Sadie Hisey
Sadie Hisey at Maple Hill Auto Group
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Sadie Hisey | Page 2

Service Advisor

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
100 Reviews
4.8

100 Reviews

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100 Reviews of Sadie Hisey

October 09, 2023

Dealership Rating
Employee Rating

Great job at keeping me informed and a very nice waiting area with coffee, water and snacks! More

by EMILYPLUGGEDIN
Recommend Dealer
Yes
Oct 09, 2023

Maple Hill Auto Group responded

Thank you Emily, we appreciate your feedback.

October 04, 2023

Dealership Rating
Employee Rating

Service was done quickly. People were friendly and knowledgeable. Car was washed and clean. Price for service performed was good. Will continue to have any service done on car More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Maple Hill Auto Group responded

Thank you Dave for taking the time to give us a 5 star review. We appreciate your business and look forward to seeing you in the future.

October 02, 2023

Dealership Rating
Employee Rating

The whole team was awesome, very nice to my son. They got the service completed quickly and they kept me informed about the process. More

by RCLEMET1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2023

Maple Hill Auto Group responded

Thank you for taking the time to give us a 5 star review. We appreciate your business and look forward to assisting you in the future.

September 22, 2023

Dealership Rating
Employee Rating

always a great experience and never have a problem. have been a customer for eighteen years. More

by JOHNGIRTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2023

Maple Hill Auto Group responded

Thank you John. We appreciate your business!

September 12, 2023

Dealership Rating
Employee Rating

Oil and filter change and tire rotation DIES NOT include full fluids check and or fluid top off but it still costs the same. Disappointed. Less service for the same price. 😢😢 More

by VICTORONWELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2023

Maple Hill Auto Group responded

I'm sorry to hear the fluids were not topped off during the inspection. Please feel free to come in and have our service department take care of that for you.

September 07, 2023

Dealership Rating
Employee Rating

The staff at Maple Hill Subaru is always professional, extremely helpful, courteous, and friendly. It’s a pleasure bringing my Crosstrek in for service. More

by MJALVINGWALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2023

Maple Hill Auto Group responded

Thank you for your kind feedback!

September 02, 2023

Dealership Rating
Employee Rating

Very efficient and helpful service. I got brakes done too….not expected but much needed. More

by LSOUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I have no idea who I worked with. They were all excellent

Sep 06, 2023

Maple Hill Auto Group responded

Thank you for taking the time to give us your feedback. We appreciate your business.

August 30, 2023

Dealership Rating
Employee Rating

Great job checking my car over. Notifying me of it's issues. Pleasant waiting room. More

by WOOLYWOLCOTT
Service Price Transparency
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall

Sep 06, 2023

Maple Hill Auto Group responded

Thank you!

August 27, 2023

Dealership Rating
Employee Rating

Got the service job done. Kalamazoo service folks were pleasant people to work with. Sufficient waiting area. More

by MARCYKORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster

Aug 28, 2023

Maple Hill Auto Group responded

Thank you! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 18, 2023

Dealership Rating
Employee Rating

STOP adjusting the service period settings I set on MY vehicle. I paid for the service plan that allows for service every 3000 miles and/or 3 months, STOP changing my settings to 6000 miles and 12 months More

by ERIC.V.MAZZONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2023

Maple Hill Auto Group responded

I apologize for the service reminder getting set wrong. The reminder has to be set when the oil is changed, and the majority of vehicle get it set for 6000 or 8000 miles. There was no note on your file to set yours differently, but I did add that note, so going forward there should be no issues. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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