great to work with. Couldn't be happier More

by PATLANGRIDGE78 Verified Customer Verified Customer

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For the first time in my life, I can say that I truly had a pleasant experience buying a vehicle. The entire staff at Acura of Pembroke Pines with whom I dealt with, from Andrea Gomez, my salesperson, Brian a pleasant experience buying a vehicle. The entire staff at Acura of Pembroke Pines with whom I dealt with, from Andrea Gomez, my salesperson, Brian (or Ryan) Reeves the Sales Manager, Kelly Igarza, the in-house Insurance Representative, to Sean Bradford, the Finance Manager, was magnificent with their respective presentation, communication, transparency, and in the overall professionalism displayed along the process. Everyone was very helpful in their own way and area of knowledge and authority. I left the dealership very satisfied with the treatment received from everyone and with the Certified Pre-Owned Acura RDX purchased. Congratulations on a job very well done! Thank you. Sincerely, Hiram E. Velazquez More

by hiram4706 Verified Customer Verified Customer

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