Scott Douglas | Page 9

Ferman MINI made my wife and I feel at home. We were so impressed we left with our first MINI! It was the easiest car buying we have ever done. impressed we left with our first MINI! It was the easiest car buying we have ever done. More

by rfitzy24 Verified Customer Verified Customer

Report | Print

I recently purchased a vehicle from Ferman. I am EXTREMELY disappointed! I drove 4 hours, from Jacksonville to the dealership. The salesman, who lives nearby, was over an hour late getting there. Th EXTREMELY disappointed! I drove 4 hours, from Jacksonville to the dealership. The salesman, who lives nearby, was over an hour late getting there. The vehicle wasn't ready as I had been told it would be. It wasn't even at the location. I had a trade in, which they got to drive and inspect, yet I wasn't able to see the vehicle the car I was purchasing. They talked me into buying the vehicle anyway, which was my mistake. I was told only a couple of little imperfections. There are numerous scratches and dings in the vehicle. I was also told I would have two keys, I received one that would work two days later when they finally delivered the vehicle. I have tried to contact them numerous times. They have ignored me since I tole the sales person I wouldn't write a review until we took care of the key situation. Apparently they aren't going to do anything about it. Avoid this place at all costs. Very dishonest. More

Report | Print

Outstanding. Kudos for the finance department. ( Scott Douglas)) Plenty to choose from and amazing willingness to work with you.. Definitely will recommend your dealer and staff. Thank you all Douglas)) Plenty to choose from and amazing willingness to work with you.. Definitely will recommend your dealer and staff. Thank you all More

by viejuca901 Verified Customer Verified Customer

Report | Print

Ordered car through Sarah. She was very helpful throughout the whole process. Kept me informed of cars status at all times. Delivery was smooth and helpful throughout the whole process. Kept me informed of cars status at all times. Delivery was smooth and helpful More

by wsimon3334 Verified Customer Verified Customer

Report | Print

New car, the staff fantastic, but wanted loan info in advance, didn't get it. Too much info for one day. felt a little pressured advance, didn't get it. Too much info for one day. felt a little pressured More

by tracey11 Verified Customer Verified Customer

Report | Print

I had a great experience with Bob on the purchase of my new mini. He made the process painless and was honest. I would recommend friends and family here if they're looking for a mini :) Thank you! new mini. He made the process painless and was honest. I would recommend friends and family here if they're looking for a mini :) Thank you! More

by lynch_mallory Verified Customer Verified Customer

Report | Print

I had great sales service, no pressure and very accommodating. Patient with me in every step of the way. I thoroughly enjoyed the whole experience. accommodating. Patient with me in every step of the way. I thoroughly enjoyed the whole experience. More

by cdavidzap Verified Customer Verified Customer

Report | Print

Wishing I could provide a higher rating. Sales Team(s) were effective communicators as I was traveling to pickup the car. I was scheduled to test drive the car at 10:30, but the car did not avail itself u were effective communicators as I was traveling to pickup the car. I was scheduled to test drive the car at 10:30, but the car did not avail itself until hours later due to a battery replacement (dead overnight?) After test driving the car & signing required docs, we again waited hours for the car to come from detailing. (I had a 6 hour drive in front of me!) Buying experience was good, sales team was excellent, but the waits for me were deemed unacceptable. More

by mark.hitchcox Verified Customer Verified Customer

Report | Print

I had a great experience working with Santos and Chellcey to purchase a MINI. They helped me track down the special edition MINI I was looking for and were both very friendly and helpful. to purchase a MINI. They helped me track down the special edition MINI I was looking for and were both very friendly and helpful. More

by chrissytobin Verified Customer Verified Customer

Report | Print

Ferman Mini Cooper is Amazing in every Department...My last service was manage 99% by Matthew. Comunication was under control...magnificent...the results....Perfectly fabulous! Thank to you my Mini Coo last service was manage 99% by Matthew. Comunication was under control...magnificent...the results....Perfectly fabulous! Thank to you my Mini Cooper looks, feel and works like New! Thanks again!! More

by zorycox Verified Customer Verified Customer

Report | Print