Scott Burk | Page 38

Very attentive My Escape was due in for a recall...I got it in, the work was done & explained thoroughly. I had an issue afterwards & they got my vehicle right back My Escape was due in for a recall...I got it in, the work was done & explained thoroughly. I had an issue afterwards & they got my vehicle right back in & the issue was checked out quickly. Thank you!! More

by vromack Verified Customer Verified Customer

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Excellent customer access I have purchased 5 vehicles and had service on all of them over the years. I also have had 11 lease vehicles and they were also serviced here. I have I have purchased 5 vehicles and had service on all of them over the years. I also have had 11 lease vehicles and they were also serviced here. I have never had a single issue in over 20 years. Great place to do business. More

by WGH92 Verified Customer Verified Customer

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Outshines the competition. Nothing but great things to say. In one short Saturday afternoon, they got me out of my rental and into the car I've been looking at for the past yea Nothing but great things to say. In one short Saturday afternoon, they got me out of my rental and into the car I've been looking at for the past year. They not only gave me a list of options to best fit my budget, they also found any and all specials and discounts, including a nice chunk of change for just being a certified first responder. When compared to my past experiences with dealerships around the area, these guys are head and shoulders above the rest. I'll most definitely be coming back. More

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Saved me $$$ All staff in service department is very helpful. They are upfront regarding wait times and costs, which I appreciate. If they can help you save some m All staff in service department is very helpful. They are upfront regarding wait times and costs, which I appreciate. If they can help you save some money, they do. More

by SaraMeade Verified Customer Verified Customer

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6 year go over More than happy with Klaben’s Service Deptment and it’s Servive writers. Got my in truck in quickly and work preformed in timely manner as promised. More than happy with Klaben’s Service Deptment and it’s Servive writers. Got my in truck in quickly and work preformed in timely manner as promised. Great job! More

by A1HI Verified Customer Verified Customer

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Oil Change and battery check Everyone is always friendly when I get my car serviced. I had a dead battery the day before and asked them to check it out. They called us with findin Everyone is always friendly when I get my car serviced. I had a dead battery the day before and asked them to check it out. They called us with findings before putting a new battery in which was very nice . More

by pattiwentworth Verified Customer Verified Customer

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Service Dept. is A1 Klaben service department is friendly and professional. Quality of work is outstanding! The people are very helpful and knowledgeable. They take the t Klaben service department is friendly and professional. Quality of work is outstanding! The people are very helpful and knowledgeable. They take the time to explain what is actually going on with your vehicle. More

by Bigdaddyfitz35 Verified Customer Verified Customer

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made three trips to finally solve the problem had to schedule 7 days out trip 1 - four hours to determine the problems then had to order parts parts arrived in four days - the another 7 days t had to schedule 7 days out trip 1 - four hours to determine the problems then had to order parts parts arrived in four days - the another 7 days to get an appointment to repair trip 2 - repairs were made but phone was not reinstalled in the sync system - sync system did not fully function trip 3 - Scott meshed the phone with the sync system the trip 3 could be partially my responsibility More

by PBK1010 Verified Customer Verified Customer

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positive experience They make you feel at home, I mean from the Service Dept to the Management. A smile from their employees are worth a thousand words.. Keep it up They make you feel at home, I mean from the Service Dept to the Management. A smile from their employees are worth a thousand words.. Keep it up Originally, my Daughter told me about Klaben Ford, I always liked the Ford Explorer- I didn't need one but I'm so glad I purchased it., More

by jackcan1021 Verified Customer Verified Customer

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Oil change Had a great experience buying my Explorer off of Mike.. Scott has always been great in service.. body shop eh.. there's a few things I didn't like.. h Had a great experience buying my Explorer off of Mike.. Scott has always been great in service.. body shop eh.. there's a few things I didn't like.. here's a good one.. we're in body shop had a little accident.. ask them to look at my tire cuz it had a slow leak.. so they did and there's a nail in it..so apparently they don't fix tires in body shop but whatever.. my air pressure was on 22.. asked them if they had an air hose jeff says no and the detaile guy says yes.. well what y'all think do you think a body shop has an air hose🤔 So I went down the road n paid for air at a gas station.. I also have a little ding in my side door... very little I asked jeff if they would pull it out I'll pay them out of pocket he tells me to take it to dent wizard! Really it was in the shop for 3 days and they couldn't make it convenient.. there's a couple other things but I'm done.. idk if I'd take my car back to that body shop depends on the next closet one! I'd still buy my next Ford from Klaben!! More

by debbie.friend3518 Verified Customer Verified Customer

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