Scott Gregg | Page 15

Buick Rigal We purchased a 2013 Buick Regal and Trent Nichols was our salesman and he was "very helpful" the service not so much. The Buick had problems right ou We purchased a 2013 Buick Regal and Trent Nichols was our salesman and he was "very helpful" the service not so much. The Buick had problems right out of the gate. The battery was dead that in its self you cant tested for. However the tires were replaced and balanced but the balance wasn't right and twice we took it back to be rebalanced. They still were not right so I paid $40. to Discount Tire and in 15 minutes they found 2 bent rims. Now how can you balance tires 3 times and not see that the rims are bent. Joe Slaughenhoupt More

Helpful 0

Report | Print

Excellent experience Why five stars? 1) Salesman Jack McVey was well-informed and personable. When I asked him what the torque should be on the lug nuts, instead of guess Why five stars? 1) Salesman Jack McVey was well-informed and personable. When I asked him what the torque should be on the lug nuts, instead of guessing, he went to the service dept. to find out. 2) Service director Scott Gregg was very responsive and prompt. Our new Crosstrek came from the factory with a minor cosmetic defect (hood not neatly aligned with front fascia). We dropped in without an appointment and Jack and Scott had the issue corrected within the hour. 3) We traded in two vehicles with no problem, which greatly streamlined the process for us. 4) Subaru's "no pressure/no haggle" policy--much appreciated. 5) Louie in finance was well-organized and efficient. More

Helpful 0

Report | Print

Satisfied customet I am pleased to say that Tucson Subaru goes out of their way to please an unhappy Customer. When I put in a negative review this dealership took it ve I am pleased to say that Tucson Subaru goes out of their way to please an unhappy Customer. When I put in a negative review this dealership took it very seriously and went out of their way to remedy the situation. Perhaps I was too quick to complain. Two thumbs up More

Helpful 0

Report | Print

Poor service. Poor quality car The service department has poor customer service. They do not update you on the status of your car. My car was in the shop for multiple weeks and they The service department has poor customer service. They do not update you on the status of your car. My car was in the shop for multiple weeks and they never called me. Even when confronted with the lack of communication it didn't seem to matter. The problems were never fixed. As for the vehicle. Very poor quality. More

Helpful 0

Report | Print

Professional, comprehensive, calm This was my first Subaru purchase. Salesman Joe Micoleti was forthright, detailed when I asked, and low pressure otherwise. Plenty of time was availab This was my first Subaru purchase. Salesman Joe Micoleti was forthright, detailed when I asked, and low pressure otherwise. Plenty of time was available to drive different models. We even explored details like different color instrument cluster illumination lighting in variants of the same model. Friendly, calm, and professional folks. Highly recommended, which is unusual for me. More

Helpful 0

Report | Print

Excellent Service....they care!! I cannot tell you how great the customer service is at Tucson Subaru. They listen when I have a concern or issue and they fix it to my satisfaction. I cannot tell you how great the customer service is at Tucson Subaru. They listen when I have a concern or issue and they fix it to my satisfaction. I will tell all my friends that the car buying experience at Tucson Subaru is the best!!! More

Helpful 0

Report | Print

SCOTT GREGG, SERVICE MANAGER FROM MY FIRST MEETING WITH SCOTT, I HAD THE FEELING TRHAT THIS WAS A PERSON WHO WANTED TO BE OF SERVICE TO ME AND MY VEHICLE NEEDS. VERY EASY TO TALK FROM MY FIRST MEETING WITH SCOTT, I HAD THE FEELING TRHAT THIS WAS A PERSON WHO WANTED TO BE OF SERVICE TO ME AND MY VEHICLE NEEDS. VERY EASY TO TALK TO. HE IS A REAL WINNER. THANK YOU, JOE KELLY More

Helpful 1

Report | Print

Excellent Customer Service Both this Subaru dealership and Subara stepped up in a big way to ensure that we were well taken care of and remained loyal customers. I am looking f Both this Subaru dealership and Subara stepped up in a big way to ensure that we were well taken care of and remained loyal customers. I am looking forward to continuing our relationship with Subaru and the local dealership. More

Helpful 0

Report | Print

Amazing dealership . After several issues with tire pressures, the dealership responded to my frustrations promptly and mounted four new tires on my Forester. Never in . After several issues with tire pressures, the dealership responded to my frustrations promptly and mounted four new tires on my Forester. Never in my dreams did i think they would honor my request for new tires. I love this dealership, especially Bob Wilson who has always followed through on any of my concerns for the past 3 years. I also commend the service department for thoroughly following through on my issues. This is a great dealership and the Subaru Forester is an outstanding vehicle. I LOVE My Subaru. More

Helpful 0

Report | Print