Ryan Reeves | Page 7

The staff was very professional and knowledgeable from sales to finance and to the cleaning of the vehicle staff sales to finance and to the cleaning of the vehicle staff More

by ABDELYODA Verified Customer Verified Customer

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We had an outstanding experience at Acura of Pembroke Pines, and we couldn’t be happier with our new Acura ZDX! From the moment we walked in, the level of professionalism and customer care was evident, b Pines, and we couldn’t be happier with our new Acura ZDX! From the moment we walked in, the level of professionalism and customer care was evident, but what truly made the difference was the exceptional service provided by Kramer Fernández. Kramer was knowledgeable, patient, and went above and beyond to ensure that every detail of our lease process was smooth and stress-free. He took the time to understand our needs, answer all our questions, and guide us with genuine care and professionalism. It’s rare to find someone so committed to delivering a top-tier customer experience, and for that, we’re incredibly grateful. We are absolutely thrilled with our new ZDX—it’s everything we hoped for and more. Thank you, Kramer, and thank you Acura Pembroke Pines, for making this such a positive and memorable experience. Highly recommend! More

by Jhonny0 Verified Customer Verified Customer

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I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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This dealership is the best. From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recom From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recommend & purchase in the future. Thank you Acura of Pembroke Pines. More

by JEN9572 Verified Customer Verified Customer

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Everyone friendly and nice. They showed me the car I wanted and drive it. Loved it They showed me the car I wanted and drive it. Loved it More

by DOREEN4242 Verified Customer Verified Customer

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Everyone was very friendly and welcoming! The ones that stood out were the manager (Ryan) and the loan officer (Jorge). The ones that stood out were the manager (Ryan) and the loan officer (Jorge). More

by Sharlene Barrow Verified Customer Verified Customer

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Customer service is exceptional, I bought a 2025 Mdx technology package and eve if it already gave me some issues, something it shouldn't happened or something you are not expecting for brand new 0 mile technology package and eve if it already gave me some issues, something it shouldn't happened or something you are not expecting for brand new 0 miles car Andrea and Marco are always very polite and helpful. More

by csantiago.vargasp Verified Customer Verified Customer

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Working with Ryan Reeves was easy and stress free, 100% looking him up for any of your future buying needs!! Thanks Ryan looking him up for any of your future buying needs!! Thanks Ryan More

by JBarnes14 Verified Customer Verified Customer

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The service department competes the job quickly, does it properly and at a low price compared to other dealers. properly and at a low price compared to other dealers. More

by CWRAY48 Verified Customer Verified Customer

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Service at Pembroke Pines Acura has always been top of the line. From sales to service, they always treat you like family. For this reason I’ve been their customer for close to 20 years. Thank you Thalia the line. From sales to service, they always treat you like family. For this reason I’ve been their customer for close to 20 years. Thank you Thalia and Jeff and the finance team. More

by EDDYFELICIANO Verified Customer Verified Customer

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