Sal Graziano | Page 92

Good communication etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc More

by SKIDOC Verified Customer Verified Customer

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My car displayed tire pressure warning signs on my dash. I made an appointment with Sal Graziano . He sent my car to the shop and one tire had a nail in it and others displayed low tire pressure. The pressu I made an appointment with Sal Graziano . He sent my car to the shop and one tire had a nail in it and others displayed low tire pressure. The pressure was corrected and I later had my tire repaired in an offsite repair shop. Ferman serviced my car satisfactorily and Sal coordinated the procedure successfully as usual. More

by MYROD2 Verified Customer Verified Customer

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From NJ I needed service for loss pa A/C. Calling Ferman the woman answering quickly took all my info and got me booked quickly. I scheduled waiting for the car and learned my evaporator needed replacement. the woman answering quickly took all my info and got me booked quickly. I scheduled waiting for the car and learned my evaporator needed replacement. Sal G worked with my warranty company to gain approval for significant coverage. Ferman had no loaner cars available and I had trouble finding an immediate rental car. Sal got me a Lyft ride home to Clearwater. Car was ready next evening. When I picked up with another Lyft ride, I found the A/C totally fixed, my car washed and my internal clock corrected to right time! On top of that my bill came in lower than the estimate. Sal Graziano is an excellent rep, and your service staff is great! I’ll be back! More

by Marianne Verified Customer Verified Customer

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I can’t believe that my new car since 8/2020 is been in the shop three times going to number 4 when the parts again comes in...never had any issues before with different models....also some of the employee the shop three times going to number 4 when the parts again comes in...never had any issues before with different models....also some of the employee working at the loaner car are not been pleasant at all, is been a lot of change lately...it is really sad that these is happening. More

by Maggie Verified Customer Verified Customer

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I was the purchaser of a 540i and a complete maintenance package and Ferman service department has made good on their promise to fix anything, everytime. package and Ferman service department has made good on their promise to fix anything, everytime. More

by drwellens2000 Verified Customer Verified Customer

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Sal did a great job as always. They took every precaution for covid. I like that they cover everything in the interior so it stays clean for covid. I like that they cover everything in the interior so it stays clean More

by Justlookin Verified Customer Verified Customer

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Gary did a great job selling me my car. I liked that he wasn't pushy and took his time explaing everything. I would recommend him to a friend. wasn't pushy and took his time explaing everything. I would recommend him to a friend. More

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I appreciate the excellent service every time I come in for repairs/maintenance. I live almost an hour away; it is indeed worth the drive! for repairs/maintenance. I live almost an hour away; it is indeed worth the drive! More

by CYMARSHALL625 Verified Customer Verified Customer

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Service and communication were good. Parts and labor are super high priced. Initially the dealership entirely missed a major problem in the diagnosis that cost $2,500 to repair. super high priced. Initially the dealership entirely missed a major problem in the diagnosis that cost $2,500 to repair. More

by Phergus76 Verified Customer Verified Customer

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I only went to this dealership once. I dealt with 3 people, my primary associate that scheduled my repair and recall issue, another person who assessed my car for value and potential trade in or sale a people, my primary associate that scheduled my repair and recall issue, another person who assessed my car for value and potential trade in or sale and a different associate when I picked up my car. The first 2 were very helpful and I was very happy with, especially the assessor who spent a lot of time with me explaining my options and gave great advice and tips. Unfortunately the person who I dealt with when I picked up my car was short with me, did not have all the facts and did not listen, he made the experience poor, frankly he made my blood boil, I don’t think he would have treated me the same way if I was a male customer. More

by JC Verified Customer Verified Customer

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