Sal Pappalardo | Page 2

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear you were pleased with your visit and that Katie provided helpful, pressure free recommendations. At Gordie Boucher Ford of Kenosha, we’re proud to offer competitive pricing, transparent service videos, and a customer experience built on trust. We truly appreciate your feedback and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful feedback! We’re thrilled to hear that Bradford always makes you feel like his top priority and delivers the attention to detail you deserve. At Gordie Boucher Ford of Kenosha, our goal is to provide every customer with personalized, professional care and Bradford is a great example of that commitment. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear that Katie made your tire replacement smooth, stress-free, and enjoyable. At Gordie Boucher Ford of Kenosha, we pride ourselves on providing fast, helpful, and friendly service, and Katie is a great example of that commitment. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your continued trust! We’re thrilled to hear you consistently receive wonderful service, fast turnaround times, and excellent customer support from our team. At Gordie Boucher Ford of Kenosha, we know how important it is to keep your vehicles and fleet running smoothly, and we’re proud to deliver reliable service every time. We look forward to supporting you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced following your recent service visit at Gordie Boucher Ford of Kenosha. The concerns you’ve described including the steering knock, dipstick left out, oil levels, and your catalytic converter repair not meeting expectations are serious and do not reflect the standards of quality, safety, or attention to detail we hold our service team to. We understand how frustrating and concerning this must be after bringing your truck in for warranty work, and we want to make things right. We will have our management team reach out as soon as possible so we can review your repair order in detail, address these concerns immediately, and restore your confidence in our dealership. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for updating your review to 5 stars! We’re so glad our Service Manager, Belal Barakat, and were able to resolve your vehicle concerns quickly and keep you informed every step of the way. At Gordie Boucher Ford of Kenosha, our goal is always 100% customer satisfaction, and we’re thrilled to know you’re happy with both the service experience and the final results. We truly appreciate your kind words about our dealership team, auto service department, and customer care. Feedback like yours inspires us to keep delivering top-quality Ford service, repairs, and customer support. Thank you for choosing Gordie Boucher Ford in Kenosha, WI we look forward to serving all your future automotive needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review! We're thrilled to hear that you consistently receive quick, polite, and knowledgeable service at Gordie Boucher Ford of Kenosha. We take great pride in our beautiful facility and we couldn’t agree more, Barb the Baker truly is the cherry on top! We appreciate your continued support and look forward to seeing you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Scott! We're thrilled to hear you consistently receive top notch service at Gordie Boucher Ford of Kenosha. We truly appreciate your kind words about our team and our new facility it means a lot to us! Looking forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for the kind words, Thomas! We're thrilled to hear you received wonderful service from our entire team. At Gordie Boucher Ford of Kenosha, we pride ourselves on delivering exceptional care and a welcoming experience from start to finish. We truly appreciate your support and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Gordie Boucher Ford of Kenosha responded on 7/21/2025 4:00 PM Thank you for the incredible and thoughtful review! We're so glad to hear that Terryn, and the rest of our team were able to turn your experience around and make your visit to Gordie Boucher Ford of Kenosha truly positive. It means a lot to know that our team not only listened and followed through, but also made sure you left completely satisfied. We couldn’t agree more, Terryn is a rising star, and we're proud to have him represent our dealership with professionalism, honesty, and genuine care. A big thank-you as well for recognizing Justin in finance and our amazing support staff—your kind words mean the world to everyone here. We’re grateful for your trust and look forward to helping you again in the future! Sal Pappalardo General Manager