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Sal Graziano
974 Reviews
Hello, I am here to help and take care of your service needs. I am in the business for 42 years , 14 with BMW. I grew up in Brooklyn N.Y and moved to N.J. for several years, finally took the plunge and moved here to Florida in 2018 and Loving it🌞 , My wife and I built a new home in Odessa and are living the dream 🙂... I enjoy anything Baseball, Family and our granddaughter 😊 ... Look forward to working with you .
Read moreDealership Experience
7 yrs, 6 mos
Industry Experience
43 yrs, 2 mos
Languages Spoken
English
974 Reviews
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974 Reviews of Sal Graziano
Verified Customer
December 15, 2020
Sol and Jamie have always been as pleasure to work with. I would and have recommended Ferman to anyone looking for a new or used vehicle. I would and have recommended Ferman to anyone looking for a new or used vehicle. More
by carguy13
Other Employees Tagged: Nick Hawk, Jamie Annese
December 14, 2020
Sal, although nice, did not see that I had a private warranty on my car even though the dealership had been reimbursed by the company previously. Also, when he called it was denied. When I called, I go warranty on my car even though the dealership had been reimbursed by the company previously. Also, when he called it was denied. When I called, I got it approved. It was a $2,200 repair. Also, before I called the warranty company to get approval, when I told Sal that I was going to pick up my car and get other estimates, he miraculously offered to shave off around $200 from the estimate. Sal also said that I needed new tires ($1500 for a new set of run flats, which I will never buy again because I felt ripped off by the Gainesville BMW. I got two flat tires one month after spending $1,600 on a new set in December of 2018 and there was no road hazard coverage, which I was not aware of when I purchased the tires. Apparently, now there is a one-year warranty, which isn't enough for the cost of the tires. Michelin Sports come with a long-term road hazard warranty and our less expensive. I stopped at Costco's tire center and they said I had quite a while to go before I needed to replace them. 5,000 or so. No bands were exposed when they checked the tires. the Costco service center rep explained how to tell if the tires are worn. Sal didn't do this . This information was very helpful to me. Can't help but wonder if I hadn't been a woman that these recommendations would have been made by your dealership. Also, my car took two days longer to repair than estimated. This has happened to me before at this location with a completely different service rep, and, for the first time ever since since Ferman BMW, I wasn't able to get a loaner, which caused me much inconvenience, especially since the repair took much longer than expected. I'm trying to figure out how covid impacts the availability of loaner vehicles. Sal couldn't offer an explanation. After all of the negative experiences and not feeling that the dealership is woman friendly, I will not be bringing my car back to Ferman. The trust level just isn't there. More
by stacykitchell
December 13, 2020
Great service! Got us everything we needed in a short time and took great care of our vehicle with all the items wet needed to have done time and took great care of our vehicle with all the items wet needed to have done More
by bcaodllc
Other Employees Tagged: Jamie Annese
December 11, 2020
I recently went to Ferman BMW to get a recall taken care of on my car, I was so impressed with the amount of professionalism & kind people that I feel compelled to write a 5 star review for Ferman Dealershi of on my car, I was so impressed with the amount of professionalism & kind people that I feel compelled to write a 5 star review for Ferman Dealership. Everyone I encountered from the lady I spoke with on the phone for the appointment, the sales people, and especially the service department were incredible. Sal was the best, he told me 90 minutes on my repair & I had my car back in 90 minutes. He kept me informed by text message & even let me know before my appointment the part was in stock. I can't say enough good things about my experience & Sal. I also went to parts dept. and met Pete who helped me with ordering an extra key & touch up paint, very professional & helpful. So much different from the experience we had at another BMW dealer down the road. Please support Ferman BMW. More
by williwj
Other Employees Tagged: Pete and a another young man and the young lady in the gift department.
December 07, 2020
The dealership was very helpful and expedient in the work that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. More
by janakar
Other Employees Tagged: Cesar Tereso, Nick Hawk, Jamie Annese, Kyle Silcox , Angelo Cardinale, Christopher Sanborn Jr.
December 07, 2020
Repair was not completed properly and I had to return to complete the work. Error turned out to be a simple oversight. Advisor handled the situation very well. complete the work. Error turned out to be a simple oversight. Advisor handled the situation very well. More
by HENRYSCHUBERT
Other Employees Tagged: Christopher Sanborn Jr.
December 01, 2020
Sal was very responsive in getting my car repaired and kept me updated on parts. My car was returned clean. Sal works with me and gives me a breakdown of parts and repairs. I have had several cars repa kept me updated on parts. My car was returned clean. Sal works with me and gives me a breakdown of parts and repairs. I have had several cars repaired with Sal and he is always responsive to my needs. More
by hkfortune
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